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SureStay InnSuites Phoenix Hotel & Suites by Best Western

Property class: 2.5

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Photo gallery for SureStay InnSuites Phoenix Hotel & Suites by Best Western

A hotel room with a kitchenette, a bathroom with a shower curtain, and a remote control on a table.
A hotel room with two beds, a headboard, a lamp, and a window with curtains.
A compact living space with a kitchenette, a flat-screen TV, a microwave, and a patterned sofa.
A pool area with lounge chairs and a building in the background.
A small kitchen area with a countertop, a coffee maker, and a microwave.

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Hot tub
  • Pet friendly
  • Free WiFi
  • Air conditioning
The current price is $88
$77 nightly
$88 total
Total with taxes and fees
Nov 4 - Nov 5

Explore the area

View in a map
1615 E Northern Ave, Phoenix, AZ, 85020
  • Place, Irene's Tap Room
    ‪10 min walk‬
  • Place, Arizona Canal
    ‪17 min walk‬
  • Place, Biltmore Fashion Park
    ‪8 min drive‬
  • Airport, Phoenix, AZ (PHX-Sky Harbor Intl.)
    ‪19 min drive‬

Room options

Standard Room, 1 King Bed, Non Smoking

8.0 out of 10
Very good
(16 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Standard Room, 2 Double Beds, Non Smoking

8.0 out of 10
Very good
(2 reviews)
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

Standard Room, 2 Queen Beds, Non Smoking

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

Standard Room, 1 King Bed, Accessible, Non Smoking

8.0 out of 10
Very good
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Suite, 1 Double Bed, Non Smoking (Living Room)

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Suite, 1 King Bed, Non Smoking (Living Room;Larger Room; Sofabed)

A hotel room with a large bed, two bedside lamps, a nightstand, a bathroom visible through an open door, and a window with curtains.

Suite, 1 King Bed, Non Smoking (Living Room;Larger Room; Sofabed)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Suite, 1 Queen Bed, Non Smoking (Living Room)

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

Suite, 1 Queen Bed, Non Smoking (Living Room;with Sofabed)

  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

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Total with taxes and fees
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About the neighborhood

Phoenix

Located in Phoenix (Camelback East), SureStay InnSuites Phoenix Hotel & Suites by Best Western is within a 10-minute drive of Grand Canyon University and Biltmore Fashion Park. .This hotel is 9.9 mi (15.9 km) from Phoenix Convention Center and 10.3 mi (16.5 km) from Chase Field.

What's nearby

  • Irene's Tap Room - 10 min walk - 0.6 miles
  • Arizona Canal - 17 min walk - 0.9 miles
  • Arizona Biltmore Resort - Links Course - 6 min drive - 3.5 miles
  • Biltmore Fashion Park - 8 min drive - 4.0 miles
  • Phoenix Zoo - 21 min drive - 15.9 miles

Getting around

  • Northern Ave / 19th Ave Station - 5 min drive
  • Phoenix Sky Harbor Intl. Airport (PHX) - 16 min drive

Restaurants

  • ‪Dutch Bros Coffee - ‬3 min drive
  • ‪McDonald's - ‬2 min drive
  • ‪Aunt Chiladas Squaw Peak - ‬16 min walk
  • ‪Taco Bell - ‬3 min drive
  • ‪Full Moon Izakaya - ‬14 min walk

About this property

SureStay InnSuites Phoenix Hotel & Suites by Best Western

SureStay InnSuites Phoenix Hotel & Suites by Best Western offers 120 accommodations, which are accessible via exterior corridors and feature safes and complimentary newspapers. Beds feature pillowtop mattresses. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Phoenix hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Flat-screen televisions come with cable channels. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

An outdoor pool and a hot tub are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 120 guestrooms featuring refrigerators and flat-screen televisions. Your room comes with a pillowtop bed. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers.
Be sure to enjoy recreational amenities, including an outdoor pool, a hot tub, and a fitness center. Additional features at this hotel include complimentary wireless internet access, concierge services, and a television in a common area.
Continental breakfasts are available daily from 6:30 AM to 9:30 AM for a fee.
Featured amenities include a business center, limo/town car service, and express check-out. Free self parking is available onsite.
Continental breakfasts are available for a surcharge and are served each morning between 6:30 AM and 9:30 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limo/town car service
  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily continental breakfast available 6:30 AM to 9:30 AM for a fee

Things to do

  • Gym
  • Hot tub
  • Outdoor pool
  • TV in common areas

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Vending machine
  • Water dispenser

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Business center
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Handrails in stairways
  • No elevator
  • Pool hoist on site
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 2 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Bed sheets provided
  • Blackout drapes
  • Free crib
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Free daily newspapers
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 3:00 AM
Early check-in subject to availability
Early check-in fee: USD 30
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Early check-in is allowed based on room availability.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 33.77 per accommodation, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 80 lbs per pet)
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Free cribs are available on request at the property

Property payment types

  • American Express
  • Diners Club
  • Discover
  • Mastercard
  • Visa

Important information

Optional extras

  • Pet fee: USD 33.77 per accommodation, per day
  • Service animals are exempt from fees
  • Early check-in fee: USD 30 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Pool access available from 7:00 AM to 10:00 PM

Property is also known as

Best Western Hotel Phoenix
Best Western InnSuites Phoenix
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Best Western Phoenix Hotel
Hotel Best Western Phoenix
Hotel Phoenix Best Western
InnSuites Phoenix
Phoenix Best Western
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Best Western Plus Innsuites Phoenix Hotel Phoenix
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Innsuites Phoenix & Suites
Best Western InnSuites Phoenix Hotel & Suites Hotel
Best Western InnSuites Phoenix Hotel & Suites Phoenix
Best Western InnSuites Phoenix Hotel & Suites Hotel Phoenix

SureStay InnSuites Phoenix Hotel & Suites by Best Western Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 405 out of 1008 reviews
Rating 8 - Good. 233 out of 1008 reviews
Rating 6 - Okay. 193 out of 1008 reviews
Rating 4 - Poor. 101 out of 1008 reviews
Rating 2 - Terrible. 76 out of 1008 reviews

7.8/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful overnight stay…very pleasant and knowledgeable staff…good location I would stay here again
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Was great
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice stay would return
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent everything
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was wonderful, thanks so much!!!!
Stayed 4 nights in Jul 2026
Verified review

8/10 Good

Liked: Staff & service, amenities
The air-conditioning was great. The area was close to everything.
Stayed 4 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and helpful 🙂
Stayed 4 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleased with our stay!
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay.
Stayed 7 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff's friend and helpful. Good environment
Stayed 1 night in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff, rooms well sized.
Stayed 2 nights in Apr 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We've stayed several times. It is a good location for us. The rooms are clean, neat and fulfill what we need. Employees are friendly and helpful. We like staying there.
Stayed 2 nights in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Room was nice and clean, staff very friendly and helpful.
Stayed 1 night in Mar 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean at arrival the front desk clerk was very friendly helpful.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Ample parking, comfortable bed and air conditioning was great
Stayed 2 nights in Mar 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant stay!
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Thank u! See u again
Stayed 2 nights in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quiet location that is lacking a little bit on property maintenance. The room was in good shape just outside that was lacking.
Stayed 2 nights in Jul 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
The property was clean and the staff was friendly and helpful.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
"We had a wonderful stay at this property! The room was exceptionally clean, and the air conditioning kept everything perfectly cool and comfortable. The staff members were incredibly friendly and welcoming from the moment we arrived. Additionally, having easy, convenient parking made our trip completely stress-free. Highly recommended for any traveler!"
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Spotless room, friendly staff
Stayed 3 nights in Feb 2026
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
Comfortable place to eat
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

It was a very comfy stay. Staff was awesome, room was very clean WiFi worked wonderful. Very peaceful.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful, cozy room, friendly staff
Stayed 3 nights in Dec 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Good location for our needs. Breakfast - limited bland offerings
Stayed 2 nights in Mar 2026