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Maroma, A Belmond Hotel, Riviera Maya

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Photo gallery for Maroma, A Belmond Hotel, Riviera Maya

A pathway leading to a beach view, surrounded by lush greenery and palm trees.
A spacious dining area with high ceilings, large windows, and a central seating area with a plant.
A pool area with a view of the ocean, a thatched umbrella, and a seating area with chairs.
An aerial view of a beach resort with multiple bungalow-style accommodations, a sandy beach, and clear turquoise waters.
A serene garden with a central water feature, surrounded by lush greenery and a stone pathway.

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • On private beach
  • Pool
  • Breakfast included
  • Spa
  • Pet friendly
  • Parking included
The current price is $989
$834 nightly
$989 total
Total with taxes and fees
Aug 14 - Aug 15

Explore the area

View in a map
Carretera Cancun Tulum Km 51, Riviera Maya, Playa del Carmen, QROO, 77710
  • Place, Playa Paraiso Golf Course
    ‪7 min drive‬
  • Place, Cirque du Soleil Boutique at Vidanta Riviera Maya
    ‪8 min drive‬
  • Place, Maroma Beach
    ‪10 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪42 min drive‬

Room options

View all photos for Deluxe Room, Ocean View (Deluxe Ocean View Room)

A resort with multiple white buildings, thatched-roof structures, and a swimming pool.

Deluxe Room, Ocean View (Deluxe Ocean View Room)

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 377 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Ocean View Premium Suite

A living room with a sofa, a wooden chair, a coffee table, a ceiling fan, and a lamp.

Ocean View Premium Suite

  • Ocean view
  • 614 sq ft
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Garden View Premium Suite

A room with a glass door leading to an outdoor area with a dining table and chairs, a patterned rug, and a wooden stool.

Garden View Premium Suite

  • Garden view
  • 829 sq ft
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Room, Garden View (Deluxe Garden View Room)

A pool area with lounge chairs and umbrellas, surrounded by lush greenery and trees.

Deluxe Room, Garden View (Deluxe Garden View Room)

10.0 out of 10
Exceptional
(2 reviews)
  • Garden view
  • 377 sq ft
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds
  • Free WiFi

View all photos for Junior Suite, Ocean View (Ocean View Junior Suite)

A room with a bed, a sofa, a chair, a small table, and a window with shutters.

Junior Suite, Ocean View (Ocean View Junior Suite)

  • Ocean view
  • 506 sq ft
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds
  • Free WiFi

View all photos for Suite, 2 Bedrooms

A hotel room with two beds, a large window with curtains, and a painting on the wall.

Suite, 2 Bedrooms

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 1119 sq ft
  • Sleeps 5
  • 2 Twin Beds and 1 King Bed
  • Free WiFi

View all photos for Suite, Private Pool, Oceanfront (Pavo Real)

A hotel room with a bed, a chair, a small table, and a potted plant.

Suite, Private Pool, Oceanfront (Pavo Real)

  • Ocean view
  • 925 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Suite, 1 Bedroom, Oceanfront (Plunge Pool)

A hotel room with a bed, a chair, a small table, and a potted plant.

Suite, 1 Bedroom, Oceanfront (Plunge Pool)

  • Ocean view
  • 893 sq ft
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Junior Suite, Garden View

A neatly arranged hotel room with a large bed, two bedside tables, a ceiling fan, and a patterned curtain.

Junior Suite, Garden View

  • Garden view
  • 581 sq ft
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Villa, 2 Bedrooms, Oceanfront (Plunge Pool - Xuxu)

A room with a large window overlooking the sea, a ceiling fan, and a seating area with chairs and a sofa.

Villa, 2 Bedrooms, Oceanfront (Plunge Pool - Xuxu)

  • Ocean view
  • 1141 sq ft
  • 1 bedroom
  • Sleeps 5
  • 2 King Beds
  • Free WiFi

View all photos for Suite, 2 Bedrooms, Oceanfront (Plunge Pool)

A pool area with a view of tropical plants through an archway.

Suite, 2 Bedrooms, Oceanfront (Plunge Pool)

  • Ocean view
  • 1184 sq ft
  • Sleeps 5
  • 1 King Bed and 2 Twin Beds
  • Free WiFi

View all photos for Suite, 1 Bedroom, Oceanfront

A room with a view of the sea, a thatched roof, wicker furniture, and a wooden cabinet.

Suite, 1 Bedroom, Oceanfront

  • Ocean view
  • 657 sq ft
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Villa, 2 Bedrooms, Private Pool (Mariposa)

A hotel room with a large bed, a view of the ocean, and a patio area with a table and chairs.

Villa, 2 Bedrooms, Private Pool (Mariposa)

  • Ocean view
  • 1141 sq ft
  • 1 bedroom
  • Sleeps 5
  • 2 King Beds
  • Free WiFi

View all photos for Villa (Maroma)

A poolside area with lounge chairs and umbrellas, a small pool, and a view of the ocean.

Villa (Maroma)

  • Ocean view
  • Sleeps 10
  • 4 King Beds
  • Free WiFi

View all photos for Suite, Ocean View

A bedroom with a bed, wooden shutters, a ceiling fan, and a framed picture on the wall.

Suite, Ocean View

  • Ocean view
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

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About the neighborhood

Playa del Carmen

With a stay at Maroma, A Belmond Hotel, Riviera Maya in Playa del Carmen, you'll be 6.9 mi (11.1 km) from El Camaleón Mayakoba Golf Course and 11.7 mi (18.9 km) from Quinta Avenida. .This beach hotel is 12.1 mi (19.5 km) from Puerto Morelos Town Square and 17.1 mi (27.5 km) from Xcaret Eco Theme Park.

What's nearby

  • Playa Paraiso Golf Course - 7 min drive - 2.9 miles
  • Cirque du Soleil Boutique at Vidanta Riviera Maya - 8 min drive - 3.1 miles
  • Paradise Beach - 10 min drive - 3.3 miles
  • Maroma Beach - 10 min drive - 2.2 miles
  • El Camaleón Mayakoba Golf Course - 15 min drive - 8.6 miles

Getting around

  • Cancun Intl. Airport (CUN) - 40 min drive

Restaurants

  • ‪Alberca - Pool - Bar - ‬15 min drive
  • ‪Cena Trattoria By El Faro - ‬11 min drive
  • ‪El Pajarito - ‬6 min walk
  • ‪La Fuente -Lobby Bar - ‬10 min drive
  • ‪Steak House - ‬12 min drive

About this property

Maroma, A Belmond Hotel, Riviera Maya

Maroma, A Belmond Hotel, Riviera Maya offers 72 air-conditioned accommodations, which are accessible via exterior corridors and feature minibars and laptop-compatible safes. Rooms open to furnished patios. Beds feature down comforters and premium bedding. A pillow menu is available. Flat-screen televisions come with premium cable channels. Bathrooms include bathtubs or showers, bathrobes, slippers, and designer toiletries.

This Playa del Carmen hotel provides complimentary wireless Internet access, with a speed of 500+ Mbps (good for 6+ people or 10+ devices). Business-friendly amenities include complimentary newspapers and phones. Additionally, rooms include espresso makers and complimentary bottled water. In-room massages, hypo-allergenic bedding, and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.

A private beach and complimentary bicycles are featured at the hotel. Other recreational amenities include a steam room and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Maroma Spa by Guerlain has 9 treatment rooms including rooms for couples. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Children under 12 years old are not allowed in the spa without adult supervision. Guests under 5 years old are not allowed in the spa.

Make yourself at home in one of the 72 air-conditioned rooms featuring minibars and espresso makers. Your bed comes with down comforters and premium bedding. Rooms have private furnished patios. Flat-screen televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Bathrooms feature bathtubs or showers, designer toiletries, and hair dryers.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You can soak up the sun at the private beach or enjoy other recreational amenities including a steam room and a 24-hour fitness center. This hotel also features complimentary wireless internet access, concierge services, and babysitting (surcharge).
Enjoy Mexican cuisine at Casa Mayor, one of the hotel's 2 restaurants, or stay in and take advantage of the 24-hour room service. Relax with a refreshing drink from the beach bar or one of the 2 bars/lounges. A complimentary cooked-to-order breakfast is served daily from 7:00 AM to 11:00 AM.
Featured amenities include limo/town car service, a computer station, and express check-in. Planning an event in Playa del Carmen? This hotel has 377 square feet (35 square meters) of space consisting of conference space and 2 meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.
A complimentary cooked-to-order breakfast is served each morning between 7:00 AM and 11:00 AM.
Casa Mayor - This beachfront restaurant specializes in Mexican cuisine and serves breakfast, lunch, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Happy hour is offered. Open daily.
Freddy's Bar - This cocktail bar specializes in Mexican cuisine and serves lunch and dinner. Open daily.
Woodend by Curtis Stone - This beach restaurant serves dinner only. Open daily.
Bambuco - This beachfront cocktail bar specializes in Mexican cuisine and serves lunch only. Open daily.
Late night fare is available from 24-hour room service.

Awards and affiliations

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ+) guests.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Limo/town car service
  • Onsite parking available only on request
  • Free uncovered self parking on site
  • Free uncovered valet parking on site
  • Limited onsite valet and self parking

Food and drink

  • Free cooked-to-order breakfast available daily 7:00 AM to 11:00 AM
  • 2 bars/lounges
  • 2 restaurants
  • A beach bar
  • Private picnics

Restaurants on site

  • Bambuco
  • Casa Mayor
  • Freddy's Bar
  • Woodend by Curtis Stone

Things to do

  • 24-hour gym
  • Art gallery
  • Fitness classes
  • Free bicycle rentals
  • Full-service spa
  • Games
  • Pilates classes
  • Sailing
  • Scuba diving
  • Shopping
  • Steam room
  • Table tennis
  • Volleyball
  • Water sports equipment

Family friendly

  • Baby bath
  • Children's books
  • Children's dinnerware
  • Grocery/convenience store
  • High chair
  • In-room babysitting (surcharge)
  • In-room crib
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Turndown service
  • Wedding services

Business services

  • 2 meeting rooms
  • 377 square feet of conference space
  • Computer station

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Full-service spa

  • 9 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • In-room massages
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 step to reach entrance
  • Tile flooring in room
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)

More

  • 16 buildings
  • 2 floors
  • Banquet hall
  • Built in 1980
  • Designated smoking areas (fines apply)
  • Humane treatment of captive wild animals
  • Renovated entire property - December 2022
  • Traditional architecture
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Down comforter
  • Free crib
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Children's slippers
  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • Minibar
  • Toaster oven

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Dryer
  • Eco-friendly toiletries
  • Electrical adapters
  • Free daily newspapers
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Portable fan
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 4000 per pet, per stay, plus a deposit of MXN 4000 per stay
Service animals are welcome, and are exempt from fees
2 total (up to 11 lbs per pet)
Food and water bowls are available

Children and extra beds

Children are welcome
2 children, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room; children may not be eligible for complimentary breakfast
Rollaway/extra beds are available for MXN 129.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit is payable by wire transfer and is due within 24 hours of booking the reservation.

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: MXN 3200 per vehicle (one-way, maximum occupancy 4)
  • Pet deposit: MXN 4000 per stay
  • Pet fee: MXN 4000 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: MXN 129.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Parties and events are allowed on site
Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Belmond Protects (Belmond)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Pool access available from 7:00 AM to 7:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
A car is recommended for transportation to and from this property
Guests under 5 years old are not allowed in the spa, and guests under 12 years old are only allowed with adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Belmond Maroma
Belmond Maroma Resort
Belmond Resort
Maroma Belmond
Maroma Resort
Maroma Hotel Playa Del Carmen
Maroma Resort And Spa By Orient-Express Hotel Playa Del Carmen
Maroma Resort Spa

Maroma, A Belmond Hotel, Riviera Maya Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 110 out of 128 reviews
Rating 8 - Good. 13 out of 128 reviews
Rating 6 - Okay. 3 out of 128 reviews
Rating 4 - Poor. 1 out of 128 reviews
Rating 2 - Terrible. 1 out of 128 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

Reviews