We recently stayed at this hotel and had a mostly pleasant experience. The night shift gentleman at the front desk was very friendly and kind—he truly made us feel welcome after a long day. The location was also convenient, just a short walk from both Canal Street and Bourbon Street, which made it easy to explore the area.
There were a few areas that could use improvement. We had to request clean towels each day, as they were not automatically refreshed, and we also had to ask for bedding for the pull-out couch. The shower floor had a slight grayish tint, so housekeeping could be a bit more attentive to detail. Breakfast was included, and the staff working the area clearly worked very hard, but they struggled to keep items stocked during busy times.
Overall, this hotel has friendly staff and a great location, but a few service and cleanliness improvements would make the stay even better.