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Krystal Grand Suites Insurgentes

4.0 star property

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Photo gallery for Krystal Grand Suites Insurgentes

Daily cooked-to-order breakfast (MXN 299 per person)
Down comforters, in-room safe, individually furnished, desk
Property entrance
Restaurant
Down comforters, in-room safe, individually furnished, desk

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Gym
  • Breakfast available
$144
$121 nightly
$144 total
Total with taxes and fees
Mar 31 - Apr 1

Explore the area

View in a map
Insurgentes Sur #1991, Col Guadalupe Inn Del Alvaro Obregon, Mexico City, CDMX, 1020
  • Place, Avenida Insurgentes
    ‪1 min walk‬
  • Place, Centro Comercial Plaza Inn
    ‪1 min walk‬
  • Place, Pabellon Altavista
    ‪5 min walk‬
  • Airport, Mexico City (MEX-Mexico City Intl.)
    ‪38 min drive‬

Room options

View all photos for Executive Suite Single

Executive Suite Single | Down comforters, in-room safe, individually furnished, desk

Executive Suite Single

9.2 out of 10
Wonderful
(36 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite Double

Down comforters, in-room safe, individually furnished, desk

Executive Suite Double

9.2 out of 10
Wonderful
(67 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed | Living area | 40-inch flat-screen TV with cable channels, TV

Junior Suite, 1 King Bed

9.0 out of 10
Wonderful
(11 reviews)
  • 474 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Master Suite

Down comforters, in-room safe, individually furnished, desk

Master Suite

10.0 out of 10
Exceptional
(2 reviews)
  • 667 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for VIP Suite

Down comforters, in-room safe, individually furnished, desk

VIP Suite

9.4 out of 10
Exceptional
(9 reviews)
  • 667 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 2 Double Beds

Down comforters, in-room safe, individually furnished, desk

Junior Suite, 2 Double Beds

10.0 out of 10
Exceptional
(2 reviews)
  • 474 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

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  • Free WiFi
  • Restaurant
  • Air conditioning
4.4 out of 5, Excellent, 1,379 reviews
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About the neighborhood

Mexico City

In the heart of Mexico City, Krystal Grand Suites Insurgentes is within a 5-minute drive of Centro Coyoacan and Manacar Tower. .This hotel is 2 mi (3.2 km) from Frida Kahlo Museum and 3.3 mi (5.3 km) from Pepsi Center.

What's nearby

  • Avenida Insurgentes - 1 min walk - 0.0 miles
  • Centro Comercial Plaza Inn - 1 min walk - 0.1 miles
  • Pabellon Altavista - 5 min walk - 0.3 miles
  • San Jacinto Plaza - 14 min walk - 0.8 miles
  • Diego Rivera and Frida Kahlo House Studio Museum - 19 min walk - 1.0 mile

Getting around

  • Miguel Angel de Quevedo Station - 14 min walk
  • Mexico City Buenavista Station - 15 min drive
  • Benito Juarez International Airport (MEX) - 28 min drive

Restaurants

  • ‪Starbucks - ‬2 min walk
  • ‪Chili's Grill & Bar - ‬1 min walk
  • ‪Guadiana 19 - ‬1 min walk
  • ‪Sushi Roll - ‬2 min walk
  • ‪Hooters - ‬2 min walk

About this property

Krystal Grand Suites Insurgentes

Krystal Grand Suites Insurgentes offers 150 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. Each accommodation is individually furnished. Beds feature down comforters. 40-inch flat-screen televisions come with cable channels. Accommodations at this 4-star hotel have kitchenettes with microwaves and cookware/dishes/utensils. Rooms have partially open bathrooms. Bathrooms include rainfall showerheads, complimentary toiletries, and hair dryers.

This Mexico City hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.
Make yourself at home in one of the 150 individually furnished guestrooms, featuring kitchenettes. 40-inch flat-screen televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include phones, as well as laptop-compatible safes and desks.
Enjoy recreation amenities such as a 24-hour fitness center or take in the view from a terrace. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and a banquet hall.
Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's 24-hour room service. Quench your thirst with your favorite drink at the bar/lounge. Cooked-to-order breakfasts are available daily from 7 AM to noon for a fee.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Mexico City? This hotel has 70 square feet (7 square meters) of space consisting of conference space and 3 meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).
Cooked-to-order breakfasts are available for a surcharge and are served each morning between 7 AM and noon.
Krystal Grand Suites Insurgentes has a restaurant on site.
Late night fare is available from 24-hour room service.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Covered valet parking on site (MXN 185 per night)
  • Covered extended parking on site (MXN 185 per night)
  • Wheelchair-accessible parking and van parking available
  • Onsite parking options include a carport

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to noon for a fee: MXN 299 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 24-hour gym

Family friendly

  • In-room kitchenette
  • In-room microwave
  • Laundry facilities
  • Mini-fridge
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 3 meeting rooms
  • 70 square feet of conference space
  • Business center
  • Coworking space

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Accessible shuttle
  • Elevator (35 inch wide door)
  • Front entrance ramp
  • Grab bar in shower (31 inches high)
  • Grab bar near toilet (24 inches high)
  • Hand-held showerhead
  • Magnifying mirror
  • Portable shower seat
  • Smooth flooring in room
  • Transfer shower
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (48 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 14 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter

Bathroom

  • Free toiletries
  • Hair dryer
  • Heated bathroom floor
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Kitchenette
  • Microwave
  • Mini-fridge

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 12:30 AM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 600 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 33 lbs per pet)
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately MXN 299 per person
  • Airport shuttle fee: MXN 350 per vehicle (one-way)
  • Covered valet parking fee: MXN 185 per night
  • Covered extended parking fee: MXN 185 per night
  • Pet fee: MXN 600 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Krystal Grand Insurgentes Sur Hotel Mexico City
Krystal Grand Insurgentes Sur Hotel
Krystal Grand Insurgentes Sur Mexico City
Krystal Insurgentes Sur Hotel
Krystal Suites Insurgentes
Krystal Grand Insurgentes Sur
Krystal Grand Suites Insurgentes Hotel
Krystal Grand Suites Insurgentes Mexico City
Krystal Grand Suites Insurgentes Hotel Mexico City

Krystal Grand Suites Insurgentes Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1012 out of 1424 reviews
Rating 8 - Good. 232 out of 1424 reviews
Rating 6 - Okay. 93 out of 1424 reviews
Rating 4 - Poor. 45 out of 1424 reviews
Rating 2 - Terrible. 42 out of 1424 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

MERCEDES

Stayed 4 nights in Nov 2025

10/10 Excellent

Mathew

Liked: Cleanliness, staff & service, amenities
This place is amazing
Stayed 4 nights in Dec 2025

10/10 Excellent

andres

Stayed 1 night in Dec 2025

10/10 Excellent

yonel

Stayed 1 night in Nov 2025

10/10 Excellent

Alba

Stayed 1 night in Nov 2025

10/10 Excellent

Juan

Stayed 1 night in Oct 2025

2/10 Terrible

Fernando, Santa Ana

Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
Having encountered issues at the property during our last stay, we were contacted by the Service Manager and were told to let her know the dates of our next visit so she could ensure a pleasant visit. I replied to that email but never heard back from her. Earlier this week, I wrote again to follow up - she had no idea who we were or why we were letting her know we were coming. After reminding her of the why we were informing of our arrival, she stated: “ Mr. Fernando it´s going to be a pleasure have you here again, I apologize didn´t remember you in the moment, I will be charge of you and check your room before you arrive, if you need something else just let me know.” Well, when we arrived, our room was at 33o C or 91o F, the room was missing the refrigerator and the TV wasn’t working. It didn’t seem like anyone had checked the room. We called the front desk and inquire about the refrigerator, Ms. Paulina said that the refrigerator was taken out to receive maintenance but someone would bring a replacement right away. Waited for 45 minutes and the fridge never arrived. Went down and requested to speak with the Manager, but were told he wasn’t here during the weekend; The following day we were switched to another room. The day after that, when we returned, found maintenance personnel working on the A/C of the new room - despite our DO NOT DISTURB sign hanging on the door. The Service Manager
Stayed 4 nights in Nov 2025

10/10 Excellent

Enrique, seattle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent location and great rates
Stayed 4 nights in Nov 2025

10/10 Excellent

Alvaro

Liked: Cleanliness
Yes
Stayed 1 night in Nov 2025

10/10 Excellent

Isabel

Stayed 8 nights in Nov 2025

8/10 Good

Laura, Ste Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Location
Stayed 4 nights in Nov 2025

6/10 Okay

Patrick

Stayed 2 nights in Nov 2025

10/10 Excellent

Alan

Liked: Staff & service, property conditions & facilities, room comfort
Rooms are great and the staff very friendly. The gym is dirty and the equipment pretty bad. Also the carpets in the hallways need to cleaned or changed.
Stayed 4 nights in Nov 2025

10/10 Excellent

Jorge, Mexico

Stayed 2 nights in Nov 2025

8/10 Good

Felipa

Liked: Property conditions & facilities
I didn't have breakfast
Stayed 2 nights in Nov 2025

10/10 Excellent

Guadalupe, Austin

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent place spotless and the service was first class. USA hotels need to send there hotel staff to this place for training.
Stayed 1 night in Nov 2025

10/10 Excellent

Angel

Stayed 5 nights in Nov 2025

10/10 Excellent

Angel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast is not complimentary. Some confusion around that.
Stayed 1 night in Nov 2025

10/10 Excellent

Hammad

Stayed 3 nights in Nov 2025

10/10 Excellent

Edith, Alhambra

Stayed 3 nights in Nov 2025

10/10 Excellent

Jose

Business traveler, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very good service
Stayed 3 nights in Oct 2025

8/10 Good

TIANYUAN

Liked: Cleanliness, property conditions & facilities
Too hot in tje room
Stayed 4 nights in Nov 2025

10/10 Excellent

Jorge, Miami

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location
Stayed 1 night in Nov 2025

10/10 Excellent

William, san antonio

Liked: Cleanliness, amenities, property conditions & facilities
Wonderful, terrific boutique, upscale feel. There were some small things but nothing to interfere with the trip. Overall. Would stay here again and again. Also convenience of a small mall next door.
Stayed 1 night in Nov 2025

2/10 Terrible

Yvette

Stayed 7 nights in Oct 2025