The staff were friendly and helpful. However, the room itself had some issues: the heating was difficult to regulate, so it was either very hot or quite cold; the sink was wonky because the water tap kept shutting off; our room did not have a microwave while other rooms did; and we did not have our room made on the third night that we extended, even though we asked to have the room cleaned. Additionally, one mattress was incredibly uncomfortable: it was bigger than the base, so it was unstable on the sides, and it was very hard. Finally, the breakfast bar was not very convenient and it didn’t have many options; it also had nowhere for someone to sit so in order to take things back to the room we had to go multiple times through a snowstorm.