The ceiling had water damage and was falling apart.
We were travelling with our small dog. When we checked in, the receptionist knew this and put us on the upstairs floor. Not to mention, he also had us park on the wrong side of the building to where our room was, and we had to trudge through deep snow to get to the door as the sidewalks and parking lot were not plowed or shovelled.
We were travelling with our son, daughter in law and baby grandson, and this was a major inconvenience due to playpen and other baby items we had to carry.
When checking out, we were charged an additional $25 because dogs are not allowed on the 2nd floor due to allergies. We were not advised of this on check in. She refused to refund us th extra charge saying it is hotel policy. When I told her we were not advised and places on the second floor with the receptionist knowing full well we had a dog, she just brushed me off. I asked to speak to a manager and was handed a card and told to call her on Monday when she comes in. This wasa Saturday.
The front desk clerk was rude, dismissive and dressed like she was spending g the afternoon lazing around.
We always stay at this hotel when travelling to Orillia. We will not be returning.