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Hotel plaza el dorado

3.0 star property

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Front of property
City Room | Laptop workspace, blackout drapes, iron/ironing board, free WiFi
Standard Double Room | Laptop workspace, blackout drapes, iron/ironing board, free WiFi
Restaurant
Reception

Reviews

7.8 out of 10
Good

Popular amenities

  • Breakfast included
  • Parking included
  • Free WiFi
  • Restaurant
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
721 Calle Vicente Guerrero Centro, Pachuca, HGO, 42000
  • Place, Center of Art and Philosophy
    ‪3 min walk‬
  • Place, Independence Square
    ‪7 min walk‬
  • Place, Monumental Clock of Pachuca
    ‪7 min walk‬

Room options

View all photos for City Room

City Room | Laptop workspace, blackout drapes, iron/ironing board, free WiFi

City Room

8.4 out of 10
Very good
(7 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Double Room

Standard Double Room | Laptop workspace, blackout drapes, iron/ironing board, free WiFi

Standard Double Room

8.0 out of 10
Very good
(2 reviews)
  • Sleeps 4
  • 2 Double Beds

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About the neighborhood

Pachuca

A stay at Hotel plaza el dorado places you in the heart of Pachuca, steps from Hidalgo Theater and 4 minutes by foot from Center of Art and Philosophy. .This hotel is 0.6 mi (1 km) from National Photography Museum and 0.8 mi (1.2 km) from Cuartel De Arte Museum.

What's nearby

  • Hidalgo Theater - 2 min walk - 0.1 miles
  • Center of Art and Philosophy - 3 min walk - 0.2 miles
  • Independence Square - 7 min walk - 0.4 miles
  • Monumental Clock of Pachuca - 7 min walk - 0.4 miles
  • Salones Perla - 4 min drive - 1.9 miles

Getting around

  • Benito Juarez International Airport (MEX) - 86 min drive

Restaurants

  • ‪Presto Pizza - ‬4 min walk
  • ‪Burguer La Fiesta - ‬3 min walk
  • ‪El Salero - ‬5 min walk
  • ‪La Luz Roja - ‬2 min walk
  • ‪Tacos “Juanito” Plaza Juarez - ‬1 min walk

About this property

Hotel plaza el dorado

Hotel plaza el dorado offers 20 accommodations, which are accessible via exterior corridors and feature blackout drapes/curtains. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.
Make yourself at home in one of the 20 guestrooms. Complimentary wireless internet access is available to keep you connected. Conveniences include blackout drapes/curtains, as well as phones with free local calls.
At Hotel plaza el dorado, enjoy a satisfying meal at the restaurant. A complimentary cooked-to-order breakfast is served daily from 8:00 AM to noon.
Free self parking is available onsite.
A complimentary cooked-to-order breakfast is served each morning between 8:00 AM and noon.
Hotel plaza el dorado has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free covered self parking on site

Food and drink

  • Free cooked-to-order breakfast available daily 8:00 AM to noon
  • A restaurant

Things to do

  • Shopping mall

Conveniences

  • 24-hour front desk
  • Guidebooks

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)

Accessibility

  • No elevator

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Private bathroom

More

  • Access via exterior corridors
  • Free local calls
  • Iron/ironing board on request
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in time starts at 3:00 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed

We should mention

This property does not have elevators

Property is also known as

Hotel plaza el dorado Hotel
Hotel plaza el dorado Pachuca
Hotel plaza el dorado Hotel Pachuca

Hotel plaza el dorado Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 35 out of 90 reviews
Rating 8 - Good. 27 out of 90 reviews
Rating 6 - Okay. 12 out of 90 reviews
Rating 4 - Poor. 8 out of 90 reviews
Rating 2 - Terrible. 8 out of 90 reviews

7.4/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

Reviews

2/10 Terrible

Alonso

Disliked: Cleanliness, amenities, property conditions & facilities
My last night I got into shower naked ready to take a shower on a cold, windy Pachuca night & no hot water. Got out of the shower. Called front desk, phone not working. Walked into reception @ requested hot water. 2am I asked if water was hot, yes they said. Took a shower with cold water. Water was never hot. Next morning before I checked out, I took another cold shower. How pathetic! Tower holder @ bath not working only towel hook on the wall. WiFi not working. They have several modems throughout but BAD signal everywhere. Nice glass wall facing the street. Amazing view.
Stayed 2 nights in Nov 2025

8/10 Good

James

Disliked: Cleanliness, property conditions & facilities, room comfort
Parking was easy and secure. The front staff was friendly and helpful.
Stayed 1 night in Nov 2025

10/10 Excellent

Carlos

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice people
Stayed 2 nights in Aug 2024

8/10 Good

Kazuhiko

Liked: Cleanliness, staff & service, property conditions & facilities
Staff is good!
Stayed 2 nights in Mar 2024

10/10 Excellent

Brenda Daniela

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El desayuno completo y muy rico.
Stayed 2 nights in Nov 2025

8/10 Good

Carlos

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
El personal fue muy amable todo el tiempo. El desayuno ligero pero de buen sabor.
Stayed 3 nights in Nov 2025

4/10 Poor

Joana

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Las habitaciones son viejas, la puerta rechinaba horrible, se llevaron las toallas y solo dejaron una, entraron sin tocar antes, demasiado ruido, el desayuno que ofrecen es horrible, las camas súper duras y las cobijas raspan horrible. Está en una muy buena ubicación pero el hotel es demasiado viejo y sin mantenimiento.
Stayed 2 nights in Oct 2025

10/10 Excellent

Bere

Liked: Staff & service, property conditions & facilities
Estuvo bien
Stayed 2 nights in Aug 2025

10/10 Excellent

Alexandro

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
A pesar de la limpieza hay manchas de humedad en las paredes del baño, las sábanas y fundas de la ropa de cama están viejas, percudidas y manchadas. Buen servicio pero pueden mejorar en esos aspectos
Stayed 2 nights in Sep 2025

8/10 Good

Xochitl

Traveled with partner
Liked: Cleanliness, staff & service, amenities
La atención del personal
Stayed 1 night in Sep 2025

6/10 Okay

Marco Antonio

Business traveler
Liked: Staff & service
Me parece un lugar céntrico, varias tiendas comerciales al su alrededor. El estacionamiento es amplio. Lo que no me gustó la limpieza fue a medias, los souvenirs no te dan más. Ejemplo la primera noche te dejan una botella de agua, jabones y un bote pequeño de shampoo. La botella la dejé casi vacía y al regresar a la habitación seguía mi misma botella, solicite otra y tenía costo extra Las toallas de baño tienes que pedirlas en recepción porque no hay dentro de las habitaciones. No había agua caliente en la regadera y al comentarlo con el personal solo responden así es aquí. Lo rescatable es que el desayuno es bueno, no hay muchas opciones pero tiene buen sabor y es limpio el restaurante.
Stayed 2 nights in Sep 2025

4/10 Poor

Armando

Stayed 1 night in Aug 2025

2/10 Terrible

octavio

Traveled with group, Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Está viejo y feo y las fotos que ponen ni siquiera y contrate el servicio con desayuno y estando ahí me dijeron que no lo incluía
Stayed 1 night in Aug 2025

10/10 Excellent

Brenda

Stayed 1 night in Aug 2025

10/10 Excellent

Luis Fernando

Stayed 2 nights in Aug 2025

10/10 Excellent

Alejandro

Stayed 1 night in Aug 2025

2/10 Terrible

Abril Cristina

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Las tres habitaciones estaban muy sucias los baños asquerosos, los cuartos en muy malas condiciones. Un cuarto no tenía pasador de seguridad.
Stayed 2 nights in Aug 2025

8/10 Good

Mónica

Liked: Cleanliness, staff & service
Excelente personal, muy amable
Stayed 1 night in Jul 2025

8/10 Good

Mónica

Liked: Cleanliness, staff & service, amenities
El personal muy amable..
Stayed 1 night in Jul 2025

6/10 Okay

Jorge

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

Lo rescatable…ubicación y amabilidad del personal

Lo rescatable es la ubicación céntrica en Pachuca y la amabilidad del personal, pero es un hotel muy poco confortable y muy ruidoso para descansar, tiene que mejorar mucho y renovar el hotel para mayor comodidad de los huéspedes
Stayed 1 night in Jul 2025

8/10 Good

Uriel, México

Stayed 1 night in Jun 2025

10/10 Excellent

VICTOR

Stayed 1 night in Jul 2025

10/10 Excellent

Juan Jose

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Juan de Acapulco.

Todo bien, limpio, la recepcionista con un trato excelente, te ofrecen un desayuno sencillo pero se agradece, no me gusto mucho que tengas que pedir las toallas a la recepcion pero por lo demas todo excelente.
Stayed 1 night in Jul 2025

4/10 Poor

Alexandro

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Horario del desayuno muy tarde
Stayed 1 night in Jul 2025

10/10 Excellent

ALBERTO, MATAMOROS

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo bien
Stayed 1 night in Jul 2025