We were very disappointed with our stay. The location is excellent and within walking distance of many attractions, but unfortunately the property appears to be poorly maintained.
The room had a significant ant problem, including around the food provided for breakfast, and the overall cleanliness was below expectations.
The bed was uncomfortable. The sheets were extremely rough, almost like sandpaper, and the fitted sheet was too small for the mattress, coming off repeatedly during the night.
The in-room safe was locked and unusable, so we had no secure place to leave our passports, cash and valuables. We had to carry everything with us while visiting Naples.
The “breakfast included” was very misleading. Both the Hotels.com listing and the information posted inside the room state that breakfast is included and that breakfast tickets are provided at check-in. We received no tickets. Instead, breakfast consisted of a packaged croissant, an industrial snack cake, a cereal bar and one coffee pod. This was far below what was advertised and expected.
This property has an ideal location and great potential, but it clearly lacks proper maintenance and attention to detail. We hope this review helps future travellers know what to expect.