The hotel itself was nice, it’s not as spacious and luxurious as the pictures portray, however, still a nicer hotel than a typical chain. Most staff were pleasant and knew English. However, we had an initial bad impression from the first person we spoke with who caused an issue with our reservation and did not provide any explanation or any help to solve it, leaving us stranded for a few hours in the rain. We weren’t offered any accommodations so it made our initial impression poor, however, the remainder of the stay was pleasant.