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Best Western Downtown Phoenix

Property class: 2.5

Choose dates to view prices

Photo gallery for Best Western Downtown Phoenix

Outdoor pool
Lobby
Lobby
Exterior
Free daily buffet breakfast

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free WiFi
  • Air conditioning
  • Gym
  • Parking available
$134
$118 nightly
$134 total
Total with taxes and fees
May 16 - May 17

Explore the area

View in a map
620 N 6th St, Phoenix, AZ, 85004
  • Place, Phoenix Convention Center
    ‪7 min walk‬
  • Place, Chase Field
    ‪14 min walk‬
  • Place, Mortgage Matchup Center
    ‪14 min walk‬
  • Airport, Phoenix, AZ (PHX-Sky Harbor Intl.)
    ‪10 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Accessible

In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed, Accessible

7.6 out of 10
Good
(10 reviews)
  • 364 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Accessible, Refrigerator & Microwave (with Sofabed)

In-room safe, desk, laptop workspace, blackout drapes

Suite, 2 Queen Beds, Accessible, Refrigerator & Microwave (with Sofabed)

8.0 out of 10
Very good
(6 reviews)
  • 429 sq ft
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed, Non Smoking

8.6 out of 10
Excellent
(119 reviews)
  • 364 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Non Smoking (with Sofabed)

In-room safe, desk, laptop workspace, blackout drapes

Suite, 2 Queen Beds, Non Smoking (with Sofabed)

8.0 out of 10
Very good
(27 reviews)
  • 429 sq ft
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub

In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed, Accessible, Bathtub

9.0 out of 10
Wonderful
(10 reviews)
  • 364 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 2 Queen Beds, Non Smoking

9.0 out of 10
Wonderful
(84 reviews)
  • 364 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Non Smoking (with Sofabed)

Suite, 1 King Bed, Non Smoking (with Sofabed) | In-room safe, desk, laptop workspace, blackout drapes

Suite, 1 King Bed, Non Smoking (with Sofabed)

8.8 out of 10
Excellent
(13 reviews)
  • 429 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Jetted Tub (with Sofabed)

Suite, 1 King Bed, Non Smoking, Jetted Tub (with Sofabed) | In-room safe, desk, laptop workspace, blackout drapes

Suite, 1 King Bed, Non Smoking, Jetted Tub (with Sofabed)

  • 429 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

King Room

  • Sleeps 2

King Room with Mobility Accessible Roll-In Shower

  • Sleeps 2

King Room with Mobility Accessible Tub

  • Sleeps 2

King Suite with Separate Bedroom

  • Sleeps 3

King Suite with Sofa Bed

  • Sleeps 3

Queen Room with Two Queen Beds

  • Sleeps 4

Queen Suite with Two Queen Beds

  • Sleeps 5

Queen Suite with Two Queen Beds - Disability Access

  • Sleeps 5

Similar properties

Exterior
Holiday Inn Express & Suites Phoenix Dwtn - State Capitol by IHG
Downtown Phoenix
  • Pool
  • Hot tub
  • Breakfast included
  • Parking included
4.6 out of 5, Wonderful, 1,002 reviews
$122 nightly
The price is $138
May 17 - May 18
Total with taxes and fees
Holiday Inn Express & Suites Phoenix Dwtn - State Capitol by IHG

About the neighborhood

Phoenix

A stay at Best Western Downtown Phoenix places you in the heart of Phoenix, within a 15-minute walk of Phoenix Convention Center and Chase Field. .This hotel is 7.4 mi (11.9 km) from Grand Canyon University and 9.9 mi (15.9 km) from Arizona State University.

What's nearby

  • Arizona Center - 3 min walk - 0.2 miles
  • Arizona State University - Downtown Phoenix - 3 min walk - 0.2 miles
  • Phoenix Convention Center - 7 min walk - 0.4 miles
  • Chase Field - 14 min walk - 0.8 miles
  • Mortgage Matchup Center - 14 min walk - 0.8 miles

Getting around

  • Roosevelt - Central Ave Station - 13 min walk
  • Phoenix Sky Harbor Intl. Airport (PHX) - 14 min drive

Restaurants

  • ‪Chick-fil-A - ‬7 min walk
  • ‪Cobra Arcade - ‬7 min walk
  • ‪Taco Boys - ‬8 min walk
  • ‪Cheba Hut Toasted Subs - ‬6 min walk
  • ‪Songbird Coffee & Tea House - ‬7 min walk

About this property

Best Western Downtown Phoenix

Best Western Downtown Phoenix offers 90 accommodations with safes and coffee/tea makers. 32-inch flat-screen televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary weekday newspapers and irons/ironing boards. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

Children under 14 years old are not allowed in the swimming pool or fitness facility without adult supervision.

Make yourself at home in one of the 90 guestrooms featuring refrigerators and microwaves. 32-inch flat-screen televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include safes and desks, as well as phones with free local calls.
Don't miss out on recreational opportunities including an outdoor pool and a 24-hour fitness center. Additional features at this hotel include complimentary wireless internet access, shopping on site, and a fireplace in the lobby.
A complimentary buffet breakfast is served on weekdays from 6:00 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM.
Featured amenities include a 24-hour business center, express check-out, and dry cleaning/laundry services. Self parking (subject to charges) is available onsite.
A complimentary buffet breakfast is served on weekdays between 6:00 AM and 9:30 AM and on weekends between 7:00 AM and 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Uncovered self parking on site (USD 18 per day; includes in/out privileges)
  • RV/bus/truck parking (surcharge) on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available 6:00 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • Outdoor pool
  • Shopping

Family friendly

  • Dining table
  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business center
  • Computer station
  • Meeting room

Outdoors

  • Outdoor furniture
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 3 floors
  • Banquet hall
  • Built in 1998
  • Designated smoking areas
  • Fireplace in lobby
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Dining table
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Free weekday newspapers
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 3:00 PM
Early check-in subject to availability
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Early check-in is possible if rooms are available. P

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Uncovered self parking fee: USD 18 per day (in/out privileges)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve high chair
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Alcohol is not served at this property
Children under 14 years old are not allowed in the swimming pool or fitness facility without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Best Downtown Phoenix Phoenix
Best Western Downtown Phoenix Hotel
Holiday Inn Hotel Downtown-Ballpark
Holiday Inn Express Hotel Phoenix Downtown-Ballpark
Holiday Inn Express Hotel Downtown-Ballpark
Holiday Inn Express Phoenix Downtown-Ballpark
Holiday Inn Express Downtown-Ballpark
Best Western Downtown Phoenix Phoenix
Best Western Downtown Phoenix Hotel Phoenix
Holiday Inn Express Hotel Suites Phoenix Downtown Ballpark
Express Phoenix Ballpark
Holiday Inn Express Hotel Suites Phoenix Downtown Ballpark

Best Western Downtown Phoenix Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 601 out of 1057 reviews
Rating 8 - Good. 269 out of 1057 reviews
Rating 6 - Okay. 98 out of 1057 reviews
Rating 4 - Poor. 41 out of 1057 reviews
Rating 2 - Terrible. 48 out of 1057 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

Reviews

4/10 Poor

Tina

Ok
Stayed 1 night in Jan 2026

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast - The biscuits and gravy were really good. There was also fresh fruit, bagels, bread, cereal, a waffle station, bacon, and eggs (powdered, but understandable due to the avian flu outbreak). Staff/Building - The staff was helpful and checking in/out was super easy. They also have luggage storage, which is a definite plus. You either need a key card just to get into the building or you need to be buzzed in by the front desk. No random people could just walk in off the street, so I felt safe here. There is a small market/shop between the front desk and the elevator for any essentials or snacks you need. Room - The bed was very comfortable. The shower was good. I had to search a little to locate the hair dryer (it was in a drawer under the tv). The curtains don't close to block the sun, so if you're not a morning person, you might want to bring an eye mask. The wifi is good enough for streaming Netflix and Youtube, but maybe not for gaming (I have yet to stay in a hotel that has free wifi fast enough for online gaming, but I still check). I only had to wait for an elevator once. Most times, I could get on it right away. Location - It's across the street from the Arizona Center, which has shopping, dining, and a movie theater. It's also walking distance to the science center and some historical buildings. If you like ghost tours, many of them start around that square. It's also very close to the airport, about 20 or 25 minutes (by car, not walking).
Stayed 2 nights in Jan 2026

8/10 Good

Lorenzo

Stayed 1 night in Jan 2026

6/10 Okay

TtERRY

Traveled with partner
Liked: Property conditions & facilities
Acceptable - marginal concerning cleanliness, front desk clerk on second night was great and a keeper - professional, great customer service etc.
Stayed 2 nights in Jan 2026

10/10 Excellent

Danielle

Liked: Cleanliness, amenities, property conditions & facilities
Big clean room with microwave small fridge and nice shower
Stayed 4 nights in Dec 2025

8/10 Good

David and Susan

Traveled with family
Liked: Cleanliness, staff & service, amenities
The front desk staff were all very friendly. The breakfast was good and enough for me. Our room was spacious but quite worn and old looking. The bed was good. The bath towels were thin and scratchy. The hand towels were new and soft. The bathtub was not in good shape and stained. The sink, floor, and toilet bowl had chips in them. It was quiet at night. Also, we were surprised by the $18+ for overnight parking. We weren’t expecting that even though after closer inspection I saw it listed on their page.
Hole in curtain
Cracked tile in the bathroom
Stained tub
Stayed 1 night in Jan 2026

10/10 Excellent

María Teresa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
La opinión general de nuestra estancia es muy buena, se respeto la reserva realizada y sin contratiempos logramos acceder a nuestra habitación la cual fue cómoda, limpia y bien ubicada
Stayed 6 nights in Jan 2026

10/10 Excellent

Robin

Liked: Cleanliness, amenities, property conditions & facilities
Absolutely spotless, staff very helpful.
Stayed 1 night in Jan 2026

10/10 Excellent

Marina

Stayed 1 night in Jan 2026

6/10 Okay

Kate

Business traveler, Traveled with family
Liked: Amenities
Staff were great. It was good for a few days. Easy access to airport and Hwy.
Stayed 4 nights in Jan 2026

10/10 Excellent

Xolani

Stayed 2 nights in Jan 2026

10/10 Excellent

Leanne

Traveled with family and small children
Liked: Amenities
Room was very comfortable, bathroom clean, breakfast was really good , great variety, location was very good minutes of everything we needed , staff was very helpful and nice
Stayed 2 nights in Jan 2026

8/10 Good

brenda

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff were very helpful. Room was dated but clean! Very close to the airport and plus for us!
Stayed 1 night in Jan 2026

10/10 Excellent

Reanna

Stayed 1 night in Jan 2026

2/10 Terrible

Crystal

Disliked: Staff & service
The fact that you need to be 21 years old to check in is a ridiculous policy that needs to be made very clear when booking. They call a 20 year old a minor, yet are willing to throw that minor out onto the streets at midnight.
Stayed 5 nights in Jan 2026

6/10 Okay

Marcos, Reseda

Traveled with family
Liked: Amenities
Room & service were average, sheets were clean but worn with a couple of small tears. Bathroom had a mildew smell due to no vent exhaust fan. Noisy as far as hearing everyone's door slam and traffic noise. Buffet breakfast a plus, lots of options.
Stayed 1 night in Jan 2026

10/10 Excellent

Stacy

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff is all very friendly. The rooms are kinda older but they are larger and fit our needs. Went to a concert at Morgatage Matchup walked there and back. About a mile both ways, not too bad.
Stayed 1 night in Jan 2026

10/10 Excellent

Teshanna, Las Vegas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2026

2/10 Terrible

Josue

Business traveler
Disliked: Amenities
I was given the wrong room. I booked a 2 queen bedroom. They gave me 1 king bed room. Room was for two co-workers Final invoice was under wrong name.
Stayed 1 night in Jan 2026

10/10 Excellent

Lihong

Stayed 6 nights in Dec 2025

10/10 Excellent

Elydeth

Stayed 1 night in Dec 2025

6/10 Okay

Hannah

The employees were very friendly and helpful. The rooms did not feel very clean, just surface cleaned. The pullout sofa was broken.
Stayed 3 nights in Dec 2025

10/10 Excellent

James

Stayed 3 nights in Nov 2025

8/10 Good

Maryam

Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms and good staffs
Stayed 4 nights in Dec 2025

8/10 Good

John

Liked: Cleanliness
Stayed 1 night in Dec 2025