Compare Luxury Hotels in Monterey

"Our room Smelled like a dog had been in it and the floors were sticky. The comfortor on the bed was all balled up in spots. Looked like the filling in the comforter had balled up in between the stiches. "

"Terrible shower and put in a handicap room where the bathroom floor is rhe samw as the shower floor, nothing you have to step over. No phone in the room and workers behind the counter were always outside the doors smoking. I wouldnt recommend this place"

"After waiting 16 minutes at the counter for check in, with only one person in front of me and no acknowledgment from the staff member, I was a breath away from leaving for a different hotel when I was finally called up for check in. After that unpleasant start, I will say that the room was very clean, no bad odor, the sheets were nice, and the AC worked well. The breakfast was adequate, and a clean space"

"The room was clean and the bed was comfortable. The staff were friendly and informative. I highly recommend this hotel."

"Room was clean but the blanket on the bed had holes in it, the blackout drapes were worn and you could see daylight through them. The manager was stingy with towels, you could only have an exact amount according to how many were in the room. We wanted an extra washcloth to dry things on but they wouldn’t let us have an extra. "

"We did not stay in the room. It was supposed to be non-smoking but when we got there, the smoke out would knock you down. Since my wife is highly allergic, we left and went down the road to another hotel. They would not give us a refund, even though they did not deliver what they had said they would. The parking lot was full of potholes. We arrived at 8 o’clock, and no one was in the office. It was locked and no one entered the phone or the bell. The desk clerk was down at the end of the hotel in another room with someone. Very poor service. Worst hotel experience ever!"