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Aparthotel

Acanto Playa del Carmen, Trademark Collection by Wyndham

4.0 star property

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Photo gallery for Acanto Playa del Carmen, Trademark Collection by Wyndham

Courtyard
Exterior
Sports facility
Suite, 1 Bedroom | View from room
Interior

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet friendly
  • Parking included
  • Free WiFi
  • Air conditioning
The current price is $182
$148 nightly
$182 total
Total with taxes and fees
May 18 - May 19

Explore the area

View in a map
Playa del Carmen, QROO
  • Place, Quinta Avenida
    ‪1 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪5 min walk‬
  • Place, Central Square
    ‪6 min walk‬

Room options

View all photos for Room, 1 King Bed, Non Smoking

Room, 1 King Bed, Non Smoking | Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Room, 1 King Bed, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • 400 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Studio Suite (Penthouse)

Superior Studio Suite (Penthouse) | Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Superior Studio Suite (Penthouse)

  • 450 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Suite, 1 Bedroom, Ocean View (Penthouse)

Superior Suite, 1 Bedroom, Ocean View (Penthouse) | Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Superior Suite, 1 Bedroom, Ocean View (Penthouse)

8.0 out of 10
Very good
(1 review)
  • Ocean view
  • 700 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Suite, 1 Bedroom

10.0 out of 10
Exceptional
(1 review)
  • 700 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Suite, 3 Bedrooms (Penthouse)

Superior Suite, 3 Bedrooms (Penthouse) | Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Superior Suite, 3 Bedrooms (Penthouse)

  • 1194 sq ft
  • 1 bedroom
  • Sleeps 7
  • 1 King Bed and 2 Queen Beds

View all photos for Suite, 3 Bedrooms

Suite, 3 Bedrooms | Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Suite, 3 Bedrooms

10.0 out of 10
Exceptional
(1 review)
  • 1194 sq ft
  • 1 bedroom
  • Sleeps 7
  • 1 King Bed and 2 Queen Beds

View all photos for Suite, 2 Bedrooms

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Suite, 2 Bedrooms

  • 1000 sq ft
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 1 Queen Bed

View all photos for Superior Suite, 2 Bedrooms (Penthouse)

Superior Suite, 2 Bedrooms (Penthouse) | Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Superior Suite, 2 Bedrooms (Penthouse)

  • 700 sq ft
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 1 Queen Bed

View all photos for Suite, 1 Bedroom (Master)

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Suite, 1 Bedroom (Master)

  • 700 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 2 Bedrooms (Master)

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Suite, 2 Bedrooms (Master)

  • 700 sq ft
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 1 Queen Bed

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The price is $116
May 10 - May 11
Total with taxes and fees
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About the neighborhood

Playa del Carmen

With a stay at Acanto Playa del Carmen, Trademark Collection by Wyndham in Playa del Carmen (Downtown Playa del Carmen), you'll be steps from Quinta Avenida and Playa del Carmen Main Beach. .This family-friendly aparthotel is 1.4 mi (2.2 km) from Playa del Carmen Maritime Terminal and 2.1 mi (3.4 km) from Playacar Golf Club.
View more Aparthotels in Playa del CarmenOpens in a new window

What's nearby

  • Quinta Avenida - 1 min walk - 0.0 miles
  • Quinta Alegría Shopping Mall - 1 min walk - 0.1 miles
  • Calle 12 - 3 min walk - 0.2 miles
  • Playa del Carmen Main Beach - 5 min walk - 0.3 miles
  • Central Square - 6 min walk - 0.4 miles

Getting around

  • Cancun Intl. Airport (CUN) - 50 min drive

Restaurants

  • ‪Ah Cacao Chocolate Café - ‬2 min walk
  • ‪Aldea Corazón - ‬2 min walk
  • ‪Starbucks - ‬1 min walk
  • ‪Aldo's - ‬1 min walk
  • ‪Euro Grill - ‬2 min walk

About this property

Acanto Playa del Carmen, Trademark Collection by Wyndham

Acanto Playa del Carmen, Trademark Collection by Wyndham offers 29 air-conditioned accommodations with laptop-compatible safes and complimentary bottled water. Each accommodation is individually decorated. Pillowtop beds feature Egyptian cotton sheets and premium bedding. 40-inch flat-screen televisions come with cable channels. Bathrooms include showers, bathrobes, complimentary toiletries, and hair dryers.

This Playa del Carmen aparthotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks and phones; local, long-distance, and international calls are all complimentary (restrictions may apply). Additionally, rooms include irons/ironing boards and ceiling fans. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the aparthotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. There are 3 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and reflexology.
Make yourself at home in one of the 29 air-conditioned rooms featuring flat-screen televisions. Your pillowtop bed comes with Egyptian cotton sheets. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers.
Pamper yourself with onsite massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including an outdoor pool and bicycles to rent. Additional amenities at this Colonial aparthotel include complimentary wireless internet access, concierge services, and a hair salon. Guests can get around on the shuttle (surcharge), which operates within 68 kilometers.
Satisfy your appetite at the aparthotel's coffee shop/cafe, or stay in and take advantage of the room service (during limited hours). A complimentary continental breakfast is served daily from 8 AM to 10:00 AM.
Featured amenities include complimentary newspapers in the lobby, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Playa del Carmen? This aparthotel has 600 square feet (56 square meters) of space consisting of conference space and a meeting room. For a surcharge, guests may use a roundtrip airport shuttle (available 24 hours) and a bus station shuttle.
A complimentary continental breakfast is served each morning between 8 AM and 10:00 AM.
Room service (during limited hours) is available.

Property amenities

Beach

  • White sand beach nearby
  • Beach towels

Pool/Spa

  • 3 treatment rooms
  • Aromatherapy
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Outdoor pool
  • Pool loungers
  • Pool umbrellas
  • Prenatal massages
  • Reflexology
  • Sports massages
  • Swedish massages
  • Thai massages

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge) up to 68 km
  • Bus station shuttle (surcharge)
  • Car rental
  • Car not required
  • Onsite parking available only on request
  • Free secured self parking on site
  • Limited onsite self parking

Family friendly

  • Children stay free (see details)
  • Crib: USD 55 per stay
  • High chair

Food and drink

  • Water dispenser

Dining

  • Free continental breakfast available daily 8:00 AM to 10:00 AM
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Room service (limited hours)

Bedrooms

  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Rollaway/extra bed: USD 55 per stay

Bathroom

  • 3 private bathrooms
  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with cable channels

Outdoor areas

  • Garden
  • Outdoor furniture
  • Terrace

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • 600 square feet of conference space
  • Laptop workspace
  • Meeting room

Comfort

  • Air conditioning
  • Ceiling fan

Pets

  • Pet friendly
  • Welcoming dogs only
  • One pet total (up to 10 lbs per pet)
  • Fee: USD 100 per pet per week
  • Service animals exempt from fees
  • Deposit: USD 250 per stay

Suitability/Accessibility

  • Elevator (31 inch wide door)
  • Tile flooring in public areas
  • Smoking not allowed

Services and conveniences

  • 24-hour front desk
  • ATM
  • Blackout drapes
  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Daily housekeeping
  • Free bottled water
  • Free international calls
  • Free local calls
  • Free long-distance calls
  • Free newspapers in lobby
  • Grocery/convenience store
  • Hair salon
  • Iron/ironing board
  • Laptop-compatible safe
  • Luggage storage
  • Multilingual staff
  • Phone
  • Safe at front desk
  • Tour and ticket assistance

Location highlights

  • In a shopping district
  • Near a health/beauty spa
  • Near an outlet shopping mall
  • Near the boardwalk/promenade
  • On the Strip

Things to do

  • Bicycle parking
  • Bicycle rentals
  • Ecotours
  • Boat tours nearby
  • Fishing nearby
  • Horseback riding nearby
  • Kayaking nearby
  • Parasailing nearby
  • Sailing nearby
  • Scuba diving nearby
  • Snorkeling nearby
  • Surfing/bodyboarding nearby
  • Theme park nearby
  • Water skiing nearby
  • Windsurfing nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • Fire extinguisher

General

  • 29 units
  • 3 buildings
  • 4 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Bed sheets changed on request
  • Bicycle parking
  • Bicycle rentals
  • Built in 2011
  • Colonial architecture
  • Connecting units available
  • Eco-friendly cleaning products used
  • Ecotours
  • Energy-saving switches in guestrooms
  • Individual decor
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • Recycling
  • Rooftop garden
  • Soundproofing
  • Towels (changed on request)
  • Water dispenser

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: USD 25
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport and bus station (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 100.00 per pet, per week, plus a deposit of USD 250 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 10 lbs per pet)

Children and extra beds

Children are welcome
1 child, up to the age of 3 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 55.0 per stay
Cribs (infant beds) are available for USD 55.0 per stay

Property payment types

Important information

Optional extras

  • Airport shuttle fee: USD 196 per vehicle (roundtrip, maximum occupancy 7)
  • Pet deposit: USD 250 per stay
  • Pet fee: USD 100.00 per pet, per week
  • Service animals are exempt from fees
  • Early check-in fee: USD 25 (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: USD 55.0 per stay
  • Rollaway bed fee: USD 55.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property uses eco-friendly cleaning products
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham)

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is not required for transportation to and from this property
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Acanto Boutique
Acanto Boutique Hotel
Acanto Boutique Hotel Playa del Carmen
Acanto Boutique Playa del Carmen
Acanto Boutique Hotel Riviera Maya/Playa Del Carmen, Mexico
Acanto Boutique Hotel Condominiums Playa Carmen
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Acanto Boutique Hotel Suites
Acanto Hotel Condominiums Playa del Carmen
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Acanto Playa del Carmen, Trademark Collection by Wyndham Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 256 out of 432 reviews
Rating 8 - Good. 127 out of 432 reviews
Rating 6 - Okay. 29 out of 432 reviews
Rating 4 - Poor. 12 out of 432 reviews
Rating 2 - Terrible. 8 out of 432 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

James

Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff , clean facility
Stayed 5 nights in Jan 2026

10/10 Excellent

Peter, Toronto

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room very spacious rooms and very quiet, off the promenade where all the shops and restaurants are. Very close to the beach.
Stayed 1 night in Jan 2026

8/10 Good

Simona Anca

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room was nice clean so was the bathroom. The bed was comfortable for us, we enjoy a harder bed so we had a for us, we enjoy an harder bed. I like the upper terrace. And you could lounge there and spend some time in the sun. The staff was really really helpful and actually we were very pampered as Jose took it upon himself to arrange everything for us. Laura was also very nice. The pool was nice though could use a little more cleaning of the leaves, but we understand that leaves are gonna fall since it’s rounded by trees. The breakfast was… It had nothing Mexican. Let’s say it is nutritious and it will do but not anything to be excited about. Minus the fresh papaya which was really good. Another thing that I have to mention is that the hotel‘s location is right near Avenida 5th, which is the heart of the city with lots of entertainment. since it was the New Year’s Eve and winter celebration, the noise was noticeable. We didn’t care much about as we had earplugs. But some other people may object. Just be warrant. Overall I had a fantastic time and I would return any day. You don’t need a car you can walk everywhere. Be prepared. There will be some hiccups with arranged things like transportation and not arriving in time or little missed connections, but overall things work out. Again many greetings to the staff and we will come again.
Stayed 6 nights in Dec 2025

10/10 Excellent

Julie

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The place was beautiful and in the perfect location. It was quiet and peaceful and I especially loved the rooftop garden. The staff were very nice and accommodating.
Stayed 4 nights in Dec 2025

10/10 Excellent

stefanos

Stayed 2 nights in Dec 2025

8/10 Good

Jiewei

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We arrived in a raining day. The hotel is located next to the busy 5th Ave. We had difficulties to find the parking site. There is no sign and the gate is locked. I wish the hotel let us know how to access in advance. The two bedrooms suite is really big, clean and welled equipped. We could not run hot water when we took shower. The manage team let us to use another empty unit next to ours which is really helpful. The breakfast is included. Comparing to other hotels we stayed during the trip it is way to simple, as a brand of Wyndham, this section shall improve.
Stayed 1 night in Dec 2025

8/10 Good

STACY

Traveled with family
Liked: Cleanliness, amenities
Room was clean and has the listed amenities but we had trouble with water. One day the the hotel lost all water and the next two days we lost all hot water. Staff was friendly and did what they could.
Stayed 5 nights in Dec 2025

6/10 Okay

Steven

Traveled with family
Liked: Cleanliness, amenities
Location was great, room was super quiet. The bed was too hard for my taste and the location of the AC vent was poorly planned as it would blow in my face all night. Staff was nice, even when the water went out for several hours.
Stayed 3 nights in Dec 2025

10/10 Excellent

Fabienne Renate

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Lovely large rooms, great space middle of town 50 ft away from 5th Ave, close to beach. Hotel managers very informative, friendly and welcoming. Helped us with finding great dining places, and even a laundry mat. Hotel is clean charming and has private balconies on the roof top. Would definitely recommend and stay again.
Stayed 4 nights in Nov 2025

4/10 Poor

Shan

Disliked: Cleanliness, amenities, property conditions & facilities
Staff and service were excellent. They tried very hard to accommodate us. Property is outdated. Room smelled moldy and noisy. They changed us to another room but the AC didn’t work so we changed back to the room facing the street. We were told by 11pm noise should be reduced but it wasn’t the case. The noise from the night club went on until around 5pm. It wasn’t worth the price we paid. We could’ve gotten better hotel for less.
Stayed 1 night in Nov 2025

10/10 Excellent

Ensieh

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We expected a single room but got a full, spacious unit with a proper kitchen—super comfortable and quiet. The location is excellent, just a short walk to the beach. The staff were outstanding: professional, friendly, and proactive before and during our stay. Special thanks to Miguel (night shift) for going above and beyond several times. We’d happily stay again. Rating: 5/5.
Stayed 3 nights in Nov 2025

10/10 Excellent

Leah

Liked: Cleanliness, room comfort
Stayed 2 nights in Oct 2025

10/10 Excellent

Manuel

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We love Acanto. The Staff are super friendly and helpful. Plenty available to eat for light breakfast. Beach towels available upon request as well as discounts to local excursions, bars, massages.
Stayed 10 nights in Sep 2025

8/10 Good

David

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Tout était très bien! À l’exception qu’un gérant nous a volé $200USD dans le coffre-fort! Seul un gérant pouvais voler avec le module de programmation. Il a accusé les femmes de chambres mais elles n’ont aucune possibilité de voler dans le coffre. J’aurais aimé obtenir une compensation mais rien n’a été offert car ceci aurait confirmé la responsabilité du gérant!
Stayed 7 nights in Jul 2025

10/10 Excellent

Eduardo

Liked: Cleanliness, amenities, property conditions & facilities
Great property in a good location.
Stayed 1 night in Jun 2025

10/10 Excellent

Sue

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The initial room we were given when we checked in late in the day, wasn't great. It was rather small, felt unkept and the bathroom had water pressure issues. When we brought up the issues to the management, they were happy to make the switch the next day and gave us the free upgrade to a suite. Which was very spacious, clean and comfortable. Laura- one of the manager was very accomodating and all the hotel staffs were helpful and friendly. Acanto felt like home during our stay!
Stayed 4 nights in May 2025

10/10 Excellent

Udalio

Liked: Cleanliness, property conditions & facilities
Great staffing, customer service oriented
Stayed 5 nights in Apr 2025

10/10 Excellent

Rudolpho

Liked: Cleanliness, property conditions & facilities
Great staff and accommodation
Stayed 6 nights in Mar 2025

8/10 Good

Mirza

Traveled with family
Liked: Cleanliness, property conditions & facilities
The room had a few problems such as the shower pressure, leaking sink, living room tv had not volume. The property is cute, but if you’re like me, you probably won’t like the noisy bed sheets. The breakfast consists of boiled eggs and coffee, some individual cereal boxes and toast. The night guy Miguel was the best worker at the property.
Stayed 3 nights in Mar 2025

8/10 Good

Adrian

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Feb 2025

10/10 Excellent

Michael

Liked: Cleanliness, room comfort
The property was clean and location was great but the staff was the best part, courteous, easy communication that made it feel like home for a few days.
Stayed 4 nights in Mar 2025

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
What a unique property! So close to night life, dinning and beaches. First time staying at this place and would do it again! Next time we are bringing the kids!
Stayed 2 nights in Feb 2025

8/10 Good

Suni

Liked: Cleanliness, amenities, property conditions & facilities
It’s a lovely property, well maintained, spacious and most importantly friendly staff. Miguel is a star who is helpful and kind. I did have a room closer the 5th ave and hence was loud but it wasn’t too much of an issue for me.
Stayed 3 nights in Feb 2025

10/10 Excellent

Constance

Traveled with group
Liked: Cleanliness, room comfort

Acanto really good!

We spent three nights. Quiet, clean, well appointed. Friendly, helpful staff. Liked the pool & breakfast. Would recommend.
Stayed 3 nights in Feb 2025

8/10 Good

Paul, Lake Havasu City

Liked: Cleanliness, property conditions & facilities
Nice.. Continental Breakfast was weak, had the AC unit intake for several units in my bathroom.. little noisy. Staff were friendly.
Stayed 4 nights in Feb 2025