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Room type Options Nightly price Book
Family Cabin, Multiple Beds
452 square feet
1 Double Bed and 2 Twin Beds
Room sleeps 5 guests
(up to 4 children)
Select dates to see price
Other room types
Deluxe Cabin, 1 King Bed
388 square feet
1 King Bed
Room sleeps 2 guests
(up to 1 child)
Select dates to see price

Get an overview of this hotel
Hotel with free valet parking, near Misol-Ha Waterfalls

Popular property highlights

Free valet parking
Free WiFi
Laundry facilities
Smoke-free property
24-hour front desk

When you stay at Winíka Alterra in Palenque, you'll be within a 5-minute drive of Misol-Ha Waterfalls. This hotel is within the region of Cascadas de Agua Azul.

Make yourself at home in one of the 5 guestrooms. Rooms have private furnished balconies. Complimentary wireless internet access is available to keep you connected. Bathrooms have showers and complimentary toiletries.

Pamper yourself with onsite massages or enjoy recreation amenities such as an outdoor pool. Additional features at this hotel include complimentary wireless internet access, concierge services, and wedding services.

Enjoy Mexican cuisine at Winíka, a fine-dining restaurant which features a bar/lounge and a garden view. You can also stay in and take advantage of the room service (during limited hours). Quench your thirst with your favorite drink at the poolside bar. Cooked-to-order breakfasts are available daily from 7 AM to 11:30 AM for a fee.

Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.

Languages Spoken

  • English

Show all languages

Hotel Amenities

Hotel Amenities

Dining options at the hotel include a restaurant and a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. Wireless Internet access is complimentary. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. This Palenque hotel also offers an outdoor pool, a terrace, and multilingual staff. Concierge services and wedding services can be provided. Onsite self parking and valet parking are complimentary.

Winíka Alterra is a smoke-free property.

  • Number of outdoor pools - 1
  • Number of bars/lounges - 1
  • Number of poolside bars - 1
  • 24-hour front desk
  • Tours/ticket assistance
  • Year Built - 2016
  • Free self parking
  • Free WiFi
  • Pool sun loungers
  • Free valet parking
  • Smoke-free property
  • Terrace
  • Luggage storage
  • Wheelchair accessible – no
  • Breakfast available (surcharge)
  • Number of restaurants - 1
  • Concierge services
  • Snack bar/deli
  • Pool umbrellas
  • Laundry facilities
  • Total number of rooms - 5
  • Wedding services
  • Airport transportation (surcharge)
  • Garden
  • Multilingual staff

Family Friendly Amenities

  • Number of outdoor pools - 1
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Languages Spoken

  • English
  • Spanish

Parking

Free self parking , Free valet parking

Room Amenities

Winíka Alterra offers 5 accommodations with complimentary bottled water and complimentary toiletries. Rooms open to furnished balconies. Accommodations offer separate sitting areas and include desks. This Palenque hotel provides complimentary wireless Internet access. Bathrooms include showers. Housekeeping is provided daily.

  • Room service (limited hours)
  • Daily housekeeping
  • Private bathroom
  • Free toiletries
  • Desk
  • In-room climate control (air conditioning)
  • Separate sitting area
  • Free bottled water
  • Shower only
  • Free WiFi
  • Furnished balcony
  • Towels provided
  • Number of bathrooms - 1
  • Number of beds 3
  • Bed sheets not available

Where to Eat

Cooked-to-order breakfasts are available for a surcharge and are served each morning between 7 AM and 11:30 AM.

Winíka - Overlooking the pool and garden, this fine-dining restaurant specializes in Mexican cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Nearby Things to Do

Recreational amenities at the hotel include an outdoor pool.

Spa Services

  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Upper floors accessible by stairs only

Hotel Policies

Check-in

Check-in time starts at 2 PM

Check-out

Check-out time is 1 PM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets not allowed (service animals welcome)

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Cashless transactions are available

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available.

Service animals are allowed

Service animals are exempt from fees/restrictions

Guest accommodation is sealed after cleaning

Electrostatic spray is used for disinfection

Cashless transactions are available

Staff temperature checks are conducted regularly

Masks are compulsory at the property

Temperature checks are available to guests

Bed sheets and towels are washed at a temperature of at least 60°C/140°F

Contactless food service / room service is available

Commonly-touched surfaces are cleaned with disinfectant

Reservation is not required for facilities onsite

Property confirms they are implementing guest safety measures

Contactless check-out is available

Property is cleaned with disinfectant

Staff wears personal protective equipment

Protective clothing is available to guests

Masks are available to guests

Mobile key entry is not available

Debit cards not accepted

Food service has been amended for enhanced safety

Shield between guests and staff in main contact areas

Guests are provided with free hand sanitizer

Property does not follow sanitization practices of any association

Staffed front desk

Social distancing measures are in place

Contactless check-in is available

No rollaway/extra beds available

No cribs (infant beds) available

No elevators

Property confirms they are implementing enhanced cleaning measures

Individually-wrapped food options are available

Individually-wrapped food options are available through room service

No gap period between guest stays

Fees

Optional extras

  • Fee for cooked-to-order breakfast: approximately MXN 85 to 155 per person
  • Airport shuttle fee: MXN 2000 per vehicle (one-way, maximum occupancy 6)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Hotel Names

  • Winíka Alterra Hotel Palenque
  • Winíka Alterra Hotel
  • Winíka Alterra Palenque
  • Winíka Alterra Hotel
  • Winíka Alterra Palenque
  • Winíka Alterra Hotel Palenque

We should mention

Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.

Cashless payment methods are available for all transactions.

Contactless check-in and contactless check-out are available.

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