Our stay was disappointing and did not meet the expectations of a four-star hotel.
When we first arrived, our room had a dirty Q-tip and used eyelashes on the floor, and the pillows smelled unpleasant. The hallways and elevators also had a strong odor. We were moved to another room that was only slightly better — the fitted sheet was inside out, the nightstand hadn’t even been wiped down, there were no pillow protectors, and the pillows themselves were stained and worn.
Service was also lacking. At the bar, no one was available to help until we asked, the TVs weren’t turned on, and overall the experience felt neglected. Food was mediocre, and during our visit a staff member was coughing heavily, which made the environment uncomfortable.
Additionally, when we asked for basic toiletries like toothpaste and mouthwash (items we’ve received even at budget hotels), we were told the hotel didn’t provide them and were directed to purchase them across the street.
Price aside, this was simply not four-star quality. I’ve stayed at true four-star hotels in Chicago for less and had far better experiences in every category. The cleanliness, service, and attention to detail here felt more like a two- or three-star property, not the standard that was advertised.