They said are room which was reserved wasn't available. They wanted to split My family of 4 with 2 kids into 2 rooms instead. We waited about an hour for a room to be available. The property is completely outdated, musty. My husband got a Sinus Infection from being in that musty room. We didn't have enough pillows or bedding. They only gave us 2 towels for 4 people, then wanted to charge us for more towels. We specifically reserved this hotel for the kitchen, which had no pots, pans, utensils, or dish soap available. Reservation included free Wi-Fi, yet we were charged for wi-fi. Reservation said kitchen fully equiped, it had nothing! It said it was a non-smoking facility, the whole place reeked of cigarette smoke. Never Again!