The rude staff member on the night time with glasses shouted at me in German for no reason at all, I had a guest I wanted to book a room, but didn't get chance to because of his aggression, my guest was embarrassed and honestly scared.
I then confronted him and asked why, politely, and he wouldn't speak English to me and wouldn't help me fill out a complaint or give me his name.
Also the hotel is maintained badly, with broken things such as the stair banister
I'm going to complain about him, he ruined my trip.