6/10 Okay
Jimmie
Jan 13, 2026
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The first day was so great that I prepaid made reservations for a future visit. However, the following morning after taking a morning walk and attempting to have breakfast, I was approached by employee Silvia. She first stood and watched me serve myself until I noticed her. She questioned my legitimacy of being there. Some of the same guests that I came down on the elevator with were still present and highly doubt they were confronted. Mind you, as I walked through the lobby I exchanged pleasantries with an employee cleaning and noticed an employee at the front desk.
Silvia claimed that it's her job to profile people to be sure they belonged. She didn't accept that I was a guest until I pulled out my room card. Then she walked off with a smirk on her face. I later approached the her at the front desk and inquired about being profiled. Her response again was, " it's my job and that someone had come in last week from the hospital. I responded, " last week had nothing to do we me and that not only did she profiled, but stereotyped me as well. Again, claiming it's her job. I've stayed at many IHG hotels and had never experienced such obvious bias treatment. Had I not prepaid for a future reservation, I highly doubt that I would have after my experience with Silvia.
Jimmie
Stayed 2 nights in Jan 2026
