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Princess Family Club Riviera - All Inclusive

5.0 star property

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Photo gallery for Princess Family Club Riviera - All Inclusive

On the beach, white sand, sun loungers, beach umbrellas
Property video
Exterior
Free minibar, in-room safe, desk, iron/ironing board
Garden

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Breakfast included
  • Housekeeping
  • Room service

Explore the area

View in a map
Prolongación 5ta Avenida Mza 20 Lote 06, Playa del Carmen, QROO, 77710
  • Place, Playa Xcalacoco
    ‪19 min walk‬
  • Place, El Camaleón Mayakoba Golf Course
    ‪6 min drive‬
  • Place, Xcaret Eco Theme Park
    ‪25 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪92 min drive‬

Room options

View all photos for Family Room (Club)

Family Room (Club) | Free minibar, in-room safe, desk, iron/ironing board

Family Room (Club)

7.6 out of 10
Good
(44 reviews)
  • 628 sq ft
  • Sleeps 5
  • 1 King Bed and 3 Twin Bunk Beds OR 2 Double Beds and 1 Twin Sofa Bed

View all photos for Family Room, Pool Access (Club)

Free minibar, in-room safe, desk, iron/ironing board

Family Room, Pool Access (Club)

8.0 out of 10
Very good
(15 reviews)
  • 635 sq ft
  • Sleeps 5
  • 1 King Bed and 3 Twin Bunk Beds OR 2 Double Beds and 1 Twin Sofa Bed

View all photos for Single Room Deluxe with Garden View

Free minibar, in-room safe, desk, iron/ironing board

Single Room Deluxe with Garden View

  • 592 sq ft
  • Sleeps 2

View all photos for Single Room Deluxe with Garden View

Free minibar, in-room safe, desk, iron/ironing board

Single Room Deluxe with Garden View

10.0 out of 10
Exceptional
(1 review)
  • 592 sq ft
  • Sleeps 2

View all photos for Single Room Deluxe with Garden View

Free minibar, in-room safe, desk, iron/ironing board

Single Room Deluxe with Garden View

  • 592 sq ft
  • Sleeps 3

View all photos for Single Room Deluxe with Garden View

Free minibar, in-room safe, desk, iron/ironing board

Single Room Deluxe with Garden View

  • 592 sq ft
  • Sleeps 4

View all photos for Single Room Deluxe with Garden View

Free minibar, in-room safe, desk, iron/ironing board

Single Room Deluxe with Garden View

  • 592 sq ft
  • Sleeps 5

View all photos for Double Room Deluxe with Garden View

Free minibar, in-room safe, desk, iron/ironing board

Double Room Deluxe with Garden View

  • 592 sq ft
  • Sleeps 4

View all photos for Quadruple Room Deluxe with Garden View

Free minibar, in-room safe, desk, iron/ironing board

Quadruple Room Deluxe with Garden View

  • 592 sq ft
  • Sleeps 4

View all photos for Family Room -5 guests- Deluxe with Garden View

Free minibar, in-room safe, desk, iron/ironing board

Family Room -5 guests- Deluxe with Garden View

  • 592 sq ft
  • Sleeps 5

View all photos for Triple Room Deluxe with Garden View

Free minibar, in-room safe, desk, iron/ironing board

Triple Room Deluxe with Garden View

  • 592 sq ft
  • Sleeps 4

View all photos for Triple Room Deluxe with Garden View

Free minibar, in-room safe, desk, iron/ironing board

Triple Room Deluxe with Garden View

  • 592 sq ft
  • Sleeps 5

View all photos for Single Room Luxury with Pool View

Free minibar, in-room safe, desk, iron/ironing board

Single Room Luxury with Pool View

  • 592 sq ft
  • Sleeps 2

View all photos for Single Room Luxury with Pool View

Free minibar, in-room safe, desk, iron/ironing board

Single Room Luxury with Pool View

  • 592 sq ft
  • Sleeps 3

View all photos for Single Room Luxury with Pool View

Free minibar, in-room safe, desk, iron/ironing board

Single Room Luxury with Pool View

  • 592 sq ft
  • Sleeps 4

View all photos for Double Room Luxury with Pool View

Free minibar, in-room safe, desk, iron/ironing board

Double Room Luxury with Pool View

  • 592 sq ft
  • Sleeps 4

View all photos for Double Room Luxury with Pool View

Free minibar, in-room safe, desk, iron/ironing board

Double Room Luxury with Pool View

  • 592 sq ft
  • Sleeps 3

View all photos for Quadruple Room Luxury with Pool View

Free minibar, in-room safe, desk, iron/ironing board

Quadruple Room Luxury with Pool View

  • 592 sq ft
  • Sleeps 4

View all photos for Triple Room Luxury with Pool View

Free minibar, in-room safe, desk, iron/ironing board

Triple Room Luxury with Pool View

  • 592 sq ft
  • Sleeps 3

View all photos for Triple Room Luxury with Pool View

Free minibar, in-room safe, desk, iron/ironing board

Triple Room Luxury with Pool View

  • 592 sq ft
  • Sleeps 4

Similar properties

Indoor pool, 12 outdoor pools, open 8:00 AM to 8:00 PM, free cabanas
Grand Riviera Princess - All Inclusive
  • Pool
  • Hot Tub
  • Breakfast included
  • All inclusive
4.0 out of 5, Very Good, 4,399 reviews
$292 nightly
The price is $292
Dec 12 - Dec 13
Total with taxes and fees
Grand Riviera Princess - All Inclusive

About the neighborhood

Playa del Carmen

When you stay at Princess Family Club Riviera - All Inclusive in Playa del Carmen, you'll be on the beach, within a 15-minute drive of El Camaleón Mayakoba Golf Course and Quinta Avenida. .This all-inclusive resort is 5.8 mi (9.3 km) from Playa del Carmen Main Beach and 7.3 mi (11.8 km) from Maroma Beach.

What's nearby

  • Playa Xcalacoco - 19 min walk - 1.0 mile
  • El Camaleón Mayakoba Golf Course - 6 min drive - 1.2 miles
  • Playa del Carmen Main Beach - 12 min drive - 4.2 miles
  • Xcaret Eco Theme Park - 25 min drive - 11.6 miles
  • Maroma Beach - 26 min drive - 8.3 miles

Getting around

  • Cancun Intl. Airport (CUN) - 40 min drive

Restaurants

  • ‪Amaranto - ‬18 min walk
  • ‪Piano Bar - ‬20 min walk
  • ‪Mike’s Coffee - ‬20 min walk
  • ‪El Beso Pool Bar - ‬17 min walk
  • ‪Steakhouse - ‬16 min walk

About this property

Princess Family Club Riviera - All Inclusive

Luxury resort on the beach, with 12 outdoor pools
Princess Family Club Riviera - All Inclusive offers 144 accommodations with free minibar items and safes. Rooms open to balconies or patios. Plasma televisions come with cable channels.

Bathrooms include bathtubs or showers with jetted bathtubs and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and hair dryers can be requested.

6 outdoor tennis courts and a health club are featured at the resort. 12 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the resort's full-service spa, Spa Princess. Services include deep-tissue massages, hot stone massages, facials, and body wraps. The spa is equipped with a sauna and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.
Make yourself at home in one of the 144 guestrooms featuring free minibar items and plasma televisions. Rooms have private balconies or patios. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms have jetted bathtubs and complimentary toiletries.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 12 outdoor swimming pools, a nightclub, and outdoor tennis courts. Additional amenities at this resort include complimentary wireless internet access, concierge services, and babysitting (surcharge).
Enjoy international cuisine at Buffet Family Club, one of the resort's 12 restaurants, or stay in and take advantage of the 24-hour room service. Relax with a refreshing drink at the beach bar, the poolside bar, or one of 20 bars/lounges. A complimentary buffet breakfast is served daily from 7:00 AM to 10:00 AM.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Playa del Carmen? This resort has facilities measuring 27254 square feet (2532 square meters), including conference space. Free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 7:00 AM and 10:00 AM.
Buffet Family Club - This buffet restaurant specializes in international cuisine.
Verde - This buffet restaurant specializes in international cuisine. Open daily.
Naranja - This buffet restaurant specializes in international cuisine. Open daily.
Mama Mía - This theme restaurant specializes in Italian cuisine. Reservations are required. Open daily.
La Vaquería - This theme restaurant specializes in local and international cuisine. Open daily.
24-hour room service is available.

All inclusive details

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)
Meals and beverages at companion properties

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Land activities

Fitness facilities
Soccer
Tennis
Volleyball

Lessons/classes/games

Aerobics
Dancing

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances
Theme parties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • 12 restaurants
  • 20 bars/lounges
  • A beach bar
  • A poolside bar
  • A swim-up bar

Restaurants on site

  • Buffet Family Club
  • La Vaquería
  • Mama Mía
  • Naranja
  • Verde

Things to do

  • 12 outdoor pools
  • 6 outdoor tennis courts
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Health club
  • Nightclub
  • Playground
  • Shopping
  • Waterslide

Family friendly

  • 12 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free rollaway/extra bed
  • Free supervised activities for children
  • Grocery/convenience store
  • In-room babysitting (surcharge)
  • In-room crib
  • Laundry facilities
  • Playground
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 27,254 square feet of conference space
  • Business center

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Free rollaway/extra bed

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer (on request)
  • Jetted bathtub
  • Private bathroom
  • Towels provided

Entertainment

  • Plasma TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Free rollaway/extra beds
Free cribs are available on request at the property

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Family Club Grand Riviera Princess All Inclusive
Family Club Grand Riviera Princess Playa del Carmen
Family Club Grand Riviera Princess
Family Riviera Princess Inclu

Princess Family Club Riviera - All Inclusive Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 365 out of 877 reviews
Rating 8 - Good. 258 out of 877 reviews
Rating 6 - Okay. 138 out of 877 reviews
Rating 4 - Poor. 64 out of 877 reviews
Rating 2 - Terrible. 52 out of 877 reviews

8.6/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Norma

Stayed 7 nights in Jul 2025

2/10 Terrible

Carl, Eagle Mountain

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Our check in experience was HORRENDOUS!!!!! We were not able to check into our room until we agreed on a 90 timeshare presentation with the sales guy who threatened to take away our beach access, house keeping, ALL dining privileges and majority of our pool access that we PAID for unless we sat through the presentation- after confronting the resort manager she said non of that was true and apologized- do NOT fall for that scam! Also come to find out 50-60% of the resort is under construction so you already dont have access to what you think you are paying for through expedia!!! We called a couple hours after check in to explain how horrible the resorts condition were in to Expedia- they could not help us at all stating all they could do was to cancel the reservations but could not guarantee to help us get into another resort, and after 6 hours of flight travel with 3 kids in another country we could not rely on expedia helping us as they stated there were no options,We were stuck at this resort!!! The food was beyond disgusting, disappointing that left us sick! The amenities like the pool were gross and dirty with staff stating it will be better after renovations are done- we are still trying to work with expedia to be reimbursed for paying full price when majority of the resort was not accessible (pools, restaurants, beach access due to seaweed) I extremely, highly do NOT recommend staying at this resort!!!!! This resort needs to be shut down.
Stayed 6 nights in Aug 2025

8/10 Good

Marjorie, Punta Arenas

Stayed 3 nights in Aug 2025

10/10 Excellent

Yadira

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2025

8/10 Good

azdren, staten island

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a good family friendly resort. However this time the lots of seaweed and smell was bad if you staying by the beach area. Away from the beach you don’t smell anything. Right side of resort is under construction and totally blocked off. Other than that it’s a good resort, good dining options, good buffet. Nice beach
Stayed 6 nights in Aug 2025

10/10 Excellent

Moyses

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s the second time we stay in the hotel. We love it. 100% recommend. The only thing I would say is that in the room they need more plugs that are accessible to charge phone, iPads etc.
Stayed 3 nights in Aug 2025

10/10 Excellent

Dionata

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it
Stayed 7 nights in Aug 2025

4/10 Poor

Candice

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
We went to Cancun for the beach and there was zero beach access due to the seaweed. Whether it’s an issue in the summer or not this should somehow be shared prior to bookings. Super disappointing.
Stayed 6 nights in Jul 2025

10/10 Excellent

Martina De La

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My 8 year old had a blast. She loved the toy Pirate, the food, the staff, the room, how beautiful the property was. We ate, swam, slept, relaxed and did not want to leave! Amazing, highly recommend!
Stayed 8 nights in Aug 2025

6/10 Okay

Jose, Lehigh Acres

Traveled with family and small children
Disliked: Property conditions & facilities
The property is in remodeling
Stayed 7 nights in Jul 2025

4/10 Poor

Rayna Lynn

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Kid oriented
Stayed 7 nights in Jul 2025

10/10 Excellent

Mary Grace

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the food, the Ala carte & the show every night. Lots of activities everyday. The staff are awesome & they make sure we’re ok.
Stayed 7 nights in Jul 2025

10/10 Excellent

Alondra

My kids has a blast.
Stayed 5 nights in Jul 2025

8/10 Good

Ana

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful professional and friendly
Stayed 4 nights in Jul 2025

8/10 Good

rafael

Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Property was under construction if i knew this i would've went somewhere else. Wish they let people know. Other then that staff was helpful.
Stayed 5 nights in Jul 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Loved it!

Loved the hotel. Staff are exceptional. Grounds are lush and beautiful. So much wildlife. Food was plentiful and varied. We will definitely be back!
Stayed 6 nights in Jul 2025

8/10 Good

Joshua

Traveled with family
Liked: Cleanliness, staff & service, amenities
The beach area was not clean at all, unable to get in the water. The resort itself was wonderful.
Stayed 5 nights in Jul 2025

8/10 Good

GLORIA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Jul 2025

6/10 Okay

Dustin

Traveled with family
Liked: Staff & service
This resort is meeehhh. Nothing seemed special except the wildlife. We decided to spend most our time away from the resort.
Stayed 5 nights in Jul 2025

10/10 Excellent

Maria

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is amazing! We went as a family and I loved how they had a little bit of everything for every age range in the Princess Family side of the resort. The rooms are very spacious and clean. Food is so good with different themes every day. Different buffets to try. Really liked how they had activities for the kids throughout the day and the kids pool section was super close to our room! Highly recommend, and would book here in the future for sure!
Stayed 4 nights in May 2025

4/10 Poor

Shiela, Douglasville

Traveled with family and small children
Liked: Cleanliness
Disliked: Amenities
The property was a nice place to stay. However, no where to do laundry. Great pools though. The food was horrible. Every single place. If you’re a foodie then this is not for you. Staff was nice.
Stayed 4 nights in Jul 2025

6/10 Okay

Sherri

Traveled with family and small children
Disliked: Cleanliness
It was ok. They are very pushy trying to get you to become a privileged member. I would not go back.
Stayed 7 nights in Jul 2025

8/10 Good

Elizabeth

Stayed 8 nights in Jun 2025

6/10 Okay

Julia

Traveled with group, Traveled with family
Liked: Cleanliness
Wasn’t very accommodating for a big group traveling together that wanted to eat a dinner together for a birthday celebration. Not a lot to do. Had to shuttle (pay) to town to eat good.
Stayed 6 nights in May 2025

10/10 Excellent

kenia

Stayed 6 nights in Jun 2025