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Hard Rock Hotel & Casino Ottawa

4.5 star property

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Photo gallery for Hard Rock Hotel & Casino Ottawa

65-inch Smart TV with digital channels, streaming services
Superior Suite, 1 King Bed, Corner | Living area | 65-inch Smart TV with digital channels, streaming services
8 restaurants, breakfast, lunch, dinner served; American cuisine
Exterior
In-room safe, laptop workspace, blackout drapes, free WiFi

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pet friendly
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym
$197
$165 nightly
$197 total
Total with taxes and fees
Feb 16 - Feb 17

Explore the area

View in a map
4837 Albion Road South, Ottawa, ON, K1X 1A3
  • Place, Rideau Carleton Raceway
    ‪3 min walk‬
  • Place, Rideau Canal
    ‪9 min drive‬
  • Place, Canadian Tire Centre
    ‪29 min drive‬
  • Airport, Ottawa, ON (YOW-Macdonald-Cartier Intl.)
    ‪10 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed

In-room safe, laptop workspace, blackout drapes, free WiFi

Deluxe Room, 1 King Bed

9.4 out of 10
Exceptional
(9 reviews)
  • 388 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds

In-room safe, laptop workspace, blackout drapes, free WiFi

Deluxe Room, 2 Queen Beds

10.0 out of 10
Exceptional
(2 reviews)
  • 388 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed, Roll-in Shower

In-room safe, laptop workspace, blackout drapes, free WiFi

Deluxe Room, 1 King Bed, Roll-in Shower

9.6 out of 10
Exceptional
(5 reviews)
  • 388 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Roll-in Shower

In-room safe, laptop workspace, blackout drapes, free WiFi

Deluxe Room, 2 Queen Beds, Roll-in Shower

  • 388 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed

In-room safe, laptop workspace, blackout drapes, free WiFi

Suite, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • 775 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Suite, 1 King Bed, Corner

Superior Suite, 1 King Bed, Corner | In-room safe, laptop workspace, blackout drapes, free WiFi

Superior Suite, 1 King Bed, Corner

10.0 out of 10
Exceptional
(1 review)
  • 829 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior
Sandman Signature Ottawa Airport Hotel
  • Pool
  • Free airport shuttle
  • Pet friendly
  • Parking included
4.5 out of 5, Wonderful, 2,180 reviews
$108 nightly
The price is $129
Feb 1 - Feb 2
Total with taxes and fees
Sandman Signature Ottawa Airport Hotel

About the neighborhood

Ottawa

With a stay at Hard Rock Hotel & Casino Ottawa in Ottawa (Gloucester), you'll be within a 15-minute drive of Rideau Canal and Carleton University. .This casino resort is 11.4 mi (18.4 km) from Parliament Hill and 11.9 mi (19.2 km) from Byward Market Square.
View more Resorts in OttawaOpens in a new window

What's nearby

  • Rideau Carleton Raceway - 3 min walk - 0.2 miles
  • Rideau Canal - 9 min drive - 6.9 miles
  • Parliament Hill - 25 min drive - 19.9 miles
  • Canadian Tire Centre - 29 min drive - 25.8 miles
  • Casino du Lac Leamy - 31 min drive - 22.8 miles

Getting around

  • Greenboro Station - 10 min drive
  • Ottawa Fallowfield Station - 22 min drive
  • Ottawa International Airport (YOW) - 11 min drive

Restaurants

  • ‪McDonald's - ‬6 min drive
  • ‪McDonald’s - ‬6 min drive
  • ‪Hunter's Public House - ‬6 min drive
  • ‪Tim Hortons - ‬6 min drive
  • ‪Eva's Chip Wagon - ‬5 min drive

About this property

Hard Rock Hotel & Casino Ottawa

Luxury resort with 8 restaurants and a casino
Hard Rock Hotel & Casino Ottawa offers 150 accommodations with safes and coffee/tea makers. 65-inch Smart televisions come with digital channels.

Bathrooms include bathrobes, slippers, hair dryers, and toothbrushes and toothpaste. Guests can surf the web using the complimentary wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)). Housekeeping is provided daily.

Recreational amenities at the resort include a 24-hour fitness center.
Stay in one of 150 guestrooms featuring Smart televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms have hair dryers and bathrobes. Conveniences include safes and coffee/tea makers, and housekeeping is provided daily.
Try your luck at the casino and enjoy other recreational amenities, which include a 24-hour fitness center. This resort also features complimentary wireless internet access, gift shops/newsstands, and a television in a common area.
Enjoy American cuisine at Hard Rock Cafe, one of the resort's 8 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink at one of the 3 bars/lounges.
Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage. Free self parking is available onsite.
Hard Rock Cafe - This restaurant specializes in American cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar.
Council Oak - This fine-dining restaurant serves dinner only. Guests can enjoy drinks at the bar. Open select days.
YOUYU Noodle Bar - This restaurant specializes in Asian cuisine and serves dinner only. Open select days.
Constant Grind - Onsite coffee shop. Open 24 hours. Open daily.
Brick'd Restaurant - This restaurant specializes in pizza and serves lunch and dinner. Open select days.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free uncovered self parking on site
  • Valet parking on site (CAD 20 per day; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • 3 bars/lounges
  • 8 restaurants
  • A coffee shop/cafe

Restaurants on site

  • Brick'd Restaurant
  • Constant Grind
  • Council Oak
  • Hard Rock Cafe
  • YOUYU Noodle Bar

Things to do

  • 1,500 slot machines
  • 24-hour gym
  • 40 gaming tables
  • Casino (56,511 square feet of space)
  • Concerts/live shows
  • Designer stores
  • Evening entertainment
  • Shopping
  • TV in common areas

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Outdoors

  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 20 accessible parking spaces
  • Elevator (47 inch wide door)
  • Front entrance ramp
  • Smooth flooring in public areas
  • Thin carpet in public areas
  • Thin carpet in room
  • Tile flooring in public areas
  • Tile flooring in room
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 1 building
  • 5 floors
  • Built in 2025
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 65-inch smart TV with digital channels
  • CD player
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Meal delivery service
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Electrical adapters
  • Heating (climate-controlled)
  • Laptop workspace
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 19

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 49.00 per pet, per night, plus a one-time cleaning fee of CAD 49.00
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 50 lbs per pet)
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls and an off-leash area are available

Children and extra beds

Children 18 and younger are not allowed at this property; All guests older than 18 are welcome
Rollaway/extra beds are available for CAD 20.00 per stay

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: CAD 100 per accommodation, per day

We have included all charges provided to us by the property.

Optional extras

  • Valet parking fee: CAD 20 per day (in/out privileges)
  • Pet fee: CAD 49.00 per pet, per night plus CAD 49.00 one-time cleaning fee
  • Service animals are exempt from fees
  • Rollaway bed fee: CAD 20.00 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a smoke detector, and outdoor lighting

We should mention

Children 18 years old and younger are not permitted at this property
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Hard Rock Hotel & Casino Ottawa Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 193 out of 271 reviews
Rating 8 - Good. 44 out of 271 reviews
Rating 6 - Okay. 22 out of 271 reviews
Rating 4 - Poor. 5 out of 271 reviews
Rating 2 - Terrible. 7 out of 271 reviews

9.8/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

Reviews

8/10 Good

STEVEN

Stayed 2 nights in Oct 2025

8/10 Good

Monique

Stayed 1 night in Oct 2025

4/10 Poor

Amber

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Definitely will not be back for an upscale resort there is definitely a lack of communication between staff . A few staff members could use some additional training on customer service . For a upscale resort like the HARDROCK which I’ve been to quite a few around the world this one was VERY disappointing
Stayed 4 nights in Oct 2025

8/10 Good

Brenda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2025

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Very well very polite staff
Stayed 2 nights in Oct 2025

10/10 Excellent

Ida

Stayed 1 night in Oct 2025

10/10 Excellent

Dion

Stayed 3 nights in Sep 2025

10/10 Excellent

Anne Sophie

Liked: Cleanliness, staff & service, property conditions & facilities
We had a lovely 2 night stay. The steak house was amazing and had a good selection. The staff had great etiquette and added to the experience. The casino was lively, nicely decorated, overall nice ambiance. As far as our room, the bathroom needed a deeper clean but other than that it was modern, clean, and carried the Hard Rock theme. We already have recommended the casino and hotel to our friends. We will absolutely come back !
Stayed 2 nights in Oct 2025

10/10 Excellent

Roxane

Stayed 1 night in Sep 2025

10/10 Excellent

Darrin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property. Kind of isolated but expected.
Stayed 1 night in Oct 2025

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was perfect will be back
Stayed 2 nights in Oct 2025

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
enjoyed the free parking, security features on elevator, cleaning staff and front desk personnel were friendly and very co-operative
Stayed 2 nights in Oct 2025

8/10 Good

Stephanie, Kingston

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick check in, friendly staff. Not happy that my room is close to the elevator again.
Stayed 1 night in Oct 2025

10/10 Excellent

Richard

Stayed 2 nights in Oct 2025

10/10 Excellent

Peter

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2025

6/10 Okay

Troy

Traveled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
So I'm not usually one to judge a service on one visit, but based on the amount of money I spent for one night, I felt I should clarify my poor rating. The hotel, as explained by the customer service staff during our check in, just opened this past July. The lobby and room was clean. The staff were informative when we arrived with our questions. Check in was a breeze. However, since we arrived late and tired from our road trip, we decided to order room service. It's done through the app QR code on the TV. Delivery was quick. But it was delivered in a take out box instead of plates. We ate our meal out of take out boxes with plastic forks and knives. No condiments provided. Not cool. Secondly, the pillows have plastic zippers on the covers. Found out when I scratched my back while turning over. Now I'm being picky here, but the TV channel selection didn't show the Blue Jay game 3 in the ALDS. Minor point but notable.
Stayed 1 night in Oct 2025

8/10 Good

Daryl

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed was comfortable, dining options a bit of a let down, bar and grill needed reservation, then the hard rock itself (food was average), then a food court - but have to order from kiosk then waited 30 min for a pizza. Nothing for a young couple wanting a nice meal in a quiet spot. Older crowd. Would be nice to see something to cater to the 20-40s crowd - club/bar, a place with apps/happy hour style, better music, maybe a kids area with some claw machines since they cant play the casino...there are some missed opportunities. Overall a nice place but needs to work out some of the kinks.
Stayed 1 night in Oct 2025

10/10 Excellent

Terry

Traveled with partner
Liked: Cleanliness, amenities
Very nice hotel and casino. Staff were friendly and helpful, would definitely recommend this hotel.
Stayed 2 nights in Oct 2025

10/10 Excellent

Albena

Stayed 1 night in Oct 2025

10/10 Excellent

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly and informative. Our room was clean spacious.
Stayed 1 night in Oct 2025

10/10 Excellent

pina

Liked: Cleanliness, staff & service, property conditions & facilities
amazing steakhouse
Stayed 1 night in Oct 2025

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were very clean and comforable. Many food options and bars to chhose from. Lots to do as it is situated in the casino. Had a great time and woll definitely do it again.
Stayed 1 night in Oct 2025

4/10 Poor

Nicholas

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
We were in second floor room that faces the casino. Because the rooms are adjacent to the casino roof the window isn’t floor to ceiling like they depict when you book it. Not only is the window much smaller than depicted it’s also frosted and non transparent up to 6+ feet high… it feels like sleeping in a basement. This isn’t really acceptable at the same price as the other rooms that have floor to ceiling windows that are actually windows. There should not be hotel rooms in this area, it should be gym or spa. If they want to put rooms here they should be discounted rooms. The funny thing is, it wasn’t even that busy, why would they put first time customer here at their new property. Speaks to bad service.
Stayed 2 nights in Oct 2025

10/10 Excellent

Gerlando

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Did not have drinks
Stayed 1 night in Oct 2025

10/10 Excellent

Emmanuel

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025