I stayed here for four nights in November 2025 and was very disappointed with the overall condition and service. The room I was checked into at 3 p.m. was not ready: no toilet paper, towels, or bath mat, and the floor was dusty with small metal pieces. After I reported it, the front desk staff was cold and only gave me one roll of toilet paper, saying towels would come the next day because the laundry was closed. The room was poorly maintained: dim lighting, one broken bedside light, a damaged toilet seat, paint-stained curtains, and no kitchenette as shown in the listing photos. Soundproofing was minimal, with hallway and street noise throughout the night, and the Wi-Fi was so slow that even Google Maps barely loaded. The worst part was when the hotel mistakenly deactivated my key and threw away my toiletries and unopened drinks a day before check-out, then denied any responsibility. The Roma Norte location is convenient, but given the price, misleading photos, and poor maintenance, I cannot recommend this hotel.