Hotel is overall good, but the woman that checked us in failed to talk to us about where things throughout the hotel were located including the room and pool. She just handed us the key and that was that. The next day, I went back to the office and a different woman gave us a map and explained breakfast, pool hours/locations etc... also, there seemed to be lack of communication as we had to switch rooms on our second night. Therefore, we had to pack up the car and wait for a new room to be ready. We asked to be called when a room was ready, but never got a call. When we went to check in to the new room at the normal check-in time, the woman stated that she had no idea as the woman that was working before her failed to pass the information on. I love Ogunquit, love the location of the hotel, it is clean, and the pools are nice. The breakfast is lacking and the previous explained issues are probably reasons we will find a different place to stay next time.