Compare Hotels with an Indoor Pool in New Albany

"Everything was so great!!"

"Everything was so great!!"

"great hotel and staff"

"This hotel has awful customer service. We booked this hotel for a concert that was happening in Columbus since we were not from here. When we arrived at check in time, 4pm, we were told that our room was not ready and that they would call us when it was. When we tried to check in on the status an hour later at 5pm we were told that the room would not be ready until after we would need to leave for the concert. When I called the next day about the situation the lady on the phone was extremely rude and kept questioning me about how many times I tried to check in, and told me that sometimes rooms just aren’t ready until 5 even though check in is listed at 4, as if it were my fault for the room not being ready. They never apologized or took accountability for a clear mistake on their behalf. I would not recommend this hotel for anyone who is traveling in for an event because MANY rooms were not ready until well after 5pm. Save yourself the trouble and book any other hotel in the area."

"The staff were incredibly helpful and friendly, great spread for breakfast. Hotub was clean and nice. Wish we would have spent more time at the hotel"

"Air conditioner was broken in the first two rooms I tried. The building is really run-down. Stains on all the walls, elevator button plates falling off the wall, shower curtain missing connections, caulking around the tub was split. It just seemed like a dirty location. I won’t stay there again."