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Quality Inn

2.5 star property

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Photo gallery for Quality Inn

Egyptian cotton sheets, premium bedding, down comforters, desk
Egyptian cotton sheets, premium bedding, down comforters, desk
Egyptian cotton sheets, premium bedding, down comforters, desk
Pool
Standard Single Room | Egyptian cotton sheets, premium bedding, down comforters, desk

Reviews

7.4 out of 10
Good

Popular amenities

  • Breakfast included
  • Parking included
  • Air conditioning
  • Gym
  • Business services
  • Laundry
$74
$64 nightly
$74 total
Total with taxes and fees
Mar 22 - Mar 23

Explore the area

View in a map
16890 Warwick Blvd, Building B, Newport News, VA, 23603
  • Place, Fort Eustis
    ‪11 min walk‬
  • Place, U.S. Army Transportation Museum
    ‪15 min walk‬
  • Place, Busch Gardens Williamsburg
    ‪8 min drive‬
  • Airport, Newport News, VA (PHF-Newport News - Williamsburg Intl.)
    ‪16 min drive‬

Room options

Room, 1 King Bed, Accessible Bathtub, Non Smoking

  • Sleeps 2
  • 1 King Bed

Room, 2 Double Beds, Accessible, Non Smoking

  • Sleeps 4
  • 2 Double Beds

Room, 1 King Bed, Roll-in Shower, Non Smoking

  • Sleeps 2
  • 1 King Bed

Standard Room, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

Standard Room, 2 Double Beds, Non Smoking

  • Sleeps 4
  • 2 Double Beds

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Total with taxes and fees
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About the neighborhood

Newport News

With a stay at Quality Inn in Newport News (North Newport News), you'll be within a 15-minute drive of Water Country USA and Fort Eustis. .This hotel is 7.7 mi (12.3 km) from Busch Gardens Williamsburg and 13.6 mi (21.9 km) from College of William and Mary.

What's nearby

  • Fort Eustis - 11 min walk - 0.6 miles
  • U.S. Army Transportation Museum - 15 min walk - 0.8 miles
  • Busch Gardens Williamsburg - 8 min drive - 8.9 miles
  • Water Country USA - 10 min drive - 10.9 miles
  • College of William and Mary - 15 min drive - 14.8 miles

Getting around

  • Williamsburg Transportation Center - 19 min drive
  • Newport News - Williamsburg Intl. Airport (PHF) - 11 min drive

Restaurants

  • ‪Dodge's - ‬4 min drive
  • ‪McDonald's - ‬3 min drive
  • ‪Wendy's - ‬3 min drive
  • ‪Pizza Hut - ‬3 min drive
  • ‪Warriors' Cafe' - ‬6 min drive

About this property

Quality Inn

Quality Inn offers 57 air-conditioned accommodations with complimentary newspapers and coffee/tea makers. Beds feature Egyptian cotton sheets, down comforters, and premium bedding. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

32-inch flat-screen televisions come with premium digital channels. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.

Guests under 18 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 57 air-conditioned rooms featuring refrigerators and microwaves. Your bed comes with down comforters and Egyptian cotton sheets. 32-inch flat-screen televisions are provided, with digital programming available. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers.
Take advantage of recreation opportunities such as a fitness center, or other amenities including a fireplace in the lobby and a picnic area. This hotel also features barbecue grills and a vending machine.
A complimentary buffet breakfast is served daily from 6 AM to 10 AM.
Featured amenities include a 24-hour business center, express check-out, and complimentary newspapers in the lobby. Planning an event in Newport News? This hotel has 484 square feet (45 square meters) of space consisting of conference space and a meeting room.
A complimentary buffet breakfast is served each morning between 6 AM and 10 AM.

Property amenities

Parking and transportation

  • Onsite parking available only on request
  • Free extended parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 10:00 AM
  • Coffee and tea in common areas

Things to do

  • Gym
  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 24-hour business center
  • 484 square feet of conference space
  • Meeting room

Outdoors

  • Barbecue grill
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 1 building
  • 4 floors
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium digital channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop workspace

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 2 AM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 2:00 AM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 16 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 18 years old are not allowed in the fitness facility

Property is also known as

Holiday Inn Express Hotel Newport News
Holiday Inn Express Newport News
Newport News Holiday Inn Express
Comfort Inn Hotel Newport News
Comfort Inn Newport News
Comfort Inn Newport News/Williamsburg East Hotel
Comfort Inn News/Williamsburg East Hotel
Comfort Inn News/Williamsburg East
Holiday Inn Express Newport News Hotel
Mulberry Inn Hotel
Mulberry Inn Newport News
Mulberry Inn Hotel Newport News
Comfort Inn Newport News/Williamsburg East

Quality Inn Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 291 out of 795 reviews
Rating 8 - Good. 219 out of 795 reviews
Rating 6 - Okay. 121 out of 795 reviews
Rating 4 - Poor. 79 out of 795 reviews
Rating 2 - Terrible. 85 out of 795 reviews

7.6/10

Cleanliness

8.0/10

Staff & service

6.6/10

Amenities

7.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Catherine A

Stayed 1 night in Nov 2025

10/10 Excellent

Akio

Stayed 2 nights in Oct 2025

2/10 Terrible

Colandra

Stayed 4 nights in Nov 2025

10/10 Excellent

Kristie

Stayed 1 night in Nov 2025

8/10 Good

Cory and Ashley

Stayed 7 nights in Oct 2025

10/10 Excellent

barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Yes. Front desk was unmanned quite a bit. Understand they also was responsible for the other hotel on the lot. Red Roof Inn.
Stayed 3 nights in Nov 2025

4/10 Poor

Yolande

Stayed 1 night in Oct 2025

10/10 Excellent

Kristie

Stayed 1 night in Nov 2025

10/10 Excellent

Kristie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2025

6/10 Okay

Toby

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The hotel is very old. You’ll find rooms that are outdated. Paint chipped and old. But the bed was comfy and clean. So if you want beauty and modern this is not your place. If you don’t care about modernity and sleeping outdated motel then this is fine. Front desk folks own the place. They were friendly!
Stayed 1 night in Oct 2025

6/10 Okay

Debra

Traveled with partner
Disliked: Amenities
Easy to park. Musty in rooms. Rooms clean with old curtains, furniture.Breakfast consisted of mini muffins, toast, waffle, cereal and coffee. No jelly, syrup, butter - very disappointed. Staff worked b/w hotels across from each other. Not always at front desk. Fair / adequate for price but ok to sleep and shower. Probably won't stay again or recommend.
Stayed 2 nights in Oct 2025

10/10 Excellent

Iris

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, neat and reasonably priced.
Stayed 1 night in Oct 2025

8/10 Good

Arlene

Stayed 1 night in Oct 2025

6/10 Okay

Gregory

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Room had bugs.....staff was limited.....parking was good......gym very small and limited...no one used it.....dining terrible and was told on booking they have continental breakfast but instead just a very limited selection.....not worth the time to eat there
Stayed 2 nights in Oct 2025

2/10 Terrible

Paul

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The only nice thing was the woman that checked us in. We go to Busch Gardens a lot and this trip was kind of last minute so options were limited. I thought i would give this place a try. Everything in the hotel was very dilapidated. It smelled very dank. The ac was loud and made weird noises. I killed a roach in the middle of the night when i turned the light on to use the bathroom. One of my daughters got a weird rash on her face, arms, and legs. I think it was from the bedding. The breakfast was a joke. There was warm milk and cereal in a container that was filthy! The juice machine only had water that smelled and the coffee was terrible! I paid in advance so i toughed it out instead of leaving for the second night. My kids are pretty easygoing so they didn't complain so that helped. When we left one of them asked if we were going to stay there again. All 4 of them stared at me waiting for my answer. I swiftly told them no. And also told them we were not staying it that area either. Its really ghetto there!
Stayed 2 nights in Oct 2025

2/10 Terrible

LaDawna

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The positive reviews and 7.8 rating for the hotel were really misleading! The room was very dirty, especially the bathroom. There was hair and dirt on the floor and a suspicious stain on the wall. The tub had mold and soap scum. There was only a half roll of toilet paper and no tissues. We had to go down to the front desk to ask for some toilet paper and the attendant said that they didn't have any and went to the Red Roof Inn across the parking lot to borrow some to give to us. The sleeping area had a strange smell and there were hairs (human and animal?) on the bedding as well as a suspicious brown stain and smell on one of the pillows. We truly weren't comfortable staying here and we are disappointed that the ratings and reviews were so different than the reality.
Stayed 1 night in Oct 2025

4/10 Poor

Janet

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Check-in staff/lady was rude. Not warm and friendly at all. They would not give us a late check-out even though the housekeeper was two floors down and was not ready to clean our room. Bathroom light and fan came on every time we walked past it. AC was not working properly. Room was warm. This hotel was worn and not worth a high rating.
Stayed 1 night in Oct 2025

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff, quiet and safe. Very clean and comfortable room
Stayed 1 night in Oct 2025

4/10 Poor

KERI

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Front of toilet was dirty and there was a small cockroach behind the T.V. Breakfast selection was non existent. Bare minimum choice of waffles, mini muffin, or cereal. Low value and quality for too much money.
Stayed 2 nights in Oct 2025

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Was a good stay.
Stayed 1 night in Sep 2025

10/10 Excellent

Dede, Loganville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 3 nights in Oct 2025

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good basic clean room
Stayed 2 nights in Sep 2025

10/10 Excellent

Cory and Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Sep 2025

10/10 Excellent

Deborah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The parking was easy the studio with 2 double beds was very clean and nice
Stayed 1 night in Oct 2025

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
I really enjoyed staying here. This was the first time staying in a hotel alone, and I felt very safe. Staff was always around and very helpful. I'm not much of a breakfast person, but they didn't have much options. It was lacking hot food. Other than that, it really was a great stay. Beds were very comfortable.
Stayed 4 nights in Sep 2025