- Liked: Staff & service
- Disliked: Cleanliness
When the property was booked they were notified we were celebrating a birthday and requested an earlier check in. Upon arrival the room wasn’t ready yet but we registered and Renee made it seem like it would be ready shortly and would call us. This did not happen the room wasn’t ready until after 4pm. Once we got to the room it was a middle room with adjoining rooms to both sides which made us feel uncomfortable. We inquired about changing rooms but was told she would make a note and we could the next day. The next day never came. The room had hair all over the place, dirty bathroom door knobs and was much smaller than expected for a Holiday Inn. The heat didn’t work properly and finally someone came to fix it. Housekeeping was a joke. The first day someone came at almost 2pm to clean the room as we returned from being out since 9am. While she cleaned the room we stayed on our balcony so we weren’t in the way. She made the beds and exchange towels but forgot to take the trash out. Each day housekeeping came late and we never placed the do not disturb sign on the door so that was weird to us. Allan and Joshua were GREAT and very helpful! We had a wonderful time on the tours and restaurant they recommended. The African American security guard, can’t remember his name right name but he was nice and helpful as well. The hotel amenities were pretty much non existence there was no restaurant or bar inside the property which would have been great. Overall, I wouldn’t return.