Compare Hotels with Suites in New Castle

"The hotel displays aging. The walls need to be refreshed, the doors & locks shows sign of overuse. The carpet along the corridor, needs cleaning or replacing. Once this upgrade is done, it would attract more customers."

"The room was clean staff was amazing"

"gym could use more equipment?"

"The state of the room was terrible , it was dusty the sheets had stains on them , room had a funny smell , shower curtain was stained and looked dirty , the bath tub was discolored and the wall paper look like it had dried water stains . The phone in the room was not plugged in , lamps were rusted and some shades were broken . I requested house keeping they didn’t show up , I had to go to the front desk to ask what happened so they sent someone to clean the room at 8:35 pm . The person came did a quick wipe , I had to ask for the sheets to be changed , clean towels and rags . The vacuum didn’t work so she used a broom which didn’t help much . I asked for plastic bags to remove the garbage and dirty linings from the room I was told to wait until the manager Mani Khela come in , the front desk person didn’t know where bags are kept . The iron was rusted on the bottom and when plugged in gave off an odor . I stayed 3 nights and everyday was the same issue, with the state of the room I was afraid to go to the breakfast area , so I ate out everyday . Nothing they advertised on their website is accurate. I fully regret staying here and wouldn’t recommend it to anyone . I want a refund for my stay which was a terrible experience."

"The property was not very well maintained. The lobby was filthy it didn’t appear that the floors had been mopped in some time. The same stain on the floor at the entrance to the elevator was there from the time of check in to the time of checkout. The wall paper in the halls and room was showing signs of peeling. The carpet in the hallway was stained and dirty in appearance. The corners of the tub had dirt build up. The floors in the bathroom had hair left behind. The bathroom vanity was water damaged. Overall very disappointed in the shape of the property as a whole. I expect my from the Hilton flag. If I could share a photo of the mold behind the wallpaper I would. I would not stay there again."

"Not good"