Compare Hotels with Shopping in Pittsford

"It looks like a hotel that was high end way back in the day, but its strughling to hang on. I had to get my own hand soap etc.at the front desk. I booked 2 queen beds but was put in a king room. Bed was clean and comfortable though. Im glad my teenager was ok to share. Only one elevator was working for 7 floors and it was just barely working. Not a lot of explanations or information from staff eg: you have to swipe your room key when you press your floor button or the elevator will just go back down to the lobby. You also have to press door open when you reach your floor or you will go back down. Otherwise it was clean, comfortable, and a beautiful view of the city at night."

"Everything was amazing. I just had very noisy neighbors and after driving from NC to NY all I wanted was quiet and sleep "

"It was a ok stay. They rented us a room that was having work done in the bathroom that was not finished. Refrigerator was not working, it was running but was not cold.. We were planning on using it, but had to rely on ice packs. It was ok, but stayed at better Best Westerns in the surrounding area."

"1) Our TV did not turn on and I messaged Kate who said they would send maintenance, but they never came. I am a busy working mom and one thing I do like to do when I travel and have a rare morning on my own is put on the news as I get ready for the day, but I was unable to do this. 2) Our bed creaked loudly with any movement so neither my husband or I slept well at all as we kept waking up when either of us moved 3) 3 of the 4 cardio machines I tried in the fitness center did not work (the upright bike, and both ellipticals) 4) Less important, since I assume this was from something outside the hotel's control, but there was a disgusting odor in the vestibule as we entered and left the hotel going back and forth to the events we were in town for."

"Parking was easy and secure. Room was clean and sufficient. My go to place when visiting Rochester."

"Fantastic hotel, lovely property right on the lakes."