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Refinery Hotel

Property class: 5 and above

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Photo gallery for Refinery Hotel

2 bars/lounges, lobby lounge, rooftop bar
Exterior
2 bars/lounges, lobby lounge, rooftop bar
2 bars/lounges, lobby lounge, rooftop bar
Breakfast, lunch, dinner served; American cuisine

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet friendly
  • Air conditioning
  • Gym
  • Breakfast available
  • Parking available
$302
$260 nightly
$302 total
Total with taxes and fees
Apr 19 - Apr 20

Explore the area

View in a map
63 W 38th St, New York, New York, NY, 10018
  • Place, 5th Avenue
    ‪3 min walk‬
  • Place, Bryant Park
    ‪3 min walk‬
  • Place, Times Square
    ‪6 min walk‬
  • Airport, New York, NY (JFK-John F. Kennedy Intl.)
    ‪52 min drive‬

Room options

View all photos for Studio, 1 Queen Bed

Studio, 1 Queen Bed | Frette Italian sheets, premium bedding, down comforters, minibar

Studio, 1 Queen Bed

8.4 out of 10
Very good
(18 reviews)
  • 250 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio, 1 King Bed

Studio, 1 King Bed | Frette Italian sheets, premium bedding, down comforters, minibar

Studio, 1 King Bed

9.2 out of 10
Wonderful
(26 reviews)
  • 269 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds

Deluxe Room, 2 Queen Beds | Frette Italian sheets, premium bedding, down comforters, minibar

Deluxe Room, 2 Queen Beds

9.4 out of 10
Exceptional
(38 reviews)
  • 387 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Atelier Executive Suite

Atelier Executive Suite | Frette Italian sheets, premium bedding, down comforters, minibar

Atelier Executive Suite

8.8 out of 10
Excellent
(3 reviews)
  • 409 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 2 Queen Beds

Studio, 2 Queen Beds | Frette Italian sheets, premium bedding, down comforters, minibar

Studio, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

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About the neighborhood

New York

With a stay at Refinery Hotel in New York (Manhattan), you'll be within a 5-minute walk of Bryant Park and 5th Avenue. .This luxury hotel is 0.3 mi (0.4 km) from Broadway and 0.3 mi (0.5 km) from Times Square.

What's nearby

  • 5th Avenue - 3 min walk - 0.2 miles
  • Bryant Park - 3 min walk - 0.2 miles
  • Empire State Building - 6 min walk - 0.4 miles
  • Times Square - 6 min walk - 0.4 miles
  • Broadway - 6 min walk - 0.4 miles

Getting around

  • 42 St. - Bryant Pk. Station - 2 min walk
  • New York W 32nd St. Station - 7 min walk
  • LaGuardia Airport (LGA) - 29 min drive

Restaurants

  • ‪Culture Espresso - ‬1 min walk
  • ‪Chick-fil-A - ‬1 min walk
  • ‪Parker & Quinn - ‬2 min walk
  • ‪Lelecha - ‬1 min walk
  • ‪Kajiken Ramen かじけん(歌志軒) - ‬1 min walk

About this property

Refinery Hotel

Refinery Hotel offers 197 air-conditioned accommodations with minibars and laptop-compatible safes. Beds feature Frette Italian sheets, down comforters, and premium bedding. 42-inch LCD televisions come with premium cable channels and pay movies.

Bathrooms include bathrobes, designer toiletries, complimentary toiletries, and hair dryers. Business-friendly amenities include desks, complimentary newspapers, and phones. Refrigerators, in-room massages, and hypo-allergenic bedding can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.
Make yourself at home in one of the 197 air-conditioned rooms featuring iPod docking stations and LCD televisions. Your bed comes with down comforters and Frette Italian sheets. Cable television is provided for your entertainment. Private bathrooms have designer toiletries and hair dryers.
Enjoy recreation amenities such as a fitness center or take in the view from a rooftop terrace. Additional amenities at this hotel include concierge services and a vending machine.
For lunch or dinner, stop by Parker and Quinn, a restaurant that specializes in American cuisine. Dining is also available at the coffee shop/cafe, and room service (during limited hours) is provided. Need to unwind? Take a break with a tasty beverage at one of the 2 bars/lounges. Full breakfasts are available daily for a fee.
Featured amenities include express check-in, express check-out, and complimentary newspapers in the lobby. Self parking (subject to charges) is available onsite.
Full breakfasts are available for a surcharge and are served each morning.
Parker and Quinn - This restaurant specializes in American cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Winnies - Onsite lobby lounge. Open daily.
Rooftop Bar - This rooftop bar serves light fare only. Guests can enjoy alfresco dining (weather permitting). Open daily.
Room service (during limited hours) is available.

Awards and affiliations

The property is a member of the Small Luxury Hotels of the World.

Property amenities

Internet

  • Available in some public areas: High-speed internet

Parking and transportation

  • Secured self parking on site (USD 72 per day)

Food and drink

  • Daily full breakfast available for a fee: USD 20 to 30 per person
  • 2 bars/lounges
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Parker and Quinn
  • Rooftop Bar
  • Winnies

Things to do

  • Gym

Family friendly

  • In-room crib
  • Refrigerator on request
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Outdoors

  • Rooftop terrace

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 12 floors
  • Built in 1912
  • Smoking not allowed

Room amenities

Bedroom

  • Down comforter
  • Free crib
  • Frette Italian sheets
  • Hypo-allergenic bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch LCD TV with premium cable channels
  • iPod dock
  • Pay movies

Food and drink

  • Limited room service
  • Minibar
  • Refrigerator on request

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 1 AM
Contactless check-in available
Late check-in subject to availability
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 150 per pet, per stay
Service animals are welcome, and are exempt from fees
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 50.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 300 per accommodation, per stay
  • Resort fee: USD 51.64 per accommodation, per night
The resort fee includes:
  • Fitness center access
  • Health club access
  • Internet access

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately USD 20 to 30 per person
  • Secured self parking fee: USD 72 per day
  • Pet fee: USD 150 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 50.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Hotel Refinery
Refinery Hotel
Refinery Hotel New York
Refinery New York
Refinery
Refinery Hotel Hotel
Refinery Hotel New York
Refinery Hotel Hotel New York

Refinery Hotel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 696 out of 1017 reviews
Rating 8 - Good. 188 out of 1017 reviews
Rating 6 - Okay. 81 out of 1017 reviews
Rating 4 - Poor. 34 out of 1017 reviews
Rating 2 - Terrible. 18 out of 1017 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

Reviews

8/10 Good

kenneth, Sudbury

Stayed 2 nights in Jan 2026

10/10 Excellent

Annie

Incredible staff, most comfy beds and plenty of amenities.
Stayed 1 night in Dec 2025

10/10 Excellent

George

Liked: Cleanliness, staff & service, amenities
Really impressed , will be back .
Stayed 2 nights in Jan 2026

10/10 Excellent

Mikhail

Stayed 1 night in Jan 2026

10/10 Excellent

Holly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although we did not receive any VIP services. We really like this hotel. The front desk staff was very friendly and helpful. Our room the first night was very noisy. We could hear the street noise even though we were on 11th floor. They switched us with no issues and th second night was much more peaceful. Also the layout of the second room was much better. So just FYI room layouts seem to vary.
Stayed 2 nights in Jan 2026

10/10 Excellent

Renique

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Amazing experience would highly recommend .
Stayed 1 night in Dec 2025

10/10 Excellent

Suzanne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel! Amazing staff and facility. Great large rooms with super cool decor.ultra comfy beds. Grea bars and restaurants
Stayed 2 nights in Dec 2025

2/10 Terrible

Ruslan

Disliked: Cleanliness, amenities, property conditions & facilities
I visited the hotel the day before my stay and asked the front desk if I could do an early check-in if I arrived a bit earlier than the official time. The receptionist told me that it would be possible as long as a room was available. The next day I arrived about two hours early, but when I asked, they said my room was not ready and that I had to wait. I agreed, left my luggage, parked the car, and came back around 2:30 p.m. to ask again if my room was ready. This time they told me that my room had been given to someone else, so I would have to keep waiting. Since the regular check‑in time was 3:00 p.m., they made me wait until 2:59 and only checked me in exactly at 3:00 p.m. It was very clear to me that the receptionist was being deliberately unhelpful and petty. I was kept waiting for hours with my children, even though the room was available and had been given to another guest, and then my new room was held back until the last possible minute. I am leaving this hotel extremely dissatisfied with the service I received at the front desk.
Stayed 1 night in Dec 2025

10/10 Excellent

Catarina

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
We had a lovely stay. The room was spotless, very spacious, and well maintained. The staff were friendly, welcoming, and always happy to help. Would definitely recommend.
Stayed 4 nights in Dec 2025

10/10 Excellent

Claire

Liked: Cleanliness, amenities, property conditions & facilities
Great location- great staff- great stay
Stayed 4 nights in Dec 2025

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Nice room. Great location! Cozy bar area.
Stayed 3 nights in Dec 2025

10/10 Excellent

Joeri

Stayed 3 nights in Dec 2025

10/10 Excellent

Shail

Liked: Cleanliness, staff & service, amenities
Excellent hotel and staff
Stayed 1 night in Sep 2025

6/10 Okay

Laura

Stayed 7 nights in Nov 2025

10/10 Excellent

Ana

Liked: Cleanliness, amenities, property conditions & facilities
Spacious room and good service
Stayed 6 nights in Dec 2025

8/10 Good

Julie

Stayed 2 nights in Dec 2025

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities
small and efficient clean room. great shower. good amenities - water, hairdryer and such. appreciated the chair.
Stayed 2 nights in Dec 2025

10/10 Excellent

Janelle

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Helpful staff. Nice bar. Clean room. Wish there was a fridge.
Stayed 3 nights in Nov 2025

10/10 Excellent

Elise

Business traveler, Traveled with family
Liked: Cleanliness, amenities
Spacious room and nice jazz lounge
Stayed 1 night in Nov 2025

6/10 Okay

Paul

Traveled with partner, Traveled with family
Liked: Cleanliness, property conditions & facilities
We stayed at the Refinery Hotel over Thanksgiving weekend and it was a busy place. Our check-in was 45 minutes later than promised due to housekeeping. The room was mostly quiet, except for equipment moves in a nearby service elevator during the middle of the night. Not terrible but also not great, especially given the high prices.
Stayed 6 nights in Nov 2025

10/10 Excellent

Victor Javier

Stayed 3 nights in Nov 2025

6/10 Okay

Mena

Stayed 1 night in Nov 2025

10/10 Excellent

Anthony

Stayed 7 nights in Nov 2025

10/10 Excellent

Drew

Stayed 1 night in Nov 2025

8/10 Good

Heather

Stayed 2 nights in Nov 2025