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Hyatt Carmel Highlands

4.0 star property

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Photo gallery for Hyatt Carmel Highlands

Fireplace
Exterior
Couples treatment rooms, hot stone massages, deep-tissue massages
Reception
Premium bedding, down comforters, pillowtop beds, in-room safe

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Hot tub
  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
$529
$473 nightly
$529 total
Total with taxes and fees
Mar 12 - Mar 13

Explore the area

View in a map
120 Highland Dr, Carmel, CA, 93923
  • Place, Gravity Garden
    ‪8 min walk‬
  • Place, Point Lobos State Natural Reserve
    ‪10 min walk‬
  • Place, Point Lobos Ranch
    ‪13 min walk‬
  • Airport, Monterey, CA (MRY-Monterey Peninsula)
    ‪19 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Garden View

Standard Room, 1 King Bed, Garden View | Premium bedding, down comforters, pillowtop beds, in-room safe

Standard Room, 1 King Bed, Garden View

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 380 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Ocean View

Premium bedding, down comforters, pillowtop beds, in-room safe

Standard Room, 1 King Bed, Ocean View

9.4 out of 10
Exceptional
(14 reviews)
  • Ocean view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Garden View

Standard Room, 2 Queen Beds, Garden View | Premium bedding, down comforters, pillowtop beds, in-room safe

Standard Room, 2 Queen Beds, Garden View

8.0 out of 10
Very good
(1 review)
  • Garden view
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Sunset Suite, 1 Queen Bed with Sofa bed, Ocean View

Sunset Suite, 1 Queen Bed with Sofa bed, Ocean View | Premium bedding, down comforters, pillowtop beds, in-room safe

Sunset Suite, 1 Queen Bed with Sofa bed, Ocean View

  • Ocean view
  • 500 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Big Sur Suite, 1 Bedroom, Ocean View

Big Sur Suite, 1 Bedroom, Ocean View | Living area | 54-inch flat-screen TV with cable channels, TV, fireplace

Big Sur Suite, 1 Bedroom, Ocean View

10.0 out of 10
Exceptional
(2 reviews)
  • Ocean view
  • 609 sq ft
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Point Lobos Suite, 1 Bedroom, Ocean View

Point Lobos Suite, 1 Bedroom, Ocean View | Living area | 54-inch flat-screen TV with cable channels, TV, fireplace

Point Lobos Suite, 1 Bedroom, Ocean View

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 850 sq ft
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Townhome, 1 Bedroom, Kitchenette, Ocean View

Townhome, 1 Bedroom, Kitchenette, Ocean View | Living area | 54-inch flat-screen TV with cable channels, TV, fireplace

Townhome, 1 Bedroom, Kitchenette, Ocean View

8.0 out of 10
Very good
(3 reviews)
  • Ocean view
  • 893 sq ft
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 1 Queen Sofa Bed

Similar properties

Daily full breakfast for a fee
Hyatt Vacation Club At Highlands Inn
  • Pool
  • Hot tub
  • Spa
  • Free WiFi
4.4 out of 5, Excellent, 234 reviews
$458 nightly
The price is $511
Mar 11 - Mar 12
Total with taxes and fees
Hyatt Vacation Club At Highlands Inn

About the neighborhood

Carmel

With a stay at Hyatt Carmel Highlands in Carmel (Carmel Highlands), you'll be a 1-minute drive from Point Lobos State Natural Reserve and 10 minutes from Carmel Beach. .This family-friendly resort is 9.2 mi (14.7 km) from Monterey Bay and 10.1 mi (16.3 km) from Monterey Bay Aquarium.
View more Resorts in CarmelOpens in a new window

What's nearby

  • Gravity Garden - 8 min walk - 0.5 miles
  • Point Lobos State Natural Reserve - 10 min walk - 0.6 miles
  • Point Lobos Ranch - 13 min walk - 0.7 miles
  • China Cove - 5 min drive - 0.7 miles
  • Hidden Beach - 6 min drive - 0.9 miles

Getting around

  • Monterey Station - 25 min drive
  • Monterey Peninsula Airport (MRY) - 19 min drive

Restaurants

  • ‪Starbucks - ‬6 min drive
  • ‪Carmel Valley Coffee Roasting Company at The Crossroads - ‬6 min drive
  • ‪Pizza Heaven - ‬9 min drive
  • ‪Pacific's Edge - ‬1 min walk
  • ‪Post No Bills -Carmel - ‬7 min drive

About this property

Hyatt Carmel Highlands

Hyatt Carmel Highlands offers 142 air-conditioned accommodations, which are accessible via exterior corridors and feature fireplaces and DVD players. Rooms open to balconies or patios. Pillowtop beds feature down comforters and premium bedding. 54-inch flat-screen televisions come with cable channels and pay movies. Full-sized refrigerators/freezers and coffee/tea makers are provided. Bathrooms include shower/tub combinations, bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 500+ Mbps (good for 6+ people or 10+ devices)). Business-friendly amenities include desks and safes, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and hair dryers.

An outdoor pool and a hot tub are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has couples treatment room(s). Services include deep-tissue massages, hot stone massages, and Swedish massages.
Make yourself at home in one of the 142 air-conditioned rooms featuring fireplaces and flat-screen televisions. Your pillowtop bed comes with down comforters and premium bedding. Rooms have private balconies or patios. Cable programming and DVD players are provided for your entertainment, while complimentary wireless internet access keeps you connected.
Pamper yourself with a visit to the spa, which offers massages. You can take advantage of recreational amenities such as an outdoor pool, a hot tub, and a fitness center. Additional features at this resort include complimentary wireless internet access, concierge services, and babysitting (surcharge).
Enjoy a satisfying meal at Pacific's Edge serving guests of Hyatt Carmel Highlands. Quench your thirst with your favorite drink at the bar/lounge. Cooked-to-order breakfasts are available daily from 7:00 AM to 10:00 AM for a fee.
Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Event facilities at this resort consist of conference space and meeting rooms. Free valet parking is available onsite.
Cooked-to-order breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:00 AM.
Pacific's Edge - This restaurant serves breakfast and lunch.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 10:00 AM for a fee: USD 20 to 35 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Pacific's Edge

Things to do

  • Children's club
  • Full-service spa
  • Gym
  • Hot tub
  • Outdoor pool

Family friendly

  • Babysitting (surcharge)
  • Children's club (surcharge)
  • DVD player
  • In-room crib
  • In-room full-sized refrigerator/freezer
  • Laundry facilities
  • Outdoor pool
  • Pool gate

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • Business center
  • Conference space
  • Meeting room

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Pool loungers
  • Terrace

Full-service spa

  • Couples treatment rooms
  • Deep-tissue massages
  • Hot stone massages
  • Prenatal massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Handrails in hallways
  • Handrails in stairways
  • Pool hoist on site
  • Upper floors accessible by stairs only
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 2 floors
  • Ballroom
  • Banquet hall
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 54-inch flat-screen TV with cable channels
  • DVD player
  • MP3 dock
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Free bottled water
  • Full-sized refrigerator/freezer

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Desk
  • Dryer
  • Fireplace
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 3 AM

Check-out

Check-out before noon

Special check-in instructions

An adult age 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 56.57 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Business center/computer access
  • Faxes
  • Fitness center access
  • In-room bottled water
  • In-room coffee
  • Laundry facilities
  • Newspaper
  • Phone calls

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 20 to 35 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

We should mention

This property does not have elevators
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

Carmel Highlands
Carmel Highland Inn

Hyatt Carmel Highlands Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 481 out of 874 reviews
Rating 8 - Good. 174 out of 874 reviews
Rating 6 - Okay. 110 out of 874 reviews
Rating 4 - Poor. 69 out of 874 reviews
Rating 2 - Terrible. 40 out of 874 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Maija Liisa

Liked: Cleanliness, staff & service, room comfort
Beautiful views, lovely staff. Furniture in our room was dated motel like, view from the balcony made up for it. Bed was good. Kitchenette consisted of Keurig coffeemaker. Housekeeping provided us with wine glasses and few utensils we requested. Bathroom was fine.
Stayed 3 nights in Nov 2025

8/10 Good

Lauren

Stayed 1 night in Dec 2025

10/10 Excellent

tatiana

Stayed 1 night in Nov 2025

10/10 Excellent

Angela

Traveled with partner
Amazing balcony view, clean rooms. Beautiful breathtaking property ocean views. This is my favorite vacation stay I have ever experienced. Jacuzzi overlooking the ocean on a hill.
Stayed 1 night in Dec 2025

2/10 Terrible

Dawn

Traveled with partner
Liked: Cleanliness
Disliked: Amenities
We got an ocean view room but was given an ‘Ada’ room lowest on property which wouldn’t even be accessible for wheelchair users. Room is supposedly refurbished: full kitchen but absolutely no closet, drawers, or even mischief space in bathroom for toiletries. 1 night stand so my husband had to put his toiletries along ledge of fireplace & hang his shirt on the tv. The bathroom light went on with any movement in the room all night long. Fireplace pretty tho. We wouldn’t stay here agsin
Stayed 2 nights in Dec 2025

6/10 Okay

Zheng

Liked: Staff & service
The price is too expense to justify the outdated building and room.
Stayed 1 night in Nov 2025

10/10 Excellent

Patrice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2025

6/10 Okay

Donald

Liked: Room comfort
The place is dated, all rooms require a hike, parking is limited, access to food and drink limited on Monday, while the room had reasonably nice interior, you could hear people walking on floor above, so poor design when building, the scenes were beautiful, nice balcony, that's why people are going there
Stayed 1 night in Nov 2025

4/10 Poor

Adrienne

Traveled with group
Disliked: Cleanliness, staff & service, amenities
Very basic. Less than impressive customer service. Not luxury except for the view.
Stayed 1 night in Nov 2025

10/10 Excellent

Edward

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
View restaurant great
Stayed 3 nights in Sep 2025

2/10 Terrible

Nora

Bad check out experience, car wasn't ready, no one available to help with bags. Only one very helpful gentleman working the front desk (he was the only one working in the hotel period!). Almost missed my flight!
Stayed 1 night in Nov 2025

8/10 Good

patrick

Room was
Stayed 1 night in Oct 2025

10/10 Excellent

Livier

Stayed 1 night in Nov 2025

10/10 Excellent

Jack

Stayed 1 night in Nov 2025

6/10 Okay

Randolph

Unknown
Stayed 2 nights in Nov 2025

4/10 Poor

Arghavan

Traveled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
We had to walk in the dark trying to find our room. Terrible lighting and no proper signage. This property wasn’t anything nice or relaxing. Very disappointed
Stayed 1 night in Nov 2025

6/10 Okay

Joshua

Liked: Cleanliness, staff & service, amenities
The property is amazing the rooms could use improvements.
Stayed 1 night in Nov 2025

10/10 Excellent

Joanne

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great property!
Stayed 2 nights in Nov 2025

2/10 Terrible

Christian

DO NOT stay here unless you are a time share owner. WAY overpriced, terrible customer service, stark institution feeling rooms,
Stayed 2 nights in Nov 2025

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved our stay, beautiful location with amazing view
Stayed 1 night in Nov 2025

10/10 Excellent

Deidra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location near State Parks, beautiful coast line views from room balcony and restaurant, and heated pool. The only disappointment was that there is only one guest ice machine for the entire resort and it was broken; had to go to the restaurant to request ice for the room.
Stayed 3 nights in Nov 2025

10/10 Excellent

Mark, WEST GREENWICH

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Panoramic views overlooking the Pacific.
Stayed 3 nights in Oct 2025

10/10 Excellent

Tucker

Liked: Amenities
Room was spotless, staff wonderful. One minor issue, valet did answer the phone, had to walk to them.
Stayed 1 night in Nov 2025

10/10 Excellent

Carlos

Liked: Cleanliness, amenities, property conditions & facilities
The place is absolutely beautiful and the views are breathtaking and mesmerizing. This was my second visit to this magnificent place. The staff was wonderful. Stephanie at the front desk a pleasure to work with and very professional. Will be back soon. Thank You.
Stayed 6 nights in Oct 2025

4/10 Poor

Ralph

Traveled with partner
Disliked: Staff & service, property conditions & facilities
The view is not enough. Besides, once it gets dark you can't see the coast. The stairs. Lots of stairs. Lots of very steep stairs. It's like hiking to Vernal Falls in Yosemite DO NOT take a room in in Building Q, R or S unless you are very fit and are not carrying luggage. No help with the bags getting to the room. Yes. We asked for it. FLYS. In the Dining room. FLYS In the bar at happy hour. Really annoying. Self parking is a nightmare. There isn't enough And if you are lucky enough to find a place to park, its a inclined hiked up and down The drop off area to unload your bags for Buildings Q, R, and S, is small The "two way road" (Highland Drive) is narrow from HWY 1 to the main building. It is worse from the main building up to the building where your room may be. The room was spartan in the extreme. The front door was hard to open from the inside. The bathroom door was worse. When we closed it, it it loudly jammed shut. It was a bear to yank it open. It made more noise opening than it did when it closed. Seriously, who doesn't notice that and fix it? I'm sure the guests next door were annoyed by the sounds that door made. We WILL NOT be back.
Stayed 2 nights in Oct 2025