The Reserve at Paradisus Playa del Carmen All Inclusive

This aparthotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities are included.

Food and beverages

• Buffet and à la carte meals, snacks, and beverages included
• 24-hour room service (limited menu)
• In-room minibar (all beverages included)

Activities and facilities/equipment
Land activities

• Fitness facilities

• Bartending
• Cooking
• Dancing
• Pilates
• Yoga

Entertainment

• Onsite entertainment and activities
• Onsite live performances

Not included

• Motorized water sports
• Surcharge for premium food items
• Spa/beauty facilities and services

• Yoga classes/lessons included
• Pilates classes/lessons included
• Dancing classes/lessons included
• 24-hour room service
• Buffet-style meals included
• Onsite entertainment and activities included
• A la carte dining included
• Bartending classes/lessons included
• Gratuities included
• Cooking classes/lessons included
• Fitness facilities included
• Surcharge for premium food items
• Limited meals offered through room service
• Surcharge for bottled wine
• Motorized water sports not included
• All available beverages included
• Minibar (all beverages included)
• Spa/beauty facilities and services not included
• Onsite live performances included

Family Concierge at Paradisus Esmeralda - All Inclusive is an all-inclusive aparthotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

In addition to a full-service spa, Family Concierge at Paradisus Esmeralda - All Inclusive features an outdoor pool and a health club. Dining is available at one of the aparthotel's 14 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the aparthotel's bars, which include 4 swim-up bars and 16 bars/lounges. A complimentary breakfast is offered each morning. A computer station is located on site and wireless Internet access is complimentary.

Business-related amenities at this 5-star property consist of a business center and meeting rooms. Event facilities measuring 25005 square feet (2323 square meters) include conference space. This all-inclusive aparthotel also offers spa services, multilingual staff, and gift shops/newsstands. Limited complimentary onsite parking is available on a first-come, first-served basis.

Family Concierge at Paradisus Esmeralda - All Inclusive is a smoke-free property.

• Daily
• Number of outdoor pools - 1
• Babysitting or childcare
• Elevator
• Fitness facilities
• 24-hour front desk
• Business center
• Porter/bellhop
• Free self parking
• Dry cleaning/laundry service
• Computer station
• Conference space size (meters) - 2323
• Luggage storage
• Free buffet breakfast
• Hair salon
• ATM/banking
• Concierge services
• Gift shops or newsstand
• Snack bar/deli
• Shopping on site
• Pool umbrellas
• Parking (limited spaces)
• Total number of rooms - 120
• Number of floors - 3
• Airport transportation (surcharge)
• Coffee/tea in common areas
• Number of bars/lounges - 16
• Full-service spa
• Number of beach bars - 1
• Number of swim-up bars - 4
• Beach umbrellas
• Conference space
• Free breakfast
• Spa treatment room(s)
• Meeting rooms
• Tours/ticket assistance
• Year Built - 2011
• Free WiFi
• Health club
• Smoke-free property
• Number of coffee shops/cafes - 1
• Safe-deposit box at front desk
• Spa services on site
• Number of restaurants - 14
• Conference space size (feet) - 25005
• Banquet hall
• Laundry facilities
• Beach towels
• Television in common areas
• Wedding services
• Garden
• Multilingual staff

• Family property
• Number of outdoor pools - 1
• Outdoor pool
• Indoor pool
• Free WiFi
• Snack bar/deli
• Laundry facilities
• Babysitting or childcare
• DVD player

Family Concierge at Paradisus Esmeralda - All Inclusive offers 120 air-conditioned accommodations, which are accessible via exterior corridors and feature iPod docking stations and DVD players. Rooms open to furnished balconies. Beds feature Egyptian cotton sheets and premium bedding. A pillow menu is available. Espresso makers and free minibar items are provided. Bathrooms include bathtubs or showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries. Plasma televisions come with cable channels and pay movies. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily.

• Air conditioning
• Television
• Daily housekeeping
• Phone
• Private bathroom
• Bathrobes
• Free toiletries
• Hair dryer
• Iron/ironing board
• In-room safe
• Espresso maker
• Room service (24 hours)
• Desk
• Premium bedding
• Pay movies
• Turndown service
• Free bottled water
• DVD player
• Access via exterior corridors
• Blackout drapes/curtains
• Slippers
• Cable TV service
• Egyptian-cotton sheets
• Pillow menu
• Plasma TV
• TV size: 40
• iPod docking station
• Rainfall showerhead
• Furnished balcony
• Bathtub or shower
• Connecting/adjoining rooms available
• Minibar (stocked, free items)
• Rollaway/extra beds (free)
• Towels provided
• Number of bathrooms - 1
• Number of beds 3
• Toothbrush and toothpaste available on request

A complimentary buffet breakfast is served each morning between 6 AM and 11 AM.

Vento - This restaurant specializes in Mediterranean cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required.

Olio - This poolside restaurant specializes in Italian cuisine and serves breakfast, lunch, and dinner. Reservations are required.

Mole - This restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required.

The Market - Overlooking the garden, this steakhouse specializes in pizza and serves lunch and dinner.

Naos - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

24-hour room service is available.

Recreational amenities at the aparthotel include an outdoor pool and a health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

• Pilates classes on site
• Snorkeling on site
• Kayaking on site
• Fitness classes on site
• Yoga classes/instruction on site

YHI Spa has 14 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, sports massages, facials, and body wraps. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

• Number of treatment rooms 14
• Outdoor treatment areas
• Couples treatment rooms
• Manicures and pedicures
• Body treatments
• Body wraps
• Facial treatments
• Body scrubs
• Aromatherapy treatments
• Deep tissue massage
• Sauna in spa
• Spa tub in spa
• Steam room in spa
• Minimum age to access spa is 18
• Reflexology
• Sports massage
• Detoxification wrap
• Massages

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

• Wheelchair accessible parking
• Wheelchair accessible path of travel