Booked: 3adults, 1K+sofabed. Security: Rm door was open; not unlocked, “OPEN”. Our internal safety alarms went off so we searched room for signs of tampering, cameras, people. Tried calling desk; phone did not work. Room: well designed, spacious, efficient. Bed: comfortable, pillows too soft/non-supportive; sofabed too.
No “FREE Premium WiFi”; web & key-card folder advertise “Free Premium WiFi”. Reality: “Standard WiFi” was free, “Premium WiFi” was $4.95/day. The difference: ability to see video, download documents or stream.
Supplies for 3 guests: NO bedding for sofabed, 2 bath towels, 2 wash cloths, 1 1/2 rolls TP. Note; our phone was still not working, nor had anyone come to the room to check it so each above issue was another trip downstairs to front desk.
Breakfast was dismal: 1sm server for hot food, empty at 7am. 1-2 items of pastries, coffee full of coffee grounds; I could not finish my cup. We went to QT for breakfast.
It was conveniently close to our event venue and a great price for a busy season in Muskogee.
Staff: were nice, tried to accommodate, were not proactive or anticipatory of guest needs, nor initiated any kind of conversation or contact until we approached them. So, nice, not friendly, helpful, not guest service focused.