The hotel had told us that a free shuttle would collect us from the airport. The courtesy phones were not working. We waited over an hour. We were visiting from another country. We had no US Phone, no US SIM card, and no opportunity to purchase such, as by then it was 10.30pm at night, dark and lonely, and we had no clue as to where we were or where we were supposed to be going. Thankfully strangers came to our assistance.
We had booked to stay three nights.
We returned to the room on three separate occasions during our stay to find ourselves locked out as the door access card would not work.
There was only one bedside table.
Coffee etc. was not replenished.
The room smelled very damp.
When we booked the free shuttle back to the airport upon our departure, we (and other guests) had to wait 50 minutes. Despite what reception told us, when the shuttle finally arrived it was obvious it had been used to collect cleaning supplies, leaving guests stranded and panicking about missing flights.
We are very unhappy guests...and not the only ones.