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SureStay InnSuites Phoenix Hotel & Suites by Best Western

2.5 star property

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Photo gallery for SureStay InnSuites Phoenix Hotel & Suites by Best Western

Pillowtop beds, in-room safe, blackout drapes, iron/ironing board
Pillowtop beds, in-room safe, blackout drapes, iron/ironing board
Pillowtop beds, in-room safe, blackout drapes, iron/ironing board
Pillowtop beds, in-room safe, blackout drapes, iron/ironing board
Outdoor pool

Reviews

7.8 out of 10
Good

Popular amenities

  • Hot tub
  • Pet friendly
  • Parking included
  • Free WiFi
$126
$111 nightly
$126 total
Total with taxes and fees
Mar 29 - Mar 30

Explore the area

View in a map
1615 E Northern Ave, Phoenix, AZ, 85020
  • Place, Arizona Biltmore Country Club
    ‪6 min drive‬
  • Place, Wrigley Mansion
    ‪6 min drive‬
  • Place, Arizona Biltmore Resort - Links Course
    ‪6 min drive‬
  • Airport, Phoenix, AZ (PHX-Sky Harbor Intl.)
    ‪16 min drive‬

Room options

Standard Room, 1 King Bed, Non Smoking

8.4 out of 10
Very good
(5 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Standard Room, 2 Double Beds, Non Smoking

  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

Standard Room, 2 Queen Beds, Non Smoking

8.0 out of 10
Very good
(7 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

Standard Room, 1 King Bed, Accessible, Non Smoking

8.0 out of 10
Very good
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Suite, 1 Double Bed, Non Smoking (Living Room)

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Suite, 1 King Bed, Non Smoking (Living Room;Larger Room; Sofabed)

Suite, 1 King Bed, Non Smoking (Living Room;Larger Room; Sofabed) | Pillowtop beds, in-room safe, blackout drapes, iron/ironing board

Suite, 1 King Bed, Non Smoking (Living Room;Larger Room; Sofabed)

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Suite, 1 Queen Bed, Non Smoking (Living Room)

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

Suite, 1 Queen Bed, Non Smoking (Living Room;with Sofabed)

  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

Similar properties

Reception
GreenTree Inn & Suites Phoenix Sky Harbor
  • Pool
  • Hot tub
  • Breakfast included
  • Free airport shuttle
3.7 out of 5, Good, 1,887 reviews
$126 nightly
The price is $142
Apr 5 - Apr 6
Total with taxes and fees
GreenTree Inn & Suites Phoenix Sky Harbor

About the neighborhood

Phoenix

With a stay at SureStay InnSuites Phoenix Hotel & Suites by Best Western in Phoenix (Camelback East), you'll be within a 15-minute drive of Grand Canyon University and Phoenix Convention Center. .This hotel is 10.3 mi (16.5 km) from Chase Field and 10.8 mi (17.3 km) from Mayo Clinic Hospital.

What's nearby

  • Arizona Canal - 15 min walk - 0.8 miles
  • Biltmore Fashion Park - 7 min drive - 3.8 miles
  • Phoenix Zoo - 17 min drive - 15.4 miles
  • Desert Botanical Garden - 18 min drive - 15.9 miles
  • Camelback Mountain - 25 min drive - 9.1 miles

Getting around

  • Northern Ave / 19th Ave Station - 8 min drive
  • Phoenix Sky Harbor Intl. Airport (PHX) - 16 min drive

Restaurants

  • ‪McDonald's - ‬2 min drive
  • ‪Aunt Chiladas Squaw Peak - ‬15 min walk
  • ‪Panda Express - ‬2 min drive
  • ‪Arizona American Italian Club - ‬20 min walk
  • ‪Stumpy's Pizza u0026 Subs - ‬8 min walk

About this property

SureStay InnSuites Phoenix Hotel & Suites by Best Western

SureStay InnSuites Phoenix Hotel & Suites by Best Western offers 120 accommodations, which are accessible via exterior corridors and feature safes and complimentary newspapers. Beds feature pillowtop mattresses. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Phoenix hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Flat-screen televisions come with cable channels. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

An outdoor pool and a hot tub are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 120 guestrooms featuring refrigerators and flat-screen televisions. Your room comes with a pillowtop bed. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers.
Be sure to enjoy recreational amenities, including an outdoor pool, a hot tub, and a fitness center. Additional features at this hotel include complimentary wireless internet access, concierge services, and a television in a common area.
Continental breakfasts are available daily from 6:30 AM to 9:30 AM for a fee.
Featured amenities include a business center, limo/town car service, and express check-out. Free self parking is available onsite.
Continental breakfasts are available for a surcharge and are served each morning between 6:30 AM and 9:30 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limo/town car service
  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily continental breakfast available 6:30 AM to 9:30 AM for a fee

Things to do

  • Gym
  • Hot tub
  • Outdoor pool
  • TV in common areas

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Vending machine
  • Water dispenser

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Business center
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Handrails in stairways
  • No elevator
  • Pool hoist on site
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 2 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Free daily newspapers
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 3:00 AM
Early check-in subject to availability
Early check-in fee: USD 30
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Early check-in is allowed based on room availability.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 33.77 per accommodation, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 80 lbs per pet)
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Pet fee: USD 33.77 per accommodation, per day
  • Service animals are exempt from fees
  • Early check-in fee: USD 30 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Pool access available from 7:00 AM to 10:00 PM

Property is also known as

Best Western Hotel Phoenix
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SureStay InnSuites Phoenix Hotel & Suites by Best Western Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 415 out of 1004 reviews
Rating 8 - Good. 260 out of 1004 reviews
Rating 6 - Okay. 178 out of 1004 reviews
Rating 4 - Poor. 89 out of 1004 reviews
Rating 2 - Terrible. 62 out of 1004 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

Reviews

6/10 Okay

steven

Liked: Cleanliness
Disliked: Staff & service
Went down to breakfast and everything was empty. Told the lady and she said no it wasn’t she was just there. We sat for two minutes trying to fill a waffle cup but the mixture was out and we couldn’t even get a half cup out of it. They had white bread, cream cheese, coffee in the decaf, cereal (no milk) and syrup….I am not exaggerating. That is it. It was by far the worst hotel. Thin walls meant you could hear the neighbors conversation just talking. The water in the next room sounded like an explosion when turned on it was so loud. Bathroom door wouldn’t lock or latch. Tile job still had the cut lines marked on them which tells me it’s never been cleaned. Stains on the bed at arrival. Can’t put perfume on a turd and charge full price. Don’t waste your time staying here. We had to go and buy breakfast elsewhere so we should have stayed at a $20 more a night room.
Stayed 1 night in Dec 2025

4/10 Poor

Melissa

Business traveler
Disliked: Staff & service, amenities
Shower did not work on the first day. Inattentive staff to have the shower issue fixed. Constant droning buzz on first night
Stayed 3 nights in Dec 2025

10/10 Excellent

Karissa

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Sep 2025

6/10 Okay

Michael

Liked: Cleanliness, staff & service
I've stayed at this hotel in the past. I attend a Christmas party the first week in December. The room last year compared to this year was comparable, clean and comfortable. Breakfast this year made no comparison to last year. They were out of coffee cups, the only offering for breakfast was cereal, waffles and a few muffins. I had to contact the staff to get a coffee cup and they brought in the coffee cups used in the rooms.
Stayed 1 night in Dec 2025

2/10 Terrible

Sourav

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Rooms are poor, breakfast is terrible. Almost everything in the breakfast are are broken.
Stayed 2 nights in Dec 2025

6/10 Okay

Carmella, Yuma

Stayed 2 nights in Dec 2025

4/10 Poor

carlos

Disliked: Staff & service, amenities
we booked this hotel base on the reviews of a full breakfast buffet BUT is no true is a very base breakfast with zero protein selections also they have a washer and dryer but the dryer was not working and the front deck could not provide any change to break down a dollar bill
Stayed 3 nights in Nov 2025

10/10 Excellent

Duane

Stayed 1 night in Nov 2025

6/10 Okay

Annemarie

Traveled with family
Disliked: Amenities
Basic. But, not great for a longer stay.
Stayed 3 nights in Nov 2025

4/10 Poor

Thomas

Traveled with partner
Disliked: Property conditions & facilities
The place just changed hands and they have a new staff on. The breakfast was cold, juice machine did not work, a pot for oatmeal but not plugged in and working. I had requested a cleaning of the room or just new towels and for three days it was forgotten
Stayed 3 nights in Nov 2025

6/10 Okay

Alicia

Stayed 1 night in Nov 2025

10/10 Excellent

Itsia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely view of mountains!
Stayed 2 nights in Nov 2025

6/10 Okay

Beth

Liked: Cleanliness, staff & service
Easy check in and decent room and fairly quiet, especially since we were on the back side. Our toilet did keep running and we had to fix it a couple times. Breakfast wasn’t anything special and only consisted of carbs. Coffee was terrible.
Stayed 2 nights in Nov 2025

4/10 Poor

Brian

Traveled with partner
The Bathroom Toilit stopped working and they sais it would be fixed while we were out. But it ws not so we changed rooms.
Stayed 2 nights in Nov 2025

6/10 Okay

Anthony

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Room was very nice, though when I walked in for the first time the temp was set to 50. Yes, FIFTY! That was unpleasant. Second problem was that the internet speed was in the range of <100kbps. That's KILOBYTES. Not even 1/2 a megabyte. Called to ask about it and was told that they had to ask the manager if they could restart the router. Then the next day was told that the manager was "talking to the internet company about getting a little more speed." Never got that "little more." Apparently I'm the only person who stayed there who wanted more than dial-up speed. On the plus side, the price was good, the room was very spacious and comfortable, and the exercise room, to my surprise, was reasonably well acquitted.
Stayed 2 nights in Nov 2025

10/10 Excellent

Henry

Stayed 1 night in Nov 2025

6/10 Okay

Margaret

Liked: Cleanliness
Room was clean and decent size for our one night stay but wifi was very very slow.
Stayed 1 night in Nov 2025

8/10 Good

Erika

Stayed 2 nights in Nov 2025

10/10 Excellent

Freddie

Yes
Stayed 1 night in Oct 2025

8/10 Good

Michael

Adequate
Stayed 2 nights in Oct 2025

10/10 Excellent

Miguel

Stayed 1 night in Oct 2025

4/10 Poor

Shalii

Traveled with family and small children
Disliked: Amenities, property conditions & facilities
The room were a reasonable price but I just thought it would be nicer. It's something like comfort lnn, etc. I m glad it was just for one night. Breakfast wasn't too good. I could hear the people on the second floor and the streets, vehicles driving by. like I say I'm glad it was just one night.
Stayed 1 night in Oct 2025

10/10 Excellent

Anthony, Ossining

Stayed 2 nights in Oct 2025

10/10 Excellent

melody

Stayed 1 night in Oct 2025

8/10 Good

Craig

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They are on the comeback trail. GM was great.
Stayed 2 nights in Oct 2025