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Hotel Mallorca

Property class: 3

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Photo gallery for Hotel Mallorca

A hotel sign with the name "HOTEL MALLORCA" and a well-maintained hedge in front.
A staircase with illuminated steps in a modern building.
A modern hotel lobby with a seating area, a coffee table, and a lamp.
A modern hotel lobby with a reception desk, grey sofas, a coffee table, and a large plant.
A restaurant with multiple tables and chairs, a TV mounted on a pillar, and a green wall with a window overlooking a street.

Reviews

5.8 out of 10

Popular amenities

  • Parking included
  • Restaurant
  • Bar
  • Room service
  • Housekeeping
  • 24/7 front desk
The current price is $42
$35 nightly
$42 total
Total with taxes and fees
Nov 16 - Nov 17

Explore the area

View in a map
Serapio Rendon No. 119, Col. San Rafael, Mexico City, CDMX, 64470
  • Place, Paseo de la Reforma
    ‪5 min walk‬
  • Place, Reforma 222
    ‪7 min walk‬
  • Place, Monument to the Revolution
    ‪10 min walk‬
  • Airport, Mexico City (MEX-Mexico City Intl.)
    ‪23 min drive‬

Room options

View all photos for Standard Room

A hotel room with a single bed, a bedside table, a chair, and a wall-mounted telephone.

Standard Room

  • 161 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Double Room

A hotel room with two beds, a desk, a chair, a TV, a mirror, and a small trash bin.

Double Room

  • 194 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Single Room, 1 Double Bed

A hotel room with a large bed, a desk, a chair, a telephone, and a mirror.

Superior Single Room, 1 Double Bed

  • 194 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Double Room, 2 Double Beds

A room with two beds, a desk, a chair, a TV, and a mirror.

Superior Double Room, 2 Double Beds

  • 194 sq ft
  • Sleeps 4
  • 2 Double Beds

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Total with taxes and fees
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About the neighborhood

Mexico City

Located in Mexico City (Reforma), Hotel Mallorca is within a 15-minute walk of Paseo de la Reforma and Reforma 222. .This hotel is 0.6 mi (1 km) from Monument to the Revolution and 1.2 mi (2 km) from Angel of Independence Monument.

What's nearby

  • Avenida Insurgentes - 3 min walk - 0.2 miles
  • Paseo de la Reforma - 5 min walk - 0.3 miles
  • Senate of the Republic - 5 min walk - 0.3 miles
  • Reforma 222 - 7 min walk - 0.4 miles
  • Monument to the Revolution - 10 min walk - 0.6 miles

Getting around

  • Mexico City Fortuna Station - 8 min drive
  • San Cosme Station - 13 min walk
  • Benito Juarez International Airport (MEX) - 22 min drive

Restaurants

  • ‪Vips - ‬3 min walk
  • ‪La Casa de los Trompos - ‬1 min walk
  • ‪Tierra garat - ‬3 min walk
  • ‪Barbacoa - ‬2 min walk
  • ‪Cantina Argentina - ‬3 min walk

About this property

Hotel Mallorca

Hotel Mallorca offers 139 accommodations. Satellite television is provided.

Bathrooms include showers. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

Make yourself at home in one of the 139 guestrooms. Satellite television is provided for your entertainment. Bathrooms with showers are provided. Conveniences include phones and desks, and housekeeping is provided daily.
Make use of convenient amenities such as complimentary wireless internet access, concierge services, and a communal living room.
Satisfy your appetite for lunch at RESTAURANTE MALLORCA, a restaurant which specializes in Mexican cuisine, or stay in and take advantage of the room service (during limited hours). Wrap up your day with a drink at the bar/lounge.
Featured amenities include a 24-hour front desk, luggage storage, and a safe deposit box at the front desk. Free self parking is available onsite.
RESTAURANTE MALLORCA - This restaurant specializes in Mexican cuisine and serves lunch only. Open select days.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi
  • WiFi in public areas is free with a 2-device limit

Parking and transportation

  • Free self parking on site

Food and drink

  • A bar/lounge
  • A restaurant

Restaurants on site

  • RESTAURANTE MALLORCA

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Accessibility

  • Elevator
  • Smooth flooring in public areas

More

  • Banquet hall
  • Communal living room
  • Designated smoking areas

Room amenities

Bathroom

  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • Limited room service

More

  • Desk
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 11:00 AM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Property payment types

  • Mastercard
  • Visa

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

Free WiFi in public areas has a 2-device limit

Property is also known as

Hotel Mallorca Mexico City
Mallorca Mexico City
Hotel Mallorca Hotel
Hotel Mallorca Mexico City
Hotel Mallorca Hotel Mexico City

Hotel Mallorca Reviews

Reviews

5.8
Rating 10 - Excellent. 153 out of 1001 reviews
Rating 8 - Good. 220 out of 1001 reviews
Rating 6 - Okay. 194 out of 1001 reviews
Rating 4 - Poor. 145 out of 1001 reviews
Rating 2 - Terrible. 289 out of 1001 reviews

6.0/10

Cleanliness

6.0/10

Staff & service

5.4/10

Amenities

5.2/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

Liked: Staff & service
Friendly staff
Stayed 2 nights in Apr 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities
The place was really well kept , staff was really friendly and helpful. Would definitely stay here again on my next visit .
Stayed 4 nights in Apr 2025
Verified review

2/10 Terrible

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Simple snd comfortable. Very central and quiet. Worth it!!!
Stayed 2 nights in Feb 2026
Verified review

2/10 Terrible

Disliked: Amenities, property conditions & facilities
The staff was terrible the room awful never again.
Stayed 6 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was close.
Stayed 2 nights in Sep 2025
Verified review

10/10 Excellent

Personal amable
Stayed 1 night in Jan 2026
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was dirty, lights would go in and out, every towel in that room had an unknown stain on it, people were throwing a party up til 2 am so couldn’t get much sleep. pictures are very misleading to how the hotel actually is. not clean at all and no type of AC
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
✨❤️
Stayed 9 nights in Dec 2025
Verified review

6/10 Okay

Liked: Cleanliness
enough to sleep
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente todo
Stayed 5 nights in Mar 2025
Verified review

2/10 Terrible

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
they are very profesional
Stayed 3 nights in Aug 2025
Verified review

6/10 Okay

This was the second time I have stayed at this hotel. I picked again ,because of price and location. And once again there was no hot water in my room.
Stayed 3 nights in Oct 2025
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
The staff were very friendly and location was amazing however the room was in dire need of a renovation. Although the room was somewhat comfortable, it lacked basic amenities like ample outlets, decent lighting, newer/refreshed bedding and bathroom amenities like newer towels.
Stayed 2 nights in Nov 2025
Verified review

8/10 Good

Liked: Cleanliness
Rooms are clean, staff is friendly conly bad thing elevator isn’t working
Stayed 2 nights in Oct 2025
Verified review

6/10 Okay

Disliked: Property conditions & facilities
Not a great stay. Would not recommend unless you do not have any other option.
Stayed 1 night in Aug 2025
Verified review

2/10 Terrible

Disliked: Cleanliness, amenities, property conditions & facilities
Room had previous trash from other staying before us.we found bed bugs in the room.
Stayed 1 night in Oct 2025
Verified review

2/10 Terrible

Disliked: Cleanliness, amenities, property conditions & facilities
It needs to be renewed
Stayed 6 nights in Jul 2025
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Anything, but the location. First and last time there. Total lack of maintenance, a lot of garbesh on the corridors, beside the rooms door
Stayed 3 nights in Apr 2025
Verified review

6/10 Okay

Liked: Staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Apr 2025
Verified review

2/10 Terrible

Liked: Staff & service
Disliked: Amenities
Bad odors in the room and on the carpets, uncomfortable beds, bathroom faucets dripping, no hand and bath soap, and unsafe doors.
Stayed 1 night in Jun 2025
Verified review

2/10 Terrible

I booked thru Expedia, got my confirmation number, but once I got to the hotel they said they didn’t have any reservation. I wasn’t the only person there with the same problem. If they see that it’s happening with a lot of potential customers why don’t they (Mallorca hotel) call Expedia and tell them that they don’t have any rooms available? It really sucks because it was a long flight, and we had to go thru that and to top it off we still had to find some where eles to stay. Very frustrating.
Stayed 2 nights in Nov 2025
Verified review

2/10 Terrible

Disliked: Staff & service, property conditions & facilities
Mi esposa tenía una reserva de dos noches. El hotel no la registró hasta las 23:00. No había agua en la habitación. Se fue por la mañana. No ha habido respuesta a su solicitud de reembolso. Pésimo hotel. My wife had a two-night reservation. The hotel didn't check her in until 11:00 PM. There was no water in the room. She left in the morning. There has been no response to her refund request. Terrible hotel.
Stayed 2 nights in Mar 2025
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities
My stay at Hotel Mallorca was extremely disappointing. I arrived around 1:00 AM due to a delayed flight, and check‑in took roughly 30 minutes because the front desk staff did not speak English and relied entirely on a translation app. This created unnecessary delays and confusion at a time when efficient service should matter most. The room I was given was outdated and poorly maintained. It had an old cathode‑ray‑tube television, worn towels, a leaking faucet, and non‑potable water. The bathroom lighting was inadequate, with only a single bulb above the sink and a dark shower area. The bed squeaked with every movement, and the walls were so thin that noise from the neighbouring room was clearly audible throughout the night. The next morning, when I returned to pick up the key I had left at reception, I was abruptly told that my guest was not allowed in my room because my reservation listed only one occupant. This restriction was never communicated at booking or check‑in, and the way it was enforced — including being told he had to leave within minutes — felt unprofessional and unwelcoming. Given the poor service, substandard room conditions, and the mishandling of guest policies, I chose to leave and secure another accommodation. I cannot recommend this property based on my experience.
Stayed 4 nights in Apr 2026