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Sheraton Norfolk Waterside Hotel

3.5 star property

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Photo gallery for Sheraton Norfolk Waterside Hotel

Reception
Lobby
Presidential Suite, 1 King Bed with Sofa bed | Premium bedding, in-room safe, desk, blackout drapes
View from property
Presidential Suite, 1 King Bed with Sofa bed | Living room | 26-inch flat-screen TV with cable channels, TV, pay movies

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Pet friendly
  • Free WiFi
  • Air conditioning
$149
$127 nightly
$149 total
Total with taxes and fees
May 17 - May 18

Explore the area

View in a map
777 Waterside Dr, Norfolk, VA, 23510
  • Place, Waterside District
    ‪3 min walk‬
  • Place, Town Point Park
    ‪5 min walk‬
  • Place, Norfolk Scope
    ‪16 min walk‬
  • Airport, Norfolk, VA (ORF-Norfolk Intl.)
    ‪19 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed, City View

City view

Deluxe Room, 1 King Bed, City View

8.8 out of 10
Excellent
(29 reviews)
  • City view
  • 277 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Room, 2 Queen Beds, City View

Premium bedding, in-room safe, desk, blackout drapes

Deluxe Room, 2 Queen Beds, City View

9.2 out of 10
Wonderful
(34 reviews)
  • City view
  • 277 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Deluxe Room, 1 King Bed, Harbor View

Premium bedding, in-room safe, desk, blackout drapes

Deluxe Room, 1 King Bed, Harbor View

8.4 out of 10
Very good
(38 reviews)
  • Harbor view
  • 278 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Room, 2 Queen Beds, Harbor View

Premium bedding, in-room safe, desk, blackout drapes

Deluxe Room, 2 Queen Beds, Harbor View

8.2 out of 10
Very good
(23 reviews)
  • Harbor view
  • 279 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Deluxe Room, 1 King Bed, Harbor View

Premium bedding, in-room safe, desk, blackout drapes

Deluxe Room, 1 King Bed, Harbor View

10.0 out of 10
Exceptional
(1 review)
  • Harbor view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Room, 1 King Bed, City View

City view

Deluxe Room, 1 King Bed, City View

  • City view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Room, 2 Queen Beds, City View

Premium bedding, in-room safe, desk, blackout drapes

Deluxe Room, 2 Queen Beds, City View

8.0 out of 10
Very good
(1 review)
  • City view
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Club Room, 1 Double Bed, Allergy Friendly (Pure)

Premium bedding, in-room safe, desk, blackout drapes

Club Room, 1 Double Bed, Allergy Friendly (Pure)

  • Harbor view
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed
  • Free WiFi

View all photos for Executive Suite, 1 Bedroom, Harbor View

Executive Suite, 1 Bedroom, Harbor View | Pool | Outdoor pool

Executive Suite, 1 Bedroom, Harbor View

  • City view
  • 1 bedroom
  • Sleeps 5
  • 1 Double Bed
  • Free WiFi

View all photos for Deluxe Room, 1 King Bed, Corner (Balcony)

Deluxe Room, 1 King Bed, Corner (Balcony) | Premium bedding, in-room safe, desk, blackout drapes

Deluxe Room, 1 King Bed, Corner (Balcony)

9.0 out of 10
Wonderful
(2 reviews)
  • Harbor view
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Executive Suite, 1 Bedroom (Balcony)

26-inch flat-screen TV with cable channels, TV, pay movies

Executive Suite, 1 Bedroom (Balcony)

  • Harbor view
  • Sleeps 5
  • 1 King Bed
  • Free WiFi

View all photos for Executive Suite, 1 Bedroom

Executive Suite, 1 Bedroom | Premium bedding, in-room safe, desk, blackout drapes

Executive Suite, 1 Bedroom

  • City view
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Presidential Suite, 1 King Bed with Sofa bed

Presidential Suite, 1 King Bed with Sofa bed | Premium bedding, in-room safe, desk, blackout drapes

Presidential Suite, 1 King Bed with Sofa bed

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Deluxe Room, 1 King Bed, City View (Mobility Accessible, Tub)

City view

Deluxe Room, 1 King Bed, City View (Mobility Accessible, Tub)

8.0 out of 10
Very good
(1 review)
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Room, 2 Queen Beds, Harbor View (Mobility Accessible, Tub)

Premium bedding, in-room safe, desk, blackout drapes

Deluxe Room, 2 Queen Beds, Harbor View (Mobility Accessible, Tub)

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Deluxe Room, 1 King Bed, Harbor View (Hearing Accessible)

Premium bedding, in-room safe, desk, blackout drapes

Deluxe Room, 1 King Bed, Harbor View (Hearing Accessible)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Room, 2 Queen Beds, Harbor View (Hearing Accessible)

Premium bedding, in-room safe, desk, blackout drapes

Deluxe Room, 2 Queen Beds, Harbor View (Hearing Accessible)

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Deluxe Room, 2 Queen Beds, City View (Hearing Accessible)

Premium bedding, in-room safe, desk, blackout drapes

Deluxe Room, 2 Queen Beds, City View (Hearing Accessible)

9.0 out of 10
Wonderful
(4 reviews)
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Deluxe Room, 1 King Bed, City View (Hearing Accessible)

City view

Deluxe Room, 1 King Bed, City View (Hearing Accessible)

  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Room, 1 King Bed, Harbor View (Mobility Accessible, Tub)

Premium bedding, in-room safe, desk, blackout drapes

Deluxe Room, 1 King Bed, Harbor View (Mobility Accessible, Tub)

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Room, 1 King Bed, City View (Mobility/Hearing Accessible, Tub)

City view

Deluxe Room, 1 King Bed, City View (Mobility/Hearing Accessible, Tub)

  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Room, 1 King Bed, City View (Mobility Accessible, Roll-in Shower)

City view

Deluxe Room, 1 King Bed, City View (Mobility Accessible, Roll-in Shower)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Room, 2 Queen Beds, Harbor View (Mobility Accessible, Roll-in Shower)

Premium bedding, in-room safe, desk, blackout drapes

Deluxe Room, 2 Queen Beds, Harbor View (Mobility Accessible, Roll-in Shower)

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Deluxe Room, 2 Queen Beds, City View (Mobility/Hearing Access, Roll-In Shwr)

Premium bedding, in-room safe, desk, blackout drapes

Deluxe Room, 2 Queen Beds, City View (Mobility/Hearing Access, Roll-In Shwr)

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Club Room, 1 Double Bed, Allergy Friendly

City view

Club Room, 1 Double Bed, Allergy Friendly

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

Similar properties

Lobby
Wyndham Garden Norfolk Downtown
Downtown Norfolk
  • Pool
  • Pet friendly
  • Free WiFi
  • Restaurant
3.4 out of 5, 1,011 reviews
$98 nightly
The price is $116
Apr 30 - May 1
Total with taxes and fees
Wyndham Garden Norfolk Downtown

About the neighborhood

Norfolk

Located in Norfolk (Downtown Norfolk), Sheraton Norfolk Waterside Hotel is within a 5-minute drive of Norfolk Scope and Norfolk State University. .This hotel is 2 mi (3.2 km) from Sentara Norfolk General Hospital and 3.4 mi (5.5 km) from Old Dominion University.

What's nearby

  • Waterside District - 3 min walk - 0.2 miles
  • Town Point Park - 5 min walk - 0.3 miles
  • USS Wisconsin BB-64 - 9 min walk - 0.5 miles
  • The NorVa - 12 min walk - 0.7 miles
  • Norfolk Scope - 16 min walk - 0.9 miles

Getting around

  • Civic Plaza Station - 7 min walk
  • Norfolk Station - 19 min walk
  • Norfolk Intl. Airport (ORF) - 16 min drive

Restaurants

  • ‪Waterside Sheraton VIP Lounge - ‬1 min walk
  • ‪Neptune’s Fury Coffee - ‬3 min walk
  • ‪PBR Norfolk - ‬5 min walk
  • ‪Blue Moon Taphouse - ‬5 min walk
  • ‪Subway - ‬6 min walk

About this property

Sheraton Norfolk Waterside Hotel

Sheraton Norfolk Waterside Hotel offers 468 accommodations, which are accessible via exterior corridors and feature safes and complimentary newspapers. Beds feature premium bedding. 26-inch flat-screen televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Norfolk hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include an outdoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Stay in one of 468 guestrooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
Don't miss out on recreational opportunities including an outdoor pool and a fitness center. This hotel also features complimentary wireless internet access, concierge services, and gift shops/newsstands.
Grab a bite to eat at Waterside Seafood Company, a restaurant where you can enjoy drinks at the bar/lounge and dine alfresco. Or stay in and take advantage of the room service (during limited hours). Full breakfasts are served on weekdays from 6:00 AM to 10:00 AM and on weekends from 7:00 AM to 11:00 AM for a fee.
Featured amenities include a 24-hour business center, express check-in, and express check-out. Planning an event in Norfolk? This hotel has 35004 square feet (3252 square meters) of space consisting of a conference center and meeting rooms. A train station pick-up service is available for a surcharge.
Full breakfasts are available for a surcharge on weekdays between 6:00 AM and 10:00 AM and on weekends between 7:00 AM and 11:00 AM.
Waterside Seafood Company - Onsite restaurant. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour train station pick-up and drop-off shuttle (surcharge)
  • Bus station shuttle (surcharge)
  • Valet parking on site (USD 35 per day; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Full breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; USD 5 to 25 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Waterside Seafood Company

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Turndown service

Business services

  • 24-hour business center
  • Computer station
  • Conference center (35,004 square feet of space)
  • Meeting rooms

Outdoors

  • On a river

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible train station shuttle
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 10 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 26-inch flat-screen TV with premium cable channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 150.00 per accommodation, per stay, plus a deposit of USD 150 per stay
Service animals are welcome, and are exempt from fees
2 total (up to 75 lbs per pet)
Pets cannot be left unattended

Children and extra beds

Children are welcome
Children up to the age of 12 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 15.0 per night
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately USD 5 to 25 per person
  • Valet parking fee: USD 35 per day (in/out privileges)
  • Pet deposit: USD 150 per stay
  • Pet fee: USD 150.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 15.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is recommended for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Norfolk Sheraton
Norfolk Sheraton Waterside
Norfolk Waterside Sheraton
Sheraton Hotel Norfolk
Sheraton Norfolk Hotel
Sheraton Norfolk Waterside
Sheraton Norfolk Waterside Hotel
Sheraton Waterside
Sheraton Waterside Hotel
Sheraton Waterside Hotel Norfolk
Sheraton Norfolk
Sheraton Norfolk Waterside
Sheraton Norfolk Waterside Hotel Hotel
Sheraton Norfolk Waterside Hotel Norfolk
Sheraton Norfolk Waterside Hotel Hotel Norfolk

Sheraton Norfolk Waterside Hotel Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 507 out of 1001 reviews
Rating 8 - Good. 227 out of 1001 reviews
Rating 6 - Okay. 131 out of 1001 reviews
Rating 4 - Poor. 66 out of 1001 reviews
Rating 2 - Terrible. 70 out of 1001 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

Reviews

6/10 Okay

Ralphann

Traveled with partner
It was OK, but definitely not the quality of the traditional Sheraton experience we’ve had in the past. The rooms were moderately clean, the staff was friendly, but it definitely did not meet the standards of what we expected. We have already decided to make other accommodations next year for New Year’s Eve even if it cost a little more.
Stayed 2 nights in Dec 2025

10/10 Excellent

Gloria

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Absolutely as we have in mind.Clean, nice view. Housekeeping very nice. But the pillows too soft. But everything very good
Stayed 8 nights in Jan 2026

6/10 Okay

Kelly

Business traveler
Valet parking was slow and texting difficult to navigate. The room was okay. The bar was disappointing with service. Upon check in they made it sound like breakfast was included to find out it was a $19 buffet
Stayed 2 nights in Jan 2026

6/10 Okay

Garrett

Liked: Amenities
Disliked: Cleanliness
Obsolete room
Stayed 2 nights in Jan 2026

8/10 Good

Shelley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was trash for 46 dollars for two
Stayed 1 night in Jan 2026

8/10 Good

Ernie

Stayed 2 nights in Jan 2026

10/10 Excellent

Iris

Stayed 1 night in Jan 2026

6/10 Okay

Steven

Traveled with family
Check in was good except for getting the wrong room. Had to come back down and start over. Things worked out very good.
Stayed 1 night in Jan 2026

10/10 Excellent

Mark

Stayed 2 nights in Jan 2026

8/10 Good

KEITH

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Staff were professional however Room 809 had ants in the bathroom. Was not expecting ants in a Sheraton Hotel.
Stayed 1 night in Jan 2026

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Property was great and the room was nice.
Stayed 1 night in Jan 2026

6/10 Okay

Yameogo

Liked: Cleanliness
Staff was courteous room.was fair
Stayed 2 nights in Jan 2026

10/10 Excellent

Julie, Ridley park

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
All around five star everything was great- Staff was wonderful
Stayed 2 nights in Jan 2026

8/10 Good

Lawrence

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff was super friendly and helpful. We were able to check in early as well as get a late checkout time, and everyone seemed genuinely interested in making sure we had a great stay.
Stayed 1 night in Jan 2026

10/10 Excellent

Emily

Traveled with group
Liked: Cleanliness, property conditions & facilities
Great! Wonderful. Will stay again
Stayed 3 nights in Jan 2026

4/10 Poor

Douglas

Traveled with family
Liked: Staff & service
Disliked: Amenities
$150 pet fee is excessive … 2-3 times other hotels.
Stayed 1 night in Jan 2026

10/10 Excellent

Idan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were very helpful, breakfast was delicious , the room was quite and clean and the gym was well equipped and maintained
Stayed 1 night in Jan 2026

10/10 Excellent

Jose, San Ysidro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in , front desk staff was very nice and helpful.
Stayed 1 night in Jan 2026

8/10 Good

Taurean

Stayed 1 night in Jan 2026

10/10 Excellent

WENDY

Stayed 8 nights in Jan 2026

2/10 Terrible

Bernice

Traveled with partner
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
My husband and I stayed at Norfolk Sheraton from 11/22 to 11/23. We were told that check-in was 4:00 p.m. We had arrived earlier to VA and asked if we could check in an hour earlier and was told that our room was not ready. We were not able to have access to our room until after 5:30 p.m. We were told by the on-staff front desk manager that $80 would be taken off our bill but it was not and we were charged full price. The sheets were also dirty and we felt uncomfortable staying in the room because it wasn't cleaned properly. We plan on reaching out to Corporate because the hotel has not rectified this after a couple of emails.
Stayed 1 night in Nov 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2026

2/10 Terrible

Cara

Stayed 3 nights in Jan 2026

10/10 Excellent

Carlton

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Awesome room. Awesome veiw. Staff was amazingly nice and helpfull. On duty management at the time was a little short and not very friendly might have been a bad day. No worries Thank you for your hospitality.
Stayed 1 night in Jan 2026

10/10 Excellent

Raeshawn

Stayed 2 nights in Jan 2026