Check in was okay, but felt as though we were looked down on and judged like we didn’t belong because we are a young couple wearing casual outfits (hoodies, jeans, leggings) and nothing fancy.
The first night, we ate at the restaurant on site, and ordered a simple burger and salmon with rice. We waited an hour before we received any food, while people who came after us in larger parties were being served long before us. Our server seemed to be avoiding us the entire time, giving no updates on our order. When we got our food, it was carelessly put on the plates, and not nice and presentable like other guests’ meals of the same order. Our server never came by to check on us, and we had to wait 20 minutes just to get the bill to pay.
We were scheduled to have housekeeping come three times during our 7 day stay. They did not show up once. The first scheduled day, fine; It was just a simple making of the bed and any small things that needed cleaning up, so we just left it at that. But the second scheduled day was supposed to have new linens and towels, along with trashes. At this point, all of our towels were dirty, our trashed full. We came back from our outings around 5pm to see housekeeping still had not came. We called to ask why housekeeping had not come, and was told they would be there within the next 30-40 minutes. We left to go to dinner, and came back around 8pm and they had STILL not come.