Could not check in due to the system being down, asked to wait 10 minutes, still no good after 40 minutes, no explanation, no apology, just a rude ignorant staff member
There were 2 others that were waiting and it was terrible, never staying at oaks again
And no offer of a refund as we left after 1 hour to another hotel, it was 11pm and an absolute disgraceful performance by the staff and the hotel.
Not sure why I could not of been given a room key and sort it out later.
He could see it was prepaid, embarrassing performance by the hotel