We arrived in town at 12am, desperately needing to get some shut eye and had pre-booked this hotel because it had good reviews. When we got to our first assigned room and the AC was broken and the curtains were broken. When we went down to the office to request a different room, the woman at the front scoffed at us and told us "that can't be true" and we almost had to argue to get a different room... THEN when we got into our second room, there was literal feces in the bathroom toilet! Again we immediately went down to the office to complain and AGAIN we were meet with the same response. When we asked for a refund so we could go somewhere else, we were told "no because you already reserved this room for tonight" and then "you'll have to call or customer service for a refund if you want one." Then we proceed to walk out and find somewhere else to stay.
When we FINALLY got ahold of customer service, we were told that they would only refund one of the two nights we reserved and that if we wanted a full refund, we would have to request an authorized refund from the owner of the establishment.
This establishment was filthy, the parking lot was way too small for three number of rings they have on site, and the staff were absolutely awful in every sense.