Pros:
Price;
Very close to Manhattan – a big advantage for sightseeing;
Convenient location;
Brand new and clean hotel;
Comfortable rooms equipped with everything needed for a family stay;
Easy to find and convenient to reach from the airport;
Friendly staff;
Cons:
The area around the hotel is quite dirty;
One day we requested housekeeping to come 20 minutes later than their arrival time, but no one came, the towels were not changed, and trash was left in the room.
The hotel’s boiler broke on Christmas Eve and Christmas morning, so no one could take a shower or bath. While this was an unforeseen circumstance, it was uncomfortable.
Breakfast time is crowded. People have to stand in the aisles, as there are not enough seats for all guests. The hotel has 14 floors and approximately 1,400 rooms, while the breakfast area only has about 30–50 seats. During peak season, this means waiting in line for breakfast and then looking for a place to sit. One way to solve this is to take breakfast to your room, but then you need to use the elevator, which can also take time due to long waits and high number of guests.