Overall, we had a pleasant stay. The accommodations were clean and the property was well maintained. However, several issues significantly affected our experience.
The biggest problem was parking. We arrived around 10:00 PM on a Monday and discovered there was no onsite parking available. There were no warnings before arrival that parking was essentially nonexistent or that overnight street parking was strictly enforced. The nearby community parking lot had already closed at 9:00 PM, leaving us no choice but to park on the street.
The next morning, our rental vehicle had been immobilized with a wheel boot. Before realizing it was there, I attempted to move the vehicle and damaged it. I then had to pay over $100 in parking fines and wait about an hour for the boot to be removed. This stressful and expensive situation could have been avoided had we been transparently informed before check in.
Housekeeping was also disappointing. During our 4 day stay, our room was never serviced. Towels were never replaced, beds were never made, the mattresses had only a thin flat sheet which didn’t even fit and didn’t even have a fitted sheet or mattress protector, and the towels were extremely worn. We were also given only one roll of toilet paper for four people and were to told to buy more ourselves.
With better communication about parking, regular housekeeping, and basic amenities, this property would provide a much better guest experience.