I booked a room for one night close to the airport. Overall, the room didn’t feel very clean, but I didn’t think much of it at first. After showering and getting ready to sleep, I noticed a small cockroach on the ceiling, which was very unpleasant.
Unfortunately, the room phone was not working, so I had to go to the front desk to report the issue. The staff was polite, understanding, and quickly moved me to another room, which I appreciated.
This has never happened to me before at a hotel, and while the staff handled the situation well, the property clearly needs better cleaning and pest control overall.