The whole experience was lacking. From an ice filled parking lot with most of the prime parking spaces taken up by U-Haul trucks to rent, a car blocking the entrance to the hotel, the non-helpful kiosk "staff", got getting the type of room booked, basically no visible staff, stale food, taking 20 minutes to check out when asking for a receipt, and a room with broken furniture. Let's just say they do the bare minimum and don't care about guests or their experience.