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Sago Palm Hotel

4.5 star property

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Photo gallery for Sago Palm Hotel

Exterior
Outdoor pool, sun loungers
Signature Suite | Premium bedding, in-room safe, individually furnished, desk
Daily cooked-to-order breakfast (USD 34 per person)
Premium bedding, in-room safe, individually furnished, desk

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Spa
  • Parking included
  • Free WiFi
  • Air conditioning
$188
$170 nightly
$188 total
Total with taxes and fees
May 7 - May 8

Explore the area

View in a map
54 Main St, Ocho Rios
  • Place, Ocho Rios Craft Market
    ‪3 min walk‬
  • Place, Ocho Rios Clock Tower
    ‪4 min walk‬
  • Place, Turtle Beach
    ‪7 min walk‬
  • Airport, Ocho Rios (OCJ-Ian Fleming Intl.)
    ‪21 min drive‬

Room options

View all photos for Signature Suite

Signature Suite | Premium bedding, in-room safe, individually furnished, desk

Signature Suite

  • 3 bedrooms
  • Sleeps 7
  • 1 King Bed, 2 Queen Beds and 1 Twin Sofa Bed

View all photos for Main Queen

Premium bedding, in-room safe, individually furnished, desk

Main Queen

9.4 out of 10
Exceptional
(22 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Main Twin Twin

Main Twin Twin | Premium bedding, in-room safe, individually furnished, desk

Main Twin Twin

8.0 out of 10
Very good
(4 reviews)
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Main Deluxe King

Premium bedding, in-room safe, individually furnished, desk

Main Deluxe King

9.6 out of 10
Exceptional
(9 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Main Deluxe Queen Junior Suite

Main Deluxe Queen Junior Suite | Premium bedding, in-room safe, individually furnished, desk

Main Deluxe Queen Junior Suite

  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Main King

Premium bedding, in-room safe, individually furnished, desk

Main King

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Westmoreland Town King

Premium bedding, in-room safe, individually furnished, desk

Westmoreland Town King

10.0 out of 10
Exceptional
(4 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Westmoreland Town Queen

Premium bedding, in-room safe, individually furnished, desk

Westmoreland Town Queen

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Westmoreland Cabana King

Premium bedding, in-room safe, individually furnished, desk

Westmoreland Cabana King

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Westmoreland King Large

Premium bedding, in-room safe, individually furnished, desk

Westmoreland King Large

8.6 out of 10
Excellent
(7 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Westmoreland Cabana Queen

Premium bedding, in-room safe, individually furnished, desk

Westmoreland Cabana Queen

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

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About the neighborhood

Ocho Rios

With a stay at Sago Palm Hotel, you'll be centrally located in Ocho Rios, within a 10-minute drive of Dunn's River Falls and Ocho Rios Clock Tower. .This luxury hotel is 0.6 mi (0.9 km) from Ocho Rios Craft Market and 0.7 mi (1.1 km) from LandMark Plaza.

What's nearby

  • Ocho Rios Craft Market - 3 min walk - 0.2 miles
  • Ocho Rios Clock Tower - 4 min walk - 0.3 miles
  • Turtle Beach - 7 min walk - 0.4 miles
  • Turtle River Park - 8 min walk - 0.5 miles
  • Shaw Park Gardens - 13 min walk - 0.7 miles

Getting around

  • Ocho Rios (OCJ-Ian Fleming Intl.) - 22 min drive

Restaurants

  • ‪Boulangerie - ‬5 min walk
  • ‪KFC - ‬4 min walk
  • ‪Ocean's 11 - ‬11 min walk
  • ‪MOMO @ Moon Palace Jamaica Grande - ‬2 min walk
  • ‪Jimmy Buffett's Margaritaville (Ocho Rios) - ‬12 min walk

About this property

Sago Palm Hotel

Sago Palm Hotel offers 37 air-conditioned accommodations with safes and complimentary bottled water. Each accommodation is individually furnished. Beds feature premium bedding. 50-inch LED televisions come with premium cable channels and pay movies. Bathrooms include bathtubs or showers, bathrobes, slippers, and hair dryers.

This Ocho Rios hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. There are couples treatment room(s) available. Services include facials, body wraps, body scrubs, and body treatments.
Make yourself at home in one of the 37 air-conditioned rooms featuring LED televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms feature bathtubs or showers, hair dryers, and bathrobes. Conveniences include safes and desks, as well as phones with free local calls.
Treat yourself with body treatments and facials. You're sure to appreciate the recreational amenities, including an outdoor pool and a 24-hour fitness center. This hotel also features complimentary wireless internet access, concierge services, and wedding services.
Satisfy your appetite for lunch or dinner at the hotel's restaurant, York Tavern, or stay in and take advantage of the room service (during limited hours). Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges. Cooked-to-order breakfasts are available daily from 7:00 AM to 10:30 AM for a fee.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Ocho Rios? This hotel has 2000 square feet (186 square meters) of space consisting of a conference center and 2 meeting rooms. Free self parking is available onsite.
Cooked-to-order breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:30 AM.
York Tavern - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Reservations are required.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 10:30 AM for a fee: USD 34 for adults and USD 17 for children
  • 2 bars/lounges
  • A poolside bar
  • A restaurant
  • Couples/private dining

Restaurants on site

  • York Tavern

Things to do

  • 24-hour gym
  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 2 meeting rooms
  • Business center
  • Conference center (2,000 square feet of space)
  • Coworking space

Outdoors

  • Outdoor furniture
  • Pool loungers

Spa

  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 12 accessible parking spaces
  • Handrails in stairways (35 inches high)
  • Lever door handles
  • Stair-free path to entrance
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (30 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch LED TV with premium cable channels
  • Pay movies

Food and drink

  • Chef service
  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 AM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: USD 200.00 per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 34 for adults and USD 17 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher and a first aid kit

We should mention

This property does not have elevators
Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Sago Palm Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 173 out of 274 reviews
Rating 8 - Good. 63 out of 274 reviews
Rating 6 - Okay. 20 out of 274 reviews
Rating 4 - Poor. 8 out of 274 reviews
Rating 2 - Terrible. 10 out of 274 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

Reviews

6/10 Okay

Chalene

Stayed 1 night in Jan 2026

10/10 Excellent

Wayne

Stayed 1 night in Jan 2026

4/10 Poor

Alric

Traveled with family
Liked: Cleanliness
Room was ok...staff was also ok....thy try to so i ordered food and got a receipt when i never order anything and hold on to my 200 deposit....i left the hotel since January 4 its now January 12 still haven't gotten my deposit yet ....
Stayed 2 nights in Jan 2026

10/10 Excellent

Valentine

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome experience. I will always stay here's whenever I visit Ocho Rios
Stayed 1 night in Jan 2026

10/10 Excellent

Orlando, Tempe

Liked: Cleanliness
Stayed 2 nights in Dec 2025

8/10 Good

tanika

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Staff
Stayed 2 nights in Jan 2026

6/10 Okay

Michael, Orlando

Traveled with partner
Liked: Property conditions & facilities
Room was decent. The cleaning agent used leaves a residual smell that can aggravate allergies. Adjacent property noise lowered the rating for this hotel sta.
Stayed 2 nights in Dec 2025

8/10 Good

Trinard

Traveled with family
Liked: Cleanliness, property conditions & facilities
The staff was invaluable. I didn't realize that Moonplace was literally within walking distance. While I think this hotel is excellent if you would like to “experience Jamaica like the locals,” Moonplace has way better amenities.
Stayed 4 nights in Dec 2025

10/10 Excellent

Sodette

Stayed 4 nights in Dec 2025

10/10 Excellent

Kenneth

Liked: Cleanliness, amenities, property conditions & facilities
I recommend this hotel to any guests
Stayed 5 nights in Dec 2025

6/10 Okay

Suddean

Liked: Cleanliness, staff & service, property conditions & facilities
I want to thank Mr. Campbell for offering exceptional services to us. Je made sure that everything was okay and he was very polite. Give him a raise please,smile. He would be the reason I return.
Stayed 1 night in Dec 2025

2/10 Terrible

John

Stayed 3 nights in Dec 2025

10/10 Excellent

Dennis

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I have a amazing time here for my birthday and the customer service was amazing would recommend it for a stay and the place was amazing clean and staff was great
Stayed 1 night in Dec 2025

10/10 Excellent

KAREN

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The entire staff was very courteous, friendly and provided great customer service. Our check-in was quick and without issues, Rihanna was very pleasant and provided great customer service. Our room was very clean and neat, bathroom was spotless. The dining staff was really nice and the food was delicious, we enjoyed our breakfast each morning. The hotel is small, affordable and very homely. Our room was cleaned everyday and the housekeeper was very pleasant. Hue was our front desk staff at check-out and process was really quick and he provided great customer service. Miss. Stevenson was always on hand to provide assistance as needed, she is friendly and pleasant.
Stayed 4 nights in Nov 2025

10/10 Excellent

Ryan, Plantation

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Jordan was very professional, courteous and accommodating. The lobby and security entrance. It's nicely designed. A lovely boutique property.
Stayed 1 night in Nov 2025

10/10 Excellent

Almarie

Traveled with family
Liked: Amenities
The hotel is very close to the beach , shopping areas, and restaurants. This is one of the reasons I enjoyed staying there.
Stayed 3 nights in Nov 2025

2/10 Terrible

Adrian

Disliked: Cleanliness, amenities, property conditions & facilities
Staff
Stayed 1 night in Nov 2025

10/10 Excellent

Patrice

Liked: Cleanliness, amenities, property conditions & facilities
Very very nice. Clean, staff helpful and friendly, bar and breakfast were awesome. I will definitely stay here again. If you want more personalized service without the big resort feeling.. stay here. Security was priority for the guests. Sago Palm. The best!!
Stayed 3 nights in Nov 2025

10/10 Excellent

Kimberlyn

Liked: Cleanliness, amenities, property conditions & facilities
Small but cozy, staff was exceptional and the restaurant was a delight. Worth every penny.
Stayed 4 nights in Oct 2025

10/10 Excellent

chris

Liked: Cleanliness, staff & service, property conditions & facilities
everything was perfect
Stayed 2 nights in Oct 2025

8/10 Good

Ilsa

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
good property tasty at if you are traveling by yourself. Room isn't huge but comfortable enough for 2 people.
Stayed 3 nights in Oct 2025

10/10 Excellent

Khary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I’ve got to say, this hotel has some seriously amazing staff who go above and beyond to make you feel welcome! The rooms and bedding were spotless, and their breakfast was so good, it felt like you were dining at a fancy restaurant! For the price, it was definitely worth every penny.
Stayed 1 night in Sep 2025

10/10 Excellent

Michelle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and cozy with all the amenities I needed. The Staff was super nice and welcoming. I also had the pleasure of sharing Jackfruit, with Ms. Yolanda... which is my favorite fruit. The breakfast was on point every morning, thanks to Mr. Campbell. If you're looking for a hotel with a personal touch and a comfortable stay, don't hesitate, this is it!
Stayed 2 nights in Oct 2025

6/10 Okay

Tara

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice. I just wish the room wasn’t so small and there were more breakfast options
Stayed 4 nights in Oct 2025

10/10 Excellent

Brandon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My fiancé and I had a great experience from check in to check out. Will be visiting again in the future.
Stayed 2 nights in Oct 2025