This is an old hotel, when I got to the lobby it was gross and dirty, the receptionist is locked behind glass or plexiglass, when I got there they told me that their water heater had just broken and there would be no hot water for the duration of my stay. I spoke to the property manager, who assured me I would be refunded what I paid, the receptionist told me she was calling Vrbo and I would be refunded. I inquired about my refund, I was asked to provide a picture of the broken water heater or proof that it was broken so they could fight for my refund. I still don't have my refund.