It could have been better !
Dear IHG Team,
I wanted to share a few thoughts about my recent stay at the Crowne Plaza Malpensa Airport. Overall, it was an average experience, but a few things fell short of what I usually expect from an IHG property.
The hotel itself feels quite dated and could use some refurbishment. My room was spacious, but the bathroom really needs attention — it looked old and not as clean as it should be, especially the shower area, which had visible dirt in the corners. The shower cabin also felt quite small.
I was surprised to find that basic items like slippers and toiletries weren’t in the room and had to be requested from reception. That’s not typical for a Crowne Plaza, in my experience.
Noise was also an issue. Despite being described as soundproof, my room faced the runway and a nearby helicopter area, so it was quite loud. Unfortunately, I couldn’t change rooms as the hotel was full.
On a positive note, the restaurant was excellent — great food, a calm atmosphere, and very polite staff. Breakfast was also a pleasant experience.
I really appreciate the efforts of the team, but I think with some updates and better room maintenance, the hotel could easily meet the usual Crowne Plaza standards again.