All the staff are amazing. They were very helpful with information, luggage, and service. The location was perfect for walking around downtown. Gated parking is included a short walk away if you can't find street parking. Merida was safe, everyone's friendly. Lastly, I highly recommend eating breakfast here before heading out to your day. We had fried eggs, banana pancakes, fruit bowl, and latte everyday. Huge thanks to the staff for making our trip memorable.