4/10 Poor
Melissa
Traveled with family
Sep 9, 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was very rundown. Every piece of equipment in the gym was broken. The lobby bathrooms were filthy and when the desk was informed they only posted an out of order sign on the doors instead of getting them cleaned. 3 people fell at different times in the breakfast room and upon letting staff know the reason they only responded by propping up a yellow slippery floor sign instead of drying the carpet under the a/c wall vent that was soaked and when the people stepped from the wet carpet onto the tile floor they slipped and fell. The rooms toilet clogged each time the restroom was used and asked the staff for a plunger but instead of them bringing it up to the room and unclogging it, they handed us a plastic bag with the plunger in it and it had mold and dried feces in the bottom of the bag. How incredibly unsanitary and lack of concern for their guests health and wellbeing. The sheets felt wet and a bit slimy making us feel uncomfortable as we tried to sleep and the beds were extremely soft and felt like sleeping in a ditch. Upon checking out we looked down at the floor from the front desk to the door and noticed a trail of blood droplets, so gross that we had to take big steps as to not step on them while carrying luggage. This Best Western property was the absolute worst I’ve ever stayed in but guaranteed I never would again!!! Very poorly ran!!
Melissa
Stayed 2 nights in Sep 2025
