The location and unit size are a ten. Sadly, the service that we received from the front desk manager, Alicia was disheartening. We had 39 people booked at this hotel for a gathering in town. As we checked in, some folks were selected for free early check-in while others were charged 50.00 dollars. When Alicia was asked why, she was rude and told me to get away from the desk. Alicia stated that people get free check in and it’s decided by “your approach.” As my other friends checked in one was told, “you have good energy so you’ll be free.” Later, Alicia denied all of this but later saw my friend who she allowed to check in early-“hey, you got me in trouble.” I am writing a letter to the management next. This person actually appeared happy to be so spiteful to customers. We are not an overly picky group, and although we enjoyed our stay after check-in, we will not be returning.