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Hotel Maya Turquesa - Playa del Carmen

3.0 star property

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Photo gallery for Hotel Maya Turquesa - Playa del Carmen

Outdoor pool
Breakfast and lunch served, international cuisine
Family Room | In-room safe, iron/ironing board, free WiFi, bed sheets
Exterior
Lobby

Reviews

6.6 out of 10

Popular amenities

  • Pool
  • Breakfast included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Housekeeping
The current price is $38
$28 nightly
$38 total
Total with taxes and fees
May 29 - May 30

Explore the area

View in a map
Calle 8 Norte, s/n, entre Av 10 y Av 15 Centro, Playa del Carmen, QROO, 77710
  • Place, Quinta Avenida
    ‪2 min walk‬
  • Place, Central Square
    ‪2 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪5 min walk‬

Room options

View all photos for Standard Room

In-room safe, iron/ironing board, free WiFi, bed sheets

Standard Room

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Suite

Superior Suite | In-room safe, iron/ironing board, free WiFi, bed sheets

Superior Suite

  • 2 bedrooms
  • Sleeps 6
  • 2 Double Beds and 1 Queen Bed

View all photos for Standard Studio

In-room safe, iron/ironing board, free WiFi, bed sheets

Standard Studio

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Economy Studio

Economy Studio | In-room safe, iron/ironing board, free WiFi, bed sheets

Economy Studio

  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite

Junior Suite | In-room safe, iron/ironing board, free WiFi, bed sheets

Junior Suite

  • 2 bedrooms
  • Sleeps 4
  • 2 Double Beds

View all photos for Family Room

Family Room | In-room safe, iron/ironing board, free WiFi, bed sheets

Family Room

  • 1 bedroom
  • Sleeps 6
  • 3 Double Beds

View all photos for Standard Quadruple Room

Bathroom sink

Standard Quadruple Room

  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Family Suite

Family Suite | In-room safe, iron/ironing board, free WiFi, bed sheets

Family Suite

  • 2 bedrooms
  • Sleeps 6
  • 3 Double Beds

XXX Family Suites

  • Sleeps 6
  • 2 Queen Beds OR 2 Twin Beds

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Total with taxes and fees
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About the neighborhood

Playa del Carmen

With a stay at Hotel Maya Turquesa - Playa del Carmen, you'll be centrally located in Playa del Carmen, steps from Quinta Avenida and 7 minutes by foot from Playa del Carmen Main Beach. .This hotel is 0.5 mi (0.8 km) from Playacar Beach and 0.5 mi (0.8 km) from Playa del Carmen Maritime Terminal.

What's nearby

  • Quinta Avenida - 2 min walk - 0.1 miles
  • Central Square - 2 min walk - 0.1 miles
  • Calle 12 - 2 min walk - 0.1 miles
  • Playa del Carmen Main Beach - 5 min walk - 0.3 miles
  • Playacar Beach - 14 min walk - 0.8 miles

Getting around

  • Cancun Intl. Airport (CUN) - 50 min drive

Restaurants

  • ‪Don Mario Steak and Pasta House - ‬1 min walk
  • ‪El Charco De Las Ranas Grill - ‬1 min walk
  • ‪Renzo's Pizza - ‬1 min walk
  • ‪Mr. Kiwi - ‬1 min walk
  • ‪Busher Cocdril's Playa - ‬1 min walk

About this property

Hotel Maya Turquesa - Playa del Carmen

Hotel Maya Turquesa - Playa del Carmen offers 40 air-conditioned accommodations with safes and ceiling fans. 32-inch flat-screen televisions come with cable channels.

Bathrooms include showers with rainfall showerheads. Guests can surf the web using the complimentary wireless Internet access (speed: 500+ Mbps (good for 6+ people or 10+ devices)). Irons/ironing boards and hair dryers can be requested. Housekeeping is provided daily.

An outdoor pool and a children's pool are on site.
Make yourself at home in one of the 40 air-conditioned rooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature rainfall showerheads and hair dryers. Conveniences include safes and ceiling fans, and housekeeping is provided daily.
Enjoy recreation amenities such as an outdoor pool or take in the view from a terrace. This hotel also features complimentary wireless internet access and tour/ticket assistance.
You can enjoy a meal at Epazzote serving the guests of Hotel Maya Turquesa - Playa del Carmen, or stop in at the snack bar/deli. Mingle with other guests at the complimentary reception, held daily. A complimentary self-serve breakfast is served daily from 7:00 AM to 11:00 AM.
Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage.
A complimentary self-serve breakfast is served each morning between 7:00 AM and 11:00 AM. A complimentary manager's reception is offered each day.
Epazzote - This restaurant specializes in international cuisine and serves breakfast, lunch, and light fare.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Food and drink

  • Free self-serve breakfast available daily 7:00 AM to 11:00 AM
  • A restaurant
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Epazzote

Things to do

  • Children's pool
  • Outdoor pool

Family friendly

  • Children's pool
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Beach cabanas (surcharge)
  • In a nature reserve
  • Terrace

Accessibility

  • No elevator

More

  • 3 buildings
  • 4 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer (on request)
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

More

  • Air conditioning
  • Ceiling fan
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 1:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
This property's beach club is 600 yards (550 meters) away.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Pool access available from 10:00 AM to 10 PM
No pets and no service animals are allowed at this property

Property is also known as

Hotel Maya Turquesa
Hotel Maya Turquesa Playa del Carmen
Maya Turquesa
Maya Turquesa Playa del Carmen
Hotel Maya Turquesa Riviera Maya/Playa Del Carmen, Mexico
Maya Turquesa Playa l Carmen
Hotel Maya Turquesa
Maya Turquesa Carmen Carmen
Hotel Maya Turquesa Playa del Carmen
Hotel Maya Turquesa 50 Metros 5TH AV
Hotel Maya Turquesa - Playa del Carmen Hotel
Hotel Maya Turquesa - Playa del Carmen Playa del Carmen
Hotel Maya Turquesa - Playa del Carmen Hotel Playa del Carmen

Hotel Maya Turquesa - Playa del Carmen Reviews

Reviews

6.6
Rating 10 - Excellent. 88 out of 343 reviews
Rating 8 - Good. 89 out of 343 reviews
Rating 6 - Okay. 62 out of 343 reviews
Rating 4 - Poor. 36 out of 343 reviews
Rating 2 - Terrible. 68 out of 343 reviews

6.8/10

Cleanliness

7.4/10

Staff & service

6.6/10

Amenities

6.4/10

Property conditions & facilities

Reviews

2/10 Terrible

Rita

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Yes
Stayed 2 nights in Jan 2026

2/10 Terrible

Andrew

Disliked: Amenities, property conditions & facilities
The smell of the sewer system was in the room ,the vast majority of the time i was there.I left the hotel 3 days before I was suppose to leave.Knowing there was no refund.No mat was outside the shower. The floor was all tile.I had to use a towel, and believe the hotel charges extra for more pillows and towels.
Stayed 5 nights in Dec 2025

6/10 Okay

Anacelia

Traveled with family
Disliked: Cleanliness, amenities
Staff wasn't as personable as expected, breakfast was actually just toast or toast with a slice of very thin ham and cheese that was pasteurized. The room needs an update, water was cold or luke warm throughout entire stay, the sink was hanging on by a thread and toilet seat did not cover toilet.
Stayed 4 nights in Dec 2025

2/10 Terrible

Sochilt

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Room didnt look like the lictures, mattress were old and lots of stains, towels were old and had holes and stain, not enough towels, no hand towels ,no wash clothes. Breackfast, i waited 45min for acrumble eggs, i complained at front desk, they didnt care.Dind have coffe maker in the room, counters falling apart., only one bathroom one shower..this was a suit room..very disappointing.
Stayed 2 nights in Dec 2025

2/10 Terrible

Sara Jean

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked a two bedroom efficiency suite and were given a cement cell block with two beds. The AC didn’t work and the ceiling fan was broken. The door was semi broken and didn’t close properly, which made us feel unsafe. We are budget travelers, not expecting luxury, but this place was awful! We lasted about twenty minutes and left for an alternate rental we were able to secure. They refused to refund even a percentage. Terrible experience all around.
Stayed 5 nights in Dec 2025

8/10 Good

Andrey R, Vancouver

Traveled with family
Liked: Cleanliness
No English language speaking staff ,
Stayed 14 nights in Dec 2025

2/10 Terrible

Lorenzo

Poor
Stayed 3 nights in Oct 2025

8/10 Good

Eric

Stayed 3 nights in Jun 2025

2/10 Terrible

Maria

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2025

4/10 Poor

Phillip

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
People just complaining about basic service , shower, toilets not working ,even one room was robbed, somebody broke in .
Stayed 3 nights in Apr 2025

8/10 Good

Libusa

Liked: Cleanliness, staff & service, amenities
Location is extremely convenient , downtown, you hear constant noise and music almost all night. Very basic studio room without wifi.
Stayed 4 nights in Apr 2025

8/10 Good

Danita Marie

Traveled with group
Liked: Cleanliness, staff & service, amenities
The manager was super sweet. The excursion on site was so informative. The suite was not fancy, it served its purpose. If u dont mind the noise. Would book again.
Stayed 14 nights in Feb 2025

2/10 Terrible

Jose

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This establishment was dirty, noisy and their staff was terrible.. worst Customer service experience ever . Frontier desk people we re so rude
Stayed 7 nights in Mar 2025

6/10 Okay

Christine

Liked: Staff & service
Disliked: Property conditions & facilities
The staff were great, very friendly and helpful. The accommodations left a bit to be desired; the air conditioner did not work and the room did not smell so good. Also, the only lounge chair by the pool was broken.
Stayed 3 nights in Mar 2025

10/10 Excellent

Vlad

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
all good
Stayed 4 nights in Feb 2025

8/10 Good

Santiago Alejandro Gomez

Traveled with family
Liked: Staff & service
This is no Hilton. But it's an affordable and cozy place to stay. Walkable distance to 5th av and the beach. If you go to Playa Del Carmen or any of the cities in the Riviera Maya you should be more time outside exploring the beauty of the beaches, cenotes and parks than in your hotel.
Stayed 5 nights in Jan 2025

8/10 Good

Mauricio

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Worth the price we paid to stay there
Stayed 5 nights in Jan 2025

2/10 Terrible

Nancy

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The air conditioning didn’t work in my room. The front desk doesn’t notify how the breakfast works and tv didn’t work
Stayed 2 nights in Dec 2024

4/10 Poor

Celia

Traveled with family
Disliked: Amenities, property conditions & facilities
Great location. Good food options. Nice enough front desk staff. Theft problem. Overbooking. We arrived in Christmas Eve to find they did have our reservation. We booked a superior suite with 2 bedrooms and a kitchen for a family of 6 paid in full with Expedia. After some debate they put us up in separate rooms because our room category was completely booked. The following Christmas morning we spent trying to resolve the issue with no real result except the option to not pay again. We were then given a larger suite with still no kitchen on the third floor (no elevator) with a promise of giving us a room with a kitchen the next day. At this point I can only assume that the property got their money,because they stopped asking, but we were stuck with new unplanned expense, now having to spend more on meals for 6 and having to settle for a lesser room than what we originally paid for. On our last day, they offered to move us to a room with a kitchen that simply had three large double beds. Needless to say, we had moved all of our belongings 2x already and it was useless to move from the 3rd floor to the 1st again with a day left. Several people had money and other valuables stolen, including next door. We did not leave anything behind, so we were lucky, but understood why our things were always neatly rearranged but the
Stayed 7 nights in Dec 2024

8/10 Good

Andrey, Vancouver

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's very noisy at night, people walk around until 5:00 in the morning and yell all night.
Stayed 12 nights in Nov 2024

8/10 Good

robert c, brooklyn

Liked: Cleanliness, amenities, property conditions & facilities
They offered free breakfast; but only toast and coffee
Stayed 8 nights in Oct 2024

6/10 Okay

juan casas

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Close to fifth avenue they don’t have parking you have to park on the street and pay for parking on the weekend a lot of noise, in our room the water closet in the toilet didn’t work when you flush the tank would not fill up with water or it will take a long time to filled up the door had a hole an you could see into the room and the shower if you open the hot and cold water only hot water would come out so we end up using cold water the rooms were clean the receptionist was really nice she was really helpful they offer free breaks fast but it’s only toast with coffee tea or agua de Jamaica when it rains the floors are really slippery
Stayed 2 nights in Oct 2024

4/10 Poor

Jorge

Traveled with family
Disliked: Staff & service, property conditions & facilities
Staff members are not friendly
Stayed 1 night in Sep 2024

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great
Stayed 3 nights in Aug 2024

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is awesome
Stayed 2 nights in Aug 2024