The Best Western Plus is an old building right on the edge of the French Quarter, but unfortunately, I had a terrible week-long stay due to unacceptable service failures.
My initial room had two major issues: the TV wasn't programmed correctly, and the hot water in the bath was not working. When I raised these concerns, the initial team was dismissive, telling me I was "doing it wrong" and just to "leave the cold water running" - even after seeing it wasn't working. By the third day, I was fed up and had started getting sick from bathing in the cold water.
Finally, someone with actual sense came to the rescue. This second employee was super courteous, confirmed the problems, and quickly moved me to a working room. If I could, I'd give this guy a 5/5 for his professional attitude. Apart from that, the stay was terrible, and I fell sick because of the initial staff's attitude.
As for the food, it's honestly just meh, and they constantly run out of creamers, and cup sleeves after evening. A clear warning: don't rely on the breakfast spread, and if you encounter room issues, insist on speaking to someone who will actually check the problem.
