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Embassy Suites by Hilton Franklin Cool Springs

Property class: 3.5

Choose dates to view prices

Photo gallery for Embassy Suites by Hilton Franklin Cool Springs

A hotel lobby with multiple seating areas, including round tables and sofas, and a high ceiling with a modern design.
A hotel room with a large bed, two bedside tables with lamps, a TV on a wooden stand, and a window with curtains.
A hotel room with a sofa, armchair, TV, and a desk with a lamp.
A large indoor swimming pool with clear water, surrounded by lounge chairs and potted plants.
A multi-story hotel with a prominent 'E' sign, indicating an emergency exit.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pet friendly
  • Air conditioning
The current price is $155
$130 nightly
$155 total
Total with taxes and fees
Nov 22 - Nov 23

Explore the area

View in a map
820 Crescent Centre Dr, Franklin, TN, 37067
  • Place, CoolSprings Galleria
    ‪1 min drive‬
  • Place, Aspen Grove Park
    ‪1 min drive‬
  • Place, Broadway
    ‪18 min drive‬
  • Airport, Nashville, TN (BNA-Nashville Intl.)
    ‪23 min drive‬

Room options

View all photos for Room, 1 King Bed with Sofa bed, Mobility Accessible, Microwave (Bathtub)

A hotel room with a large bed, a bedside lamp, a TV, and a view into the adjacent room.

Room, 1 King Bed with Sofa bed, Mobility Accessible, Microwave (Bathtub)

9.2 out of 10
Wonderful
(32 reviews)
  • 506 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Family Suite, Multiple Beds, Microwave

A hotel room with a sofa, armchair, TV, and a desk with a lamp.

Family Suite, Multiple Beds, Microwave

  • 506 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 2 King Beds and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Microwave, Corner

A hotel room with a bed, a bedside lamp, a television, and a desk with a chair.

Suite, 1 King Bed with Sofa bed, Microwave, Corner

10.0 out of 10
Exceptional
(1 review)
  • 592 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Presidential Suite, 1 King Bed with Sofa bed, Microwave

A modern hotel room with a kitchenette, dining area, and a large window with curtains.

Presidential Suite, 1 King Bed with Sofa bed, Microwave

  • 1496 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Mobility Accessible, Microwave

A hotel room with a large bed, a flat-screen TV, a desk, and a lamp.

Suite, 1 King Bed with Sofa bed, Mobility Accessible, Microwave

  • 506 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Microwave

A hotel room with a large bed, a bedside lamp, a TV, and a view into the adjacent room.

Suite, 1 King Bed with Sofa bed, Microwave

9.0 out of 10
Wonderful
(90 reviews)
  • 506 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed, Hearing Accessible, Microwave

A hotel room with a large bed, a bedside lamp, a TV, and a view into the adjacent room.

Suite, 1 King Bed, Hearing Accessible, Microwave

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, Multiple Beds, Microwave

A hotel room with two beds, a desk with a TV, and a chair.

Suite, Multiple Beds, Microwave

9.2 out of 10
Wonderful
(5 reviews)
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, Multiple Beds, Microwave, Corner

A hotel room with two beds, a desk with a TV, and a chair.

Suite, Multiple Beds, Microwave, Corner

  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed

A hotel room with a large bed, a flat-screen TV, a desk, and a lamp.

Suite, 1 King Bed with Sofa bed

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, Multiple Beds, Mobility Accessible, Microwave

A hotel room with two beds, a desk, a chair, a TV, and a door leading to a bathroom.

Suite, Multiple Beds, Mobility Accessible, Microwave

  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, Multiple Beds, Mobility Accessible, Microwave

A hotel room with two beds, a desk, a chair, a TV, and a door leading to a bathroom.

Suite, Multiple Beds, Mobility Accessible, Microwave

  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, Multiple Beds, Hearing Accessible, Microwave

A hotel room with two beds, a desk with a TV, and a chair.

Suite, Multiple Beds, Hearing Accessible, Microwave

  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

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The price is $160
Nov 9 - Nov 10
Total with taxes and fees
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About the neighborhood

Franklin

When you stay at Embassy Suites by Hilton Franklin Cool Springs in Franklin, you'll be in the business district, within a 15-minute drive of CoolSprings Galleria and Nashville Zoo. .This hotel is 16.6 mi (26.7 km) from Mall at Green Hills and 1.5 mi (2.3 km) from Aspen Grove Park.

What's nearby

  • CoolSprings Galleria - 1 min drive - 0.9 miles
  • Aspen Grove Park - 1 min drive - 0.9 miles
  • Vanderbilt University - 18 min drive - 19.9 miles
  • Broadway - 18 min drive - 20.2 miles
  • Bridgestone Arena - 18 min drive - 20.2 miles

Getting around

  • Nashville Riverfront Station - 18 min drive
  • Nashville International Airport (BNA) - 23 min drive

Restaurants

  • ‪Chick-fil-A - ‬3 min drive
  • ‪Whataburger - ‬3 min drive
  • ‪Starbucks - ‬3 min drive
  • ‪Wendy's - ‬3 min drive
  • ‪Panera Bread - ‬3 min drive

About this property

Embassy Suites by Hilton Franklin Cool Springs

Embassy Suites by Hilton Franklin Cool Springs offers 250 accommodations with laptop-compatible safes and complimentary newspapers. Accommodations offer separate sitting areas. Beds feature premium bedding. 37-inch LCD televisions come with premium cable channels and pay movies. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include bathtubs or showers, designer toiletries, complimentary toiletries, and hair dryers.

In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Hypo-allergenic bedding and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

Guests under 18 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 250 guestrooms featuring refrigerators and microwaves. 37-inch LCD televisions with premium TV channels provide entertainment, with wired and wireless internet access available for a surcharge. Private bathrooms with bathtubs or showers feature designer toiletries and hair dryers. Conveniences include laptop-compatible safes and desks, as well as phones with free local calls.
Be sure to enjoy recreational amenities including an indoor pool and a 24-hour fitness center. This hotel also features gift shops/newsstands, wedding services, and a television in a common area.
Stop by the hotel's bar/lounge, Athletic Club Bar & Grill, for dinner. Dining is also available at the coffee shop/cafe, and room service (during limited hours) is provided. Mingle with other guests at the complimentary reception, held daily. A complimentary buffet breakfast is served on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:30 AM.
Featured amenities include complimentary wired internet access, a 24-hour business center, and express check-in. Planning an event in Franklin? This hotel has 17793 square feet (1653 square meters) of space consisting of a conference center and 22 meeting rooms. Self parking (subject to charges) is available onsite.
A complimentary buffet breakfast is served on weekdays between 6:00 AM and 9:00 AM and on weekends between 7:00 AM and 10:30 AM. A complimentary manager's reception is offered each day.
Athletic Club Bar & Grill - This bar serves dinner only. Guests can enjoy drinks at the bar. Open daily.
In-Suite Dining - This diner serves dinner only. Guests can enjoy drinks at the bar. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: WiFi (USD 9.95 per 24-hour period); wired internet (surcharge)
  • Available in some public areas: Free wired internet

Parking and transportation

  • Electric car charging station on site
  • Secured self parking on site (USD 14 per day; includes in/out privileges)
  • RV/bus/truck parking (surcharge) on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:30 AM on weekends
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Free daily manager's reception

Restaurants on site

  • Athletic Club Bar & Grill
  • In-Suite Dining

Things to do

  • 24-hour gym
  • Indoor pool
  • Stereo
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Living room
  • Separate bedroom

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Wedding services

Business services

  • 22 meeting rooms
  • 24-hour business center
  • Computer station
  • Conference center (17,793 square feet of space)

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 on-site accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 9 floors
  • Ballroom
  • Banquet hall
  • Built in 2001
  • Designated smoking areas
  • Double-glazed windows
  • No plastic coffee stirrers
  • Non-plastic coffee stirrers available
  • Renovated entire property - May 2026
  • Rooftop garden
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 37-inch LCD TV with premium cable channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Living room
  • Phone
  • Recycling
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in time starts at 4 PM
Early check-in subject to availability
Early check-in fee: USD 50
Contactless check-in available
Late check-in fee: USD 75 for check-in between 11:00 AM and 3:00 PM
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 75
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets

Children and extra beds

Children are welcome

Property payment types

  • American Express
  • Diners Club
  • Discover
  • JCB International
  • Mastercard
  • Visa

Important information

Optional extras

  • Fee for in-room wireless internet: USD 9.95 per 24-hour period (rates may vary)
  • Fee for in-room wired internet: USD 9.95 (rates may vary)
  • Secured self parking fee: USD 14 per day (in/out privileges)
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in fee: USD 50 (subject to availability)
  • Late check-in fee: USD 75 for check-in between 11:00 AM and 3:00 PM
  • Late check-out fee: USD 75 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, and window guards
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

Pool access available from 6:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is not required for transportation to and from this property
Guests under 18 years old are not allowed in the fitness facility
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Embassy Suites Nashville
Embassy Suites Nashville South/Cool Springs
Embassy Suites Nashville South/Cool Springs Franklin
Embassy Suites Nashville South/Cool Springs Hotel
Embassy Suites Nashville South/Cool Springs Hotel Franklin
South/Cool
Embassy Suites Nashville South/Cool Springs
Embassy Suites by Hilton Nashville South Cool Springs Hotel
Embassy Suites by Hilton Nashville South Cool Springs Franklin

Embassy Suites by Hilton Franklin Cool Springs Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 473 out of 875 reviews
Rating 8 - Good. 168 out of 875 reviews
Rating 6 - Okay. 103 out of 875 reviews
Rating 4 - Poor. 74 out of 875 reviews
Rating 2 - Terrible. 57 out of 875 reviews

8.2/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

7.8/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience. Would stay again!
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean room, great staff
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely helpful staff. Great amenities. Amazing breakfast. Our stay felt like an all inclusive resort.
Stayed 4 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent, helpful staff
Stayed 3 nights in Jul 2026
Verified review

8/10 Good

charged me $60 for the privilege of self parking. I had to get up at 3am to hit the road,, no TV channels available that early and no hot water-for shower. Large hotel, clean, and not run down. Very friendly staff.
Stayed 1 night in Jul 2026
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Wet carpet in the room due to the A/C. Bed was terrible.
Stayed 2 nights in Jul 2026
Verified review

2/10 Terrible

Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
The air conditioning was out. Way too hot. Not enough pillows or sheets. Just not what we’d expected from prior stays
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and amenities are excellent! However, the thermostat to control the room temperature seemed to be preset in the 70s as confirmed by 15 others within our company staying at Embassy. The temperature within my room never would go below 70 degrees. This was also confirmed by my colleagues.
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Stayed 2 nights in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great place to stay
Stayed 2 nights in Mar 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast area and quiet room.
Stayed 1 night in Jun 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay.
Stayed 1 night in Jul 2024
Verified review

8/10 Good

Liked: Cleanliness, amenities
Great location and very accessible from I-65.
Stayed 2 nights in Jul 2025
Verified review

6/10 Okay

Liked: Staff & service
Nice place to stay.
Stayed 2 nights in Apr 2024
Verified review

10/10 Excellent

Liked: Amenities
Great stay
Stayed 1 night in Apr 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay!
Stayed 2 nights in Oct 2024
Verified review

10/10 Excellent

Liked: Amenities
Great hotel
Stayed 2 nights in Aug 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
The staff is always great, the breakfast was wonderful. The rooms are amazing.
Stayed 1 night in May 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stay here every year as a stop on a road trip and it’s by far the best hotel we stay at.
Stayed 1 night in Nov 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great and our family enjoyed the overnight stay.
Stayed 1 night in Apr 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good, will stay again.
Stayed 1 night in Aug 2024
Verified review

10/10 Excellent

Liked: Amenities
The staff is very friendly and the rooms are clean.
Stayed 2 nights in Nov 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was nice. Staff was friendly. Breakfast was ok
Stayed 1 night in Aug 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in staff and bar staff wete so nice and friendly, made us feel at home.
Stayed 1 night in Dec 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very convenient and family friendly. My family loved the breakfast.
Stayed 1 night in Mar 2025