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Universal Hotel Neptuno - Adults Only

Property class: 4

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Photo gallery for Universal Hotel Neptuno - Adults Only

A poolside area with lounge chairs and umbrellas, palm trees, and a view of the ocean.
Property video
Breakfast buffet
A balcony with a view of the beach, palm trees, and a clear sky.
An outdoor seating area with tables and chairs, palm trees, and a view of the sea.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Free WiFi
  • Air conditioning
  • Gym
The current price is $130
$116 nightly
$130 total
Total with taxes and fees
Nov 8 - Nov 9

Explore the area

View in a map
Calle Llaut 34, Palma de Mallorca, Palma de Mallorca, Mallorca, 7600
  • Place, Playa de Palma
    ‪2 min walk‬
  • Place, Hipotels Convention Centre
    ‪3 min walk‬
  • Place, El Arenal Beach
    ‪17 min walk‬
  • Airport, Palma de Mallorca (PMI)
    ‪7 min drive‬

Room options

View all photos for Double Room, Balcony

A modern hotel room with a bed, bedside table, and a round mirror.

Double Room, Balcony

8.0 out of 10
Very good
(6 reviews)
  • 248 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds OR 1 Double Bed

View all photos for Double Room, Balcony, Sea View

A hotel room with a large bed, a chair, a bedside table, and a view of the ocean through a sliding glass door.

Double Room, Balcony, Sea View

8.0 out of 10
Very good
(4 reviews)
  • Sea view
  • 248 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Double Room, Balcony, Partial Sea View

A balcony with a pool, lounge chairs, and a view of the beach and ocean.

Double Room, Balcony, Partial Sea View

9.4 out of 10
Exceptional
(3 reviews)
  • Partial sea view
  • 248 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds OR 1 Double Bed

View all photos for Junior Suite, Balcony, Partial Sea View (Lateral)

A balcony with a view of the beach, palm trees, and a pool area with sun loungers and tables.

Junior Suite, Balcony, Partial Sea View (Lateral)

10.0 out of 10
Exceptional
(1 review)
  • Partial sea view
  • 431 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Junior Suite, Balcony, Sea View (Frontal)

A hotel room with a bed, a TV, a desk, and a balcony with a view of the sea.

Junior Suite, Balcony, Sea View (Frontal)

10.0 out of 10
Exceptional
(1 review)
  • Sea view
  • 344 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Suite, Balcony, Partial Sea View (Lateral)

A modern hotel room with a balcony, a sofa, a bar area, and a bed with a neon sign.

Suite, Balcony, Partial Sea View (Lateral)

  • Partial sea view
  • 431 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Junior Suite, Terrace, Poolside

A modern hotel room with a bed, a sofa, a TV, and a view of the pool area.

Junior Suite, Terrace, Poolside

9.0 out of 10
Wonderful
(2 reviews)
  • Sea view
  • 344 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Naughty Suite

A modern bedroom with a circular bed, a bar area, and a neon sign.

Naughty Suite

  • City view
  • 431 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

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About the neighborhood

Palma de Mallorca

A stay at Universal Hotel Neptuno - Adults Only places you in the heart of Palma de Mallorca, a 1-minute drive from Playa de Palma and 7 minutes from El Arenal Beach. .This hotel is 8.4 mi (13.6 km) from Plaza Espana and 10 mi (16.1 km) from Plaza Mayor de Palma.

What's nearby

  • Playa de Palma - 2 min walk - 0.1 miles
  • Hipotels Convention Centre - 3 min walk - 0.2 miles
  • La Porciuncula Church - 11 min walk - 0.6 miles
  • El Arenal Beach - 17 min walk - 0.9 miles
  • Port of El Arenal - 5 min drive - 1.4 miles

Getting around

  • Marratxi Poligon Station - 13 min drive
  • Palma de Mallorca Airport (PMI) - 20 min drive

Restaurants

  • ‪Megapark - ‬2 min walk
  • ‪Lino's II - ‬4 min walk
  • ‪Balneario 6 - ‬3 min walk
  • ‪Bamboleo - ‬4 min walk
  • ‪Burger King - ‬2 min walk

About this property

Universal Hotel Neptuno - Adults Only

Universal Hotel Neptuno - Adults Only offers 100 air-conditioned accommodations with espresso makers and safes. Rooms open to balconies. 40-inch flat-screen televisions come with satellite channels.

This Palma de Mallorca hotel provides complimentary wireless Internet access. Additionally, rooms include hair dryers and blackout drapes/curtains. Housekeeping is provided daily.

An indoor pool and a seasonal outdoor pool are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 100 air-conditioned rooms featuring espresso makers and flat-screen televisions. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Conveniences include phones, as well as safes and blackout drapes/curtains.
Enjoy a range of recreational amenities, including an indoor pool, a sauna, and a fitness center. This hotel also features complimentary wireless internet access, concierge services, and a television in a common area. Guests can catch a ride on the shuttle (surcharge), which operates within 30 meters.
Satisfy your appetite with Mediterranean cuisine at PM1114, a beachfront restaurant, or grab snacks at the coffee shop/cafe. Unwind at the end of the day with a drink at the bar/lounge or the poolside bar. Buffet breakfasts are available daily from 8 AM to 10:30 AM for a fee.
Featured amenities include a 24-hour business center, dry cleaning/laundry services, and a 24-hour front desk. A roundtrip airport shuttle and a bus station shuttle are provided for an additional charge.
Buffet breakfasts are available for a surcharge and are served each morning between 8 AM and 10:30 AM.
PM1114 - This beachfront bistro specializes in Mediterranean cuisine and serves breakfast, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting). Open daily.
Pool Bar - This beachfront bar serves light fare only. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • Roundtrip airport shuttle (surcharge)
  • Area shuttle (surcharge) up to 30 m
  • Bus station shuttle (surcharge)

Food and drink

  • Daily buffet breakfast available 8:00 AM to 10:30 AM for a fee: EUR 15 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • PM1114
  • Pool Bar

Things to do

  • Bicycle rentals
  • Bicycle repair station
  • Bicycle storage
  • Gym
  • Indoor pool
  • Sauna
  • Seasonal outdoor pool
  • TV in common areas

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • Meeting room

Outdoors

  • Beach umbrellas
  • Free beach cabanas
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Double-glazed windows
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Renewable energy used
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Waste recycling policy

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with satellite channels

Food and drink

  • Espresso maker
  • Mini-fridge

More

  • Air conditioning
  • Energy-saving switches used
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 2 AM
Late check-in subject to availability

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from June 18 to September 15:
  • One of the swimming pools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children younger than 16 are not allowed at this adults-only property; all guests 16 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

  • Mastercard
  • Visa

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the local government and will be collected at the property. The tax is reduced by 50% after the 8th night of stay and children under 16 years of age are exempt. Other exemptions and reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November - 30 April, EUR 0.83 per person, per night , up to 9 nights, and EUR 0.41 thereafter. This tax does not apply to children under 16 years of age.
  • A tax is imposed by the city: From 1 May - 31 October, EUR 3.30 per person, per night, up to 9 nights, and EUR 1.65 thereafter. This tax does not apply to children under 16 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 15 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
The seasonal pool will be open from April 14 to October 31
Guests under 16 years old are not permitted at this adults-only property
A car is not required for transportation to and from this property

Property is also known as

Hotel Neptuno Playa de Palma
Neptuno Hotel
Neptuno Playa de Palma
Myseahouse Hotel Neptuno Playa de Palma
Myseahouse Neptuno Playa de Palma
Myseahouse Neptuno

Universal Hotel Neptuno - Adults Only Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 244 out of 496 reviews
Rating 8 - Good. 197 out of 496 reviews
Rating 6 - Okay. 33 out of 496 reviews
Rating 4 - Poor. 9 out of 496 reviews
Rating 2 - Terrible. 13 out of 496 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location of property was excellent. Pool looked nice but did not use it since beach was right there.
Stayed 4 nights in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities
View was good of the beach.room was clean and had everything i needed.breakfast was a great spread,fresh but hot food was ok .staff was polite
Stayed 7 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness
Super
Stayed 2 nights in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were absolutely amazing, especially Mariano from the front desk who solved every little thing we requested with a smile and fast. I would absolutely recommend this hotel especially if you like the party scene that Mega Park provides.
Stayed 4 nights in Jun 2023
Verified review

4/10 Poor

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Hotel is lovely but is let down by things such as: - Only 1 coffee pod each per stay. You have to pay for more. - Pool towels need to be “rented” which you can only pay in cash for.
Stayed 2 nights in Apr 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great for a beach location

Great Stay, lovely sized room, The hallway water dispenser was a good idea. Nice pool area and lovely beach views, We didn’t eat here so cannot comment on that, But we had a lovely spacious suite at the end of the hotel so had clear views of the beach.. mega park was next door, but with the balcony doors shut you couldn’t hear any noise.
Stayed 2 nights in Jun 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to the Playa's party hotspots. Nice pool. Very friendly staff, clean and calm rooms. Only downsight: mattresses were worn out (soft "hole" in the middle).
Stayed 4 nights in Aug 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Super!
Stayed 1 night in May 2024
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
The property and the staff was amazing! Even the area it is just across the street from the beach. The beach was stunning! Only thing is your in party central. If you wanted more relaxing wouldn’t be the best hotel for you. But still quite enough for sleep. We had an amazing time.
Stayed 3 nights in Jun 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was very good so far and the staff very nice and friendly, we felt very comfortable. But the mattresses and some pillows were not good
Stayed 3 nights in Jul 2023
Verified review

6/10 Okay

Disliked: Amenities, property conditions & facilities
The hotel itself is not bad (even if it is definitely not a 4 star hotel) but the location is terrible, in the middle of a little Germany full of drunk people
Stayed 7 nights in Jul 2022
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 7 nights in Aug 2022
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very windy at the pool. Photos show things differently. Lots of nightlife next door. Old hotel updated year 2000, well maintained. Very nice staff.
Stayed 3 nights in Apr 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff - the housekeeper was stellar. The servers were kind and attentive. Pilar was kind and did an excellent job in surprising my husband for his birthday. The cake was fabulous and the prosecco was nice too. Honestly, the only down was the kids partying all night around the hotel, but this is not in the hotel's control. Would recommend the hotel for sure!
Stayed 4 nights in Jul 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
I was worried this might be full of stag dos but it wasn’t. It was mainly couples. Hotel is fantastic and very chilled. The only downside was the beds. Two singles pushed together but move really easily so woke up in a different part of the room lol.
Stayed 4 nights in Apr 2025
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, property conditions & facilities
First thing you need to know is this area is located in a German district of Mallorca. 2 German nightclubs nearby, lots of German guest. Hotel says it’s a beach club, but does not have private beach area, and also charges you for beach towel if you need one. No parking on site, but free street parking is available. Ventilation in bathroom is poor, AC not cold. They don’t want you bringing outside drinks to pool. However, outside bartender by pool very rude. She closed the bar 45minutes early because she was having a bad day. The next day she opened the bar an hour late.
Stayed 3 nights in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Very nice hotel. Right across the street from the beach and in a great location along the beach broadwalk. Plenty to do around the hotel. Lots of nightlife within walking distance. Very nice pool area with a small bar and food available. Bar prices were very reasonable. My biggest problem with the hotel is the air conditioning. The temperature outside was only 27C-29C while we were there, however the room temperature we could only lower to approximately 21C-22C with the air conditioning on high continuously. We asked the hotel about this and they said that is the way all the rooms are.
Stayed 5 nights in Sep 2025
Verified review

4/10 Poor

Liked: Staff & service
The property was totally fine but the outside beach was very dirty and not well kept.
Stayed 3 nights in Jul 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Apr 2025
Verified review

6/10 Okay

Disliked: Staff & service, property conditions & facilities, room comfort

Very dated hotel but on the beach

The only reason you should consider this hotel is because of the location. Its on the beach and next to Mega park for those who want to party. Other then that this room is very very very dated.... Like 1990- 2000... Definitly not worth the money....
Stayed 3 nights in Jul 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t like the ants in the bathroom
Stayed 5 nights in Aug 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I absolutely cannot fault my mini break spent at the Universal Hotel Neptuno. All front desk staff, in particular, German and Daniel, were extremely helpful, patient, bilingual and approachable. The ideal that you want and expect from any hotel front desk abroad but rarely receive in reality. However this was the case for me, so checking in, booking excursions, recommendations for places to eat out, directions, booking taxis, holding my luggage after check out, any additional requests etc etc were all made easier by having such a client focused dedicated front desk. Thank you again to German and Daniel. Also huge credit to the cleaning staff who made my room so presentable and such a huge pleasure to return to each day. Other services such as pool, restaurant, sauna, gym, having a beach front view were such a delight to enjoy too. I would certainly recommend this hotel to any one visiting Palma De Mallorca. Richard
Stayed 3 nights in Aug 2023
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sauber. Alles ok. Zimmer auf die Strasse was nicht so wirklich ersichtlich war. Putzpersonal am morgen eher etwas agressiv.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Das Hotel ist super toll, der Pool, die Zimmer, das Frühstück, der Service...... könnte noch so weiter machen...MEGA. Wir waren in der Hauptsaison Juli hier und um 12Uhr bekommst du noch Liegen am Pool !!!!!! Das Restaurant Joy welches zum Hotel gehört ist klasse, lecker und preislich ok...die Qualität ist halt super. Zur Lage: Ja es liegt sehr zentral direkt am Geschehen ABER am Tage ist es toooootal ruhig, keine angetrunkene Partygänger auf den Straßen oder Dreck und sonstige Dinge. Da es auch DIREKT neben dem Mega Park ist hört man am Tage nur leichte Musik, wird aber durch die nette Musik vom Hotel übertönt ;-). Am Abend ist von der Musik kaum was zu hören, natürlich die vielen Leute sind am Party machen ABER auch hier haben wir nichts total negatives erlebt oder mitbekommen. Die schlangenlinien Läufe und konzentrierte Blicke bloß nicht irgendwo gegenzulaufen....hihi, waren das Einzige. Also wer Trubel am Abend ok findet, braucht hier keine Bedenken haben. Ich bin 46Jahre nicht zum (nur) Party machen hingefahren und kann das Hotel sehr empfehlen. Mein Tip: mit Meerblick/Teilmeerblick buchen, das Geld lohnt sich (hinten raus sind dutzende Mülltonnen und mehr Trubel wie nach vorne raus !!!)
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Das waren die besten Matratzen, die ich je in einem Hotel hatte, angenehm weich. Einziger (kleiner) Kritikpunkt: die laute Musik zur Mittagszeit, die ein DJ auflegt. Nett gemeint, aber Musik hat man ausserhalb des Hotels genug. Da würde ich mehr Ruhe bevorzugen.
Stayed 6 nights in Jul 2026